ComplaintsforTotal Med Solutions LLC

• Initial Complaint

  12/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, it is my 3 months end weight loss program with you.But unfortunately I lose muscle and gain fat in the program. For the past 3 months I was extremely fatigue and feeling like a dead body. The goal for the weight loss program is to help me gain muscle and reduce body fat.I would like to point out the negative experience I having. 1. First time meeting, the ** didnt told me what to eat and explain how to reduce the body fat. She told me she will explain to me when I get approval and when I come back again. 2. So I waited 2 weeks, I call in to pick up , I ask to speak to ** to discuss diet, exercise that I need to do through the program, but your outsource phone call company keep telling me no need an ** appointment, just walk in and pick up.Despite I insisted I need a ** to explain. 3. So she didnt arrange for me, and when I pick up, the rude front desk, was ******* me without explain any diet plan, brochure or anything. I was back home and eating mostly vegetarian + 16/8 diet, like my original eating habits.4. So after month 2, I went back, I was able to meet with ****************, the in-body details shows I lose muscle and gain body fat again. Which is a shock. she explains to me what I was doing it all wrong all the time, and discuss what meal to eat. She told me to take 100g protein per day, and no cardio. Again she didnt give me the meal plan brochure. 5. nurse ********* only gives me the meal plan brochure. That was too late, Im almost done with the program.6. So the final meet up again with another ** on yesterday and the in-body measurement comes out, I lose muscle again, and gaining more body fat on this month 3. Despite I following 100g protein intake. 7. This time the ** didnt up-sell me anything, because the program didnt work, she told me focus on 100g protein for another month and will see her again in 1 month time. I wasted my 3 months with your weight loss program. And I was having worse outcome than before. Please refund completely.

  Business response

  12/20/2023

  We went above and beyond to take care of Mrs. ***** we made appointments for her to see 3 of our Nurse Practitioners and 2 of our Medical Assistants over a 3-month time frame. We have a formalized and protocoled weight loss program that is identical for every single patient. We do not alter or differentiate programs for patients. These weight loss programs are very successful and have a very high success rate. We never guarantee success with any medical procedure. We are sorry that Mrs. **** feels that her program was not successful. Like every patient that participates in this weight loss program, we spend an enormous amount of money for lab work and the cost of the medication for this program. At the end of the 3-month program, there is nothing to refund. And again, we never make any guarantees on weight loss or the amount of weight that will be lost.  Mrs. **** mentions an outsource phone call company that we use. We do not outsource our phone calls. Our *********** is located at our ******* *********** Clinic Location.

  Thank you

  **************************;

   

   

   

   

   

  Customer response

  12/20/2023

  I am rejecting this response because:   
  
  1. I seriously did not meet the ** on the first time to discuss what to eat , you need to provide a details record, If you claiming ** had advice me, what plan what steps the ** had taken!  you must have written down any records. The front desk was so rude and just busy to rush me out when I come back to pickup. 
  2. the first **, promise it will loss weight, reduce body fat, thats why I sign up! But at the end of the program each month I gain more fat. This is unacceptable . You dont even have a capability to find a way for patient to lose weight. You just want to scam people hard earn money. 
  3. you do not spend lots of money to take care of me, first you hire everyone on part time basis, they are not the same ** who follow up, the nurse was telling me they contracted for hourly rate only. So it is unlikely I will see back my original **. 
  4. all is just an **, is not even doctor or certified dietitian, you shouldnt sell as a weight lose program to customer when you are not even qualify. 
  
  5. Anyone trying to call in, will route to a third party call Centre that dont know anything about the particular clinic. Even Im asking for follow up they keep telling me, no need to see **. 
  
  6. whats the copycat semaglutite clinic you corporate with, I cant find any info for *********************, are they 503B? 
  
  7. at the beginning , there is no-one telling me is a copycat semaglutite , only when I pick up, it says it is the same but just the clinic that you work with, and I cant get a refund on the spot. You just forcing me to accept it. 
  
