ComplaintsforTenet Healthcare Corporation

• Initial Complaint

  12/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My dad has a stroke in November, 2021. Piedmont Medical Center provided care for almost 2 weeks. He had surgery November 26, 2021. On the way to the OR he was wearing his wedding band. Before surgery a man took his belongings and was supposed to place them in a bag on a side table. After surgery, his wedding band was missing. The hospital is not helping, they are confused, they do not know which step to take next. ****** ****** from Piedmont Medical Center has been spoken to, and she is unsure of what to do next. The hospital needs to locate my dads wedding ring, or reimburse him. Obviously my family is having to dish out a lot of money for an almost 2 week stay at the hospital, on top of MRIs, scans, and surgery. They should have better protocol put into place for instances like these. Sentimental value is irreplaceable. I look forward to a phone call with the missing wedding band, or a resolution to this awful mistake that they made.

  Business response

  02/15/2022

  Business Response /* (1000, 5, 2022/01/04) */ Dear Ms. ********, We regret to learn this. Please contact us and provide your father's name and date of birth so we may promptly escalate and review your concerns. We take patient and family feedback very seriously. Please note that I attempted to contact you via telephone; however, my call was forwarded to voicemail. I look forward to reviewing your concerns. Please feel free to contact ******* ***** at (XXX) XXX-XXXX or myself at (XXX) XXX-XXXX. Sincerely, ******** ***** RN Patient Safety Officer

• Initial Complaint

  12/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 12/3/2021, this business mis-billed my insurance company for a primary care provider office visit. The business billed not only for a normal visit, but added that there was extra time, meaning that my copay would increase from $40 to $70. Over the course of my visit, I only had my blood pressure taken, my heart listened to, and talked about my heartburn. The visit was extremely short, and my credit card statement indicates that I was completely done with the visit before the indicated time on the insurance explanation of benefits; the EOB suggests the visit was more than 30 minutes, which it was not. This mis-billing has happened in the past with this particular practice.

  Business response

  02/11/2022

  Business Response /* (1000, 5, 2021/12/27) */ Dear Mr. ********: This letter is being sent to you in response to the concern you raised with the Better Business Bureau, regarding an account. Unfortunately, with the minimal information provided in your complaint, we are unable to locate patient account information in your name. With an account number (partial account number, if that is all that is available), a date of service and the complete name and location (city and state) of the original creditor (name of the hospital where services were received), we can thoroughly review your patient account to address any questions and concerns. If you have a copy of the billing statement you can provide, that would ultimately be the best way for us to locate the account in question. We look forward to receiving any additional information that you have. Please forward all information to the address below or fax to (XXX)XXX-XXXX. If you have any questions or concerns, please feel free to contact us at (XXX) XXX-XXXX.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was treated at West Boca Medical Center on 4/21/21. I have insurance with Samba. The total contracted allowable with Samba and West Boca is $8,480.86. A copy of the EOBs are attached. Samba made two payments to your hospital. One for $6,504.60 on 5/4/21 and another for $1,976.16 on 7/2/21. I am still being balance billed for $1,976.16 despite Samba already paying the balance. I have called the billing office multiple times and have been told that it would be adjusted to show paid in full. Unfortunately, it has yet to be done. This has been going on for several months. I am now asking you to please step in and rectify this for me. I am very concerned that this is not resolved as I am never one to shirk any financial responsibility. Each time I call the billing department, I am told that they will put my balance billing on hold and it will be fixed in the next 30 days but it never is. I am at my wits end. Please assist and resolve this for me. I would appreciate an email or phone call from West Boca informing me that this is resolved with no balance due me once and for all.

  Business response

  02/07/2022

  Business Response /* (1000, 10, 2021/12/15) */ Dear Ms. ******: This letter is being sent in response to your communication to the Better Business Bureau, Case# XXXXXXXX, regarding the balance of your account. West Boca Medical Center makes every effort to provide excellent customer service and to meet the needs of our patients. We sincerely apologize for any perceived delay in fulfilling your requests and applying payments to your account. Our records indicate, on 12/3/21, you were mailed a letter advising your account is paid-in-full. We would like to ensure you and confirm the payments for your account have all been accounted for and the account is now reflecting a paid-in-full status. We hope to have addressed your concerns to your satisfaction. If you have any questions or concerns regarding the hospital bill, please feel free to contact our billing office at (XXX) XXX-XXXX.

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