ComplaintsforWarwick Melrose Dallas
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Complaint Details
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Initial Complaint
09/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I had booked a reservation for the 28th of September. I purchased booking "insurance " and was advised upon booking I wouldn't be charged until check in. On September 28th I was charged $236.19 I called the hotel and talked to the manager named *******. I stated that I had been charged when this room was to be canceled and I couldn't make it, she said there was no record of canceling and I asked well is there someone else I can talk to and she said no. I said I called and canceled and she said there was no record and she said that she couldn't refund me and to contact Expedia. I said are they going to be able to refund me And she said "well, I got the money" I was confused and said I'll call back So I called Expedia and he advised that I was correct that I shouldn't have been charged until I checked in and that I had bought booking insurance. He said he will call the hotel personally and see about a refund, and placed me on hold. He comes back and says ******* will not do the refund and that it's up to the hotel to issue refunds not Expedia. ******* told me to contact Expedia about canceling and refused to refund me when I never checked in or stayed there. I've called the GM ****** Wright 3 times with no answer or retuned call. I'm very upset to be charged when I shouldn't have been and no one is helping me at the Warwick hotel. The manager ******* was incredibly rude and unprofessional and unhelpful. Give me the run around about who to call and wouldn't answer my calls after hanging up the last time. I would greatly appreciate a refund of my $236.19 Thank you for your time.Business response
12/29/2022
Business Response /* (1000, 7, 2022/10/18) */ We have credited back Ms. ****'s deposit. Please allow a few days for the credit to show in her account.Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I canceled this hotel Sept 7th through Expedia. When contacting the hotel they stated I had to call Expedia. Expedia says it's canceled on their end and the hotel will not help me. I'm beyond angry. I'll never book a room here. There's no reason for this. I needed that money that came out of my account. I'm in a different town and this place drained my account. I didn't even check in.Business response
12/08/2022
Business Response /* (1000, 5, 2022/10/06) */ The issue has been resolved and customer was refunded on 9/30/2022 for non show reservation
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.