  I need a refund, my healthy is damaging and you just scam people for weight lose out of noway. 

  Business response

  01/03/2024

  Am I supposed to respond to the patient's rejection response? I feel like I addressed all of her statements in my original response.

  Customer response

  01/12/2024

  Hello, the clinic ghosted me, what should I do next.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  unsatisfactory customer service in ***** ** ! My last two calls were to corporate, Spoke to a ******* there whom assured me the manager would call me after meeting, never happened.I called corporate once more on Sept 14, to no avail. I went to that location after purchasing a Groupon for $179 for Dysoport. Before even purchasing I called to confirm it was correct injectable. July 12 I went in for Treatment, paid another $154. the session was kinda off as tech struggle to "reconstitute "injectable. Immediately after I noticed bumps on forehead where she had caused slight discomfort. Called office then next day, spoke to tech ask me to go in next day.i arrive and she's working in *****.Make another appt. on Aug 2, I go in and Im charged another $173 to now put in Botox!!! My forehead by this time is an awful ****** spoke to ******** at office asked if tech was in training,( only knew fine print after all of this because they sent me paper to sign before last appt there) she says she got fired! she assures me to let **** take care of me. I go into see Rosy and YET AGAIN IM CHARGED $54 FOR 2 SPOT INJECTION of botox ! I emailed them twice asking for at least 1/2 refund, NO REPLY., I spent $600 and my forehead is embarrassing. I suppose the company is too big to care if they endanger peoples lives by having untrained workers ! I simply asked for my $ back . They refuse

  Business response

  10/31/2023

  Hello
  
  I am in receipt of this patient's complaint to the BBB
  
  In order for me to properly respond to this review, I will need for the patient to sign the ***** form that I have attached
  
  There are many details in the patient's history and assessments that explains the treatment plan that our RN Cosmetic Injector and our Nurse Practitioner prescribed.
  
  There are also many comments that D.O. stated that are simply not true, but again due to *****, we cannot comment on this until D.O. signs a ***** release.
  
  Once D.O. signs a ***** release, I can send an explanation that we have prepared in anticipation of D.O. signing the ***** release.
  
  Thank you
  *****************************

  Customer response

  11/01/2023

  This was letter Total meds sent me after I had already been back there 3 times . Note: this is the only time I was notified about techs being in training 

  Customer response

  11/01/2023

  Plz send a copy of my records to my home 

  Customer response

  11/01/2023

  Plz send a copy of my records to my home 

  Customer response

  11/01/2023

  corrected hippa 

  letter they sent me AFTER I HAD ALREADY HAD disastrous appointments,

  note in fine print they mention techs could be in training!  that's when I knew they were doing shady business! I've seen where owner replies to other consumers calling them a liar!I certainly hope that's not the case here.all I want is a refund since its already been established that my tech was in training &messed up my injections.

  Customer response

  11/02/2023

  I am rejecting this response because:   

  Customer response

  11/02/2023

  I am trying to confirm receipt of documents I submitted 

  Customer response

  11/02/2023

  I am trying to confirm receipt of documents I submitted 

  Business response

  11/02/2023

  On the ***** Release form, I need for D.O. to add the BBB below where it says "Above listed patient authorizes the following healthcare facility to make record disclosure:" so that I can send our response to the BBB 

  Thank you

  ******

  Customer response

  11/07/2023

  I have not heard from Total Med or BBB , can someone update me please? *********************

  Customer response

  11/07/2023

  Signed RESIGNED 

  Customer response

  11/09/2023

  My eyebrows arches are completely different too! 

  Customer response

  11/09/2023

  Hello, I am inquiring if the business has replied? 

  Business response

  11/10/2023

  D.O. continues to assert that there was a tech or trainee treating her. That is not the case, she was treated by an experienced RN Injector. Our RN/NP Injectors are experienced and highly skilled. We gave D.O. additional free units to satisfy her, yet she continued to say that she was not satisfied with her treatments. She continued to try to get additional free units of Dysport, when we wouldn't give her anymore additional free units, she demanded 50% of her money back even though it was unwarranted. We had several Nurse Practitioners evaluate D.O,'s results and felt that she had a great outcome.

