ComplaintsforAlliance Direct Benefits
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business is a scam, they retrieved information from the net about my family and signed me up for a plan, for a $20 monthly fee.. I called the business, and I was told that I signed up a contract with one of their salesman, which is a lie.. I am not exactly sure how they got a hold of my banking information but somehow they did and started billing my account in June of 2023.Business response
04/09/2024
Re: BBB Complaint #********
Alliance Membership #************
Member Name: **************
The following comments are in response to BBB complaint (#********) filed by *** *******regarding his Alliance for Affordable Services (Alliance) membership. We appreciate the opportunity to address the comments made.
Since 1981, the Alliance has offered great benefit packages to businesses, individuals,and their families. Alliance Membership provides access to a variety of personal, professional, educational, and health & wellness benefits that help members and their families save money.Sign-up for Alliance membership is limited to a secure online website application or via a sale by an independent agent (whose managing entity has been authorized to offer Alliance membership.) According to our records, the $19.95 Alliance Protection membership for Mr. ******* in question was submitted via the enrollment process using an independent agent.
Alliance would not have access to any persons demographic or payment information had it not been provided to us via enrollment through our secure online join page or via signup with an agent for the express purpose of issuing an Alliance membership. After speaking with Mr.******* on March 27, 2024, his association membership and access to all benefits were promptly canceled as per his request and no further drafts have nor will occur against his account. Should you or Mr. ******* have any further questions, please dont hesitate to give the Alliance Member Services team a call at **************, M-F, 7 a.m. to 5:00 p.m., CT.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.