  D.O. continues to damage our reputation by posting negative reviews on Yelp and ******* Then she posts additional negative reviews on Yelp and ****** regarding the same issue trying to further damage our reputation.

  If D.O. is willing to remove her negative reviews on Yelp and ******, we are willing to refund her 50% of what she paid. 

  Please let me know

  Thank you

   

  Customer response

  11/12/2023

  The business is lying straight out about me , as Ive seen them attack other complainants . I sent BBB PROOF OF THE ***** BEING IN TRAINING . If they give me full refund , sure I will remove reviews . How sad they couldnt just offer refund without all this stress . Thank you so much 

  Customer response

  11/13/2023

  I am rejecting this response because:   I would appreciate a full refund , their technicians really badly affected my appearance . As per the proof I sent they are using techs in training& when a problem occurs , they do not offer any thing without being paid for even more money! If they accept I will remove my reviews as they asked of me

  Customer response

  11/14/2023

  I just reread business response again . I am in shock . There is not one instance of anything being offered for free! When I went in , each time afterwards to fix the problem, I was charged another substantial amount of money on each visit. liars and horrific business people . Refund my full amount of $ and I will stop telling the truth about them

  Customer response

  11/15/2023

  Hello,have we received a reply from Total Meds ? Until my money is refunded I will start leaving reviews starting today against this unscrupulous business . It is most disheartening that consumers have to go thru this just to have businesses own up to their lies & deceiving ways. Thank you so much for being there for us consumers. *****

  Customer response

  11/17/2023

  The Business lied in response to my complaint . They never offered any services free of charge. That is a direct lie.

  Customer response

  11/19/2023

  Hello, all I ever did was ask for a refund from that business because they knew that they did me wrong. Untrained technicians they did the applications wrong charged me twice over double when I originally paid, they never offered anything for free and just until recently, they offered a half of my Purchase price. That does not fix the mess that was left on my face. Thank you very much. 

  Customer response

  11/22/2023

  I am assuming the business is refusing to send my money back ? Unfortunate . When a business like that, just takes from their customers without caring about their satisfaction, and then tries to say bad things about that customer makes consumers not trust anyone! 
  I will continue my reviews as its only right people know about their shady ways . I was recently  brought on  as a public consumer advocate, I plan to spotlight total meds as my *********** , thanks 

  Customer response

  12/05/2023

   Hello, I am wondering what else I can do in regards to the Bbb complaint about Total Meds ? 
  Thank you, Debra 

  Customer response

  12/06/2023

  If the business will refund the full amount I will not continue to make reviews ! 

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 10-17-2023, I went to consult with the Nurse Practitioner about hormonal therapy and blood was drawn to determine hormone levels. I was supposed to receive a phone call from the ** a week later to schedule appointment for procedure. I paid $434.00 for blood results and procedure. I receive a phone call from a clerk from the facility a week later to inform me that my blood work by was messed up and tubes were mishandled. The clerk insisted that I go back to draw more blood since they couldnt work with the blood tubes that they mishandled. This incident is of concern and negligent from the facility. There is an issue with how blood tubes are inappropriately handled much less trust the facility to perform other services/procedures.I am requesting for a full refund of $434 plus damages.

  Business response

  10/30/2023

  Hello
  
  I am in receipt of this patient's complaint to the BBB
  
  In order for me to properly respond to this review, I will need for the patient to sign the ***** form. You mentioned that the patient had signed a ***** form, if so, could you please send that to me.
  
  Once I receive a ***** release, I can send a detailed explanation.
  
  Thank you
  *****************************

  Customer response

  10/30/2023

  I received a phone call from the manager today, 10-30-23, to explain that my blood that was sent to the lab crystallized when it arrived to the lab. I am not sure what crystallized means other than coagulated because there was a transport delay. Again indicating that the tubes were mishandled with carelessness.  I am very disappointed in this facility. Clients/patients are important and should be valued. 
  

  The manager wants to deduct lab work. This is unacceptable due to their negligence. I expect for a full credit of $434 my care credit account. 

  Customer response

  10/30/2023

  I am rejecting this response because:   The manager wants to deduct money from the full amount of $434. This is unacceptable due to their negligence in transporting the blood tubes late causing it to coagulate.  

  Business response

  10/31/2023

  As I said in my first response to this complaint, I cannot respond to this complaint until the patient signs a HIPAA release form.

  Customer response

  10/31/2023

  The response received from **************** is requesting a hippa form. The form was not provided to my email. Please send HIPPA authorization form to the following email so that I can sign and send. 
  *************************

   

  Customer response

  10/31/2023

  I am rejecting this response because:   
  I need a hippa form so that I can complete and send. 

  Customer response

  11/04/2023

  I still have not heard a response from Total Med Spa for my refund. I have requested for a HIPPA form so that the facility manager can respond to my complaint. Ignoring the complaint is not going to resolve the issue from your facility. 
  

   

  Customer response

  11/14/2023

  Care credits refund on my account  is pending due to not receiving services. There was a 5 day grace ****** for the facility to respond and they refused to respond until now. 
  

  I will still complete the hippa form and send it back. 

  Business response

  11/16/2023

  ********************* continues to state "that my blood work by was messed up and tubes were mishandled" in her complaint three times. The tubes were never mishandled. The blood in one of the tubes simply coagulated while at ******** (the world's largest lab testing company). This happens occasionally with blood work.

  We asked ***** to come back for a free lab draw so that we could complete the blood work. ***** refused to come back to have the additional tube drawn at no charge. We told ***** that there was a $150. charge for the tubes that ******** did test and that if she wanted a refund, the $150 charge would be deducted from the amount that she paid.

  ***** requested a full refund from Care Credit where she financed this procedure.

  We are willing to refund to ***** the amount that she paid minus the $150 that was incurred with the lab work that was already done

  Please let me know if you have any additional questions.

  Thank you

  ******

   

   

  Customer response

  11/16/2023

  I am rejecting this response because:   
  Poor service in handling my blood tubes. It is Total Med Spas responsibility to provide quality care to their patients when it comes to blood being drawn and not delay the transportation in delivering the blood. Since the blood tubes were mishandled and Total Med Spa was willing to draw blood for the same cost, the $150 should not be deducted. I am requesting a full refund of the total cost $434 to my care credit account.  I am dismayed at how unprofessional the manager responds instead of working with the patient and providing excellent customer service skills. 

  Business response

  11/16/2023

  The labs are non-refundable, we have already paid ******** for the tubes that were tested.

  Customer response

  11/16/2023

  I am rejecting this response because:   
  Total Med Spa was careless in their handling my blood work. Again I am requesting for a full refund of $434 due to their negligence in the delay and requesting more blood work to be drawn. 

  Customer response

  12/04/2023

  Total Med Spa still owes $150.00 to Care Credit. They are negligent in their operation when they take blood work to their lab. I expect for a full refund not semi refund. 

  Customer response

  12/06/2023

  Hello,
  
  Total Med Spa still owes $150 from the complaint. I have not heard back from them regarding refunding the full refund. It was negligent from their part in not providing full service since they mishandled my bloodwork.
  
  Do I open a separate case since this issue has not been resolved?
  
  
  Thank you for your help and support.
  
  Kind regards,
  
  *********************
  ************

• Initial Complaint

  07/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hi,I had an appointment for Botox at noon today, July 10th, 2023. I had 20 CC of Botox injected into my forehead and also 20 CC's around my eyes. My technician was *************************. During the process, she injected my forehead, then took the remaining Botox in the needle and syringe she had just injected me with, and put it back in the vial. Then she threw away the syringe, used another syringe, and **** from the same vial for my eyes. I asked the front desk how much Botox is in a vial, and I was told ***************************************************************************** my forehead, the leftover Botox from my forehead (I was bleeding) was put back in a vial that is potentially shared with other patients. This means that I was exposed to diseases such as HIV/Hepatitis etc. I would like some assurance that this vial was not used before me with other patients, and I would like testing for diseases like HIV and hepatitis.

  Customer response

  07/10/2023

  This incident happened at the ***** location of Total Med Solutions. 6101 **********, #*** *****, ** ***** phone: ************

  Customer response

  07/10/2023

  Date of this service was July 10th, 2023. Service was 20 CCs of Botox in Forehead and 20 CCs of Botox in eye region. Technician who did the service was: *************************. Total Med Solutions at ****************************************************** Phone: ************

   

  Customer response

  07/10/2023

  Correction on the "CCs" I had 20 Units of botox in the forehead and 20 units near the eyes rather than "CCs". Thanks!

  Business response

  07/10/2023

  Hello

  ****** has Contacted ******** to explain that there were (2) 20 unit syringes of Botox. ****** injected the first 20 unit syringe of Botox in ********** forehead and when ****** went to inject the second new syringe of Botox, ****** saw that the needle was bent, so she took the new, unused syringe and replaced the Botox so that she could draw up 20 units of Botox in a new unbent syringe. The Vile was empty at that point and disposed of in the sharps container.

  ****** is reaching back out to ******** to get her in to the clinic tomorrow so that we can run HIV and hepatitis testing for her.

  We apologize for this misunderstanding. 
  
  

  Customer response

  07/10/2023

  I have reviewed the business response and accept this resolution. Testing will need to be done 3 months from now as HIV and Hep C antibodies do not always show up before then. Can the trip to the ********* scheduled for 90 days from now? Thanks!

• Initial Complaint

  06/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was told by a dermatologist at Dallas associated dermatology that I could get my ear tear troughs done for around $1700. I decided to go with total med solutions because of the great ratings. After about $2300 spent on fillers and Botox I don't see much difference in my face. I feel it here was more focus done on my cheeks than my actual tear troughs. I'm really disappointed because I've been wanting to do this for a long time and it's going be a while before I can spend another $2300. I would like at least half of it back to focus on my tear troughs which is what I wanted originally.

  Business response

  08/22/2022

  Business Response /* (1000, 5, 2022/06/30) */ Hello I am in receipt of this patient's complaint to the BBB In order for me to properly respond to this review, I will need for the patient to sign the HIPAA form that I have attached There are many details in the patient's history and assessments that explains the treatment plan that our RN Cosmetic Injector and our Physician's Assistant prescribed There are also many comments that Mrs. ****** stated that are simply not true, but again due to HIPAA, we cannot comment on this until Mrs. ****** signs a HIPAA release. Once Mrs. ****** signs a HIPAA release, I can send her chart and a 2-page explanation that we have prepared in anticipation of her signing the HIPAA release. Thank you ****** ******** Consumer Response /* (3000, 7, 2022/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) A process began to be explained once I started having to return because of having to cover my face with make up from bruising and from one side being unbalanced from the other. Nothing what I said in my comments is untrue I do not appreciate being called a liar. My face is still unbalanced and my right eye is still not like the other eye and more filler was put into my right side. My cheeks are fuller on the right side but my tear trough is still way lower than the left side. I have emails and pictures that I sent during this experience. I truly thought that I was going to come in a couple times and be done for a while I did not realize I was gonna have to keep coming back over and over again until after about my third visit. Business Response /* (4000, 10, 2022/07/05) */ Unfortunately, until Mrs. ****** signs a HIPAA release, I cannot respond specifically to her complaint Thank you ****** ******** Consumer Response /* (4200, 12, 2022/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have submitted Business Response /* (4000, 15, 2022/07/20) */ Christy ****** ***: XX-XX-XXXX was seen by me, Doretta Spates, Nurse Practitioner (NP) at the Lemmon Ave office on 3/11/2022 for a full-face consultation and 20 units of botox that was purchased on a groupon. At the time of her appointment, Ms. ****** voiced concerns about wrinkles and lines to her forehead and around her eyes. She was also questioning about filler for her tear trough area, and wherever else I could help improve the wrinkles and fat loss on her face. I explained to her that to achieve correction to the under eye or tear trough area, would consist of also treating her mid-cheek area to lift and reposition the fat that had been lost there. At this appointment, I recommended the patient would need approximately 4-6 syringes to achieve full correction to her under eye and midface area, as she had lost significant fat to those areas, which was causing sagging and droopy skin. I also informed the patient that the 20 units of botox she had purchased on groupon would not be enough to cover all of the areas and recommended that she return to the office when she was able to purchase more. She agreed and asked that her forehead be treated first with the 20 units of botox that day. We also discussed that she had a lot of sun damage to her face, and I asked her to consult with the aesthetician, Mallory, for recommendations for her skin prior to getting injections. On 3/17/2022, patient emailed NP and asked if the 2 syringes of filler would be sufficient for her under eye area, and informed that she would follow up for the cheek filler 2 weeks after getting the under-eye filler per the recommended treatment plan. This appointment would be scheduled after she sees the aesthetician. Patient set follow up appointment, and saw Mallory on 3/18/2022 for a hydro-facial as recommended. She expressed to both the aesthetician and myself she was pleased with the services she had received, and she also had scheduled to return for the mid-cheek/under eye filler as recommended. Ms. ****** emailed me on 3/28/2022 stating she was excited about getting the filler done and her appointment had been scheduled. She returned to see me for treatment on 3/31/2022 for the cheek and under eye filler. At that time, 1 syringe of Restylane-L was used with the syringe equally distributed under her eyes, without any significant swelling or bruising noted after the procedure. She also had x 2 Restylane LYFT syringes placed to each cheek and midface to help achieve a smoother look under her eyes or tear trough area. Patient had a total of 3 syringes placed at this appointment, and would follow up in approximately 2 weeks for the NP to re-evaluate her for further treatment as needed. Overall, she expressed again was happy with the filler she had received. I explained there was a lot of volume lost, and we would continue to slowly add filler to correct all her concerned areas when she was financially ready to do so. Patient had a Follow up appointment set for 4/1/2022 and CANCELED APPOINTMENT 4/2/2022, Ms. ****** emailed me a picture of her cheeks stating that her Left side "looked great", but stated her concern was about the right cheek, if I had put more product on that side, and asked for my opinion if it looked normal. She did not mention or have any complaints of swelling or bruising or concerns with the under eye filler within this email. I called and asked the patient to schedule another follow up appointment, as she had canceled on 4/1/2022, so that I could clearly see what was going on, and also touch and feel both sides of her face to evaluate for correction if needed. 4/12/2022 - Patient visited the office for more filler to her mid cheek area, mostly her complaint was to the RIGHT Side cheek, and lines around her mouth. She decided after NP recommendation to use Restylane LYFT x 1 syringe in place of the Juvederm ULTRA she purchased on groupon. Filler was placed as agreed upon, and no significant swelling and no bruising noted after the procedure. At this appointment, the patient had NO COMPLAINTS of previous bruising or swelling and was requesting more filler be added to her cheek area and lines around her mouth. She also did not express concerns regarding her under eye area not being what she wanted or for NP evaluate further for correction. 4/19/2022 - NP f/u phone call to the patient after receiving an email stating she felt her face looked "uneven" and not what she expected. She sent pictures in this email for evaluation, I asked the patient to schedule a follow up appointment for further evaluation, as from the picture I did not see any unevenness or lumps as she was concerned about. I would need to see to touch/feel and evaluate in person. Patient scheduled to come in later that day, but again CANCELED the appointment. 4/21/2022 - Patient follow up to the office for evaluation of Right cheek filler done on 4/12/2022. Pictures taken and reviewed with the patient. NP informed did not see or feel any lumps or bumps or see any unevenness or abnormality in cheek filler placement. Patient agreed and left without further treatment. No bruising or swelling noted and the patient did not complain of bruising or swelling, she was concerned about cheeks being "even". She also is wanting more filler added and requested to pay the groupon pricing again. I told her would speak with the administration for approval and once approved we would get her scheduled to add more filler. 4/22/2022 - Received email from the patient asking about getting the groupon pricing for more filler. NP informed via phone call this had been approved. Patient requested a visit for this day, was scheduled, but CANCELED the appointment. 4/26/2022 - Email sent to patient again informing groupon filler pricing had been approved and she could schedule an appointment whenever she wanted. Patient scheduled follow up filler appointment through our call center for 5/5/2022. 5/5/2022 - Patient follow up appointment for additional filler to her lips and to lower cheek area. Patient did not report any adverse reactions from last injections, or any significant bruising or swelling. Pictures were taken before and after the procedure and evaluated with the patient. She was happy with the results and stated she would return at a later time when she has more money to continue working on the areas she is concerned about. 7/5/2022 - Received patient's filed complaint with Better Business Bureau. No complaints or concerns were voiced after the 5/5/2022 appointment with the patient and NP, Doretta Spates. The patient states in her complaint that she did not receive the "look" she wanted after she agreed to and attended several appointments as recommended by NP, Doretta Spates. Patient agreed to have photos taken at each follow up appointment in the office and emailed several pictures, with none showing significant bruising, swelling, lumps or unevenness. Her complaints as voiced to the BBB were never discussed at follow up appointments with the NP, as she was requesting more filler be added. On several occasions via email (4/2/22) the patient reported she looked "good" and NP had done a good job working with her and with her budget, but she felt she needed more product. She also acknowledged this was a process, and that she needed to be patient until we achieved her goal of full correction. Please see email correspondence below. ******** chrane ********@gmail.com Tue, Apr 19, 12:40 PM to me Hello there I read that I'd probably need to wait another week so the new fillers you put in can settle. I'm trying to be patient. I really thought I was just going come in and it was all going be done. I did think I would be showing off my new look. I will keep you posted and I thank you so much for being patient with me. ******** ****** Bar manager/Personal assistant phone:XXXXXXXXXX mobile:XXXXXXXXXX Patient also requested to have groupon pricing extended to her to be able to purchase more filler to continue the treatment plan as recommended by the NP, this was approved by the administration, and the patient emailed the NP Doretta Spates Tue, Apr 26, 4:17 PM to ******, Raj, ******** Hi ********, I have gotten approval from the administration to honor another syringe of Juvederm ULTRA XC on the groupon pricing of $429.00 Please let me know if you are still interested in getting the syringe and when you would like to come in. Thank you, Doretta ******** chrane ********@gmail.com Tue, Apr 26, 5:02 PM to me, ******, Raj Yay!! yes. I will call and see what you have available for Friday or next Tuesday. ******** ****** Bar manager/Personal assistant phone: XXXXXXXXXX mobile: XXXXXXXXXX Patient was given a treatment recommended plan, and also was aware that she would need several syringes of filler to have full correction. This was discussed over the phone and via several ema Consumer Response /* (4200, 17, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not aware of a plan. I just knew each time my face ended up uneven and lumpy, which kept me coming back to get it right because I was embarrassed each time of how I looked. I was told after the first couple times it was a process. Yes I used Groupons because that helped me pay it out. I used $1500 of my own. Doretta is a wonderful person but I think on the day I can in being told exactly what was going to happen (which I don't think it was know ) would have helped. I got the facial because I thought I had to. I truly thought the focus was going to be my eyes and how to get them free from the dark circles and sagging. I'm uploading one last picture to show what over $2000 got me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