Customer ReviewsforAT&T

Swapped over to fiber and when being installed a sales rep talked me into bundling phone for a discount and agreeing has been a huge regret. Received new phones and tried to activate on my own. When not capable went in store. Was told they couldn’t help me since a home rep sold me phones. Couldn’t get ahold of sales rep: keia OR her boss: Paul. Haven’t even got a text back since Saturday, even with begging and pleading for help, today being Tuesday. 3 online chats, 2 hour phone calls and 2 store visits (and 48 hours total) finally got connected and thought the hard part was over. Went to trade in devices I told were each $1000 trade in value to get into the store and a tiny crack on the edge which was covered by my case diminished value to a minuscule 350 (something sales rep never told me was even an option) so I spam call both Paul and keia only to have all calls declined at 4 o’clock on a Tuesday. I called corporate office and after an hour on the phone the only solution I was given was my sales reps would be reprimanded and I was being sent return labels to let me out of AT&T and promised a refund. Nothing for the pain sweat and LITERAL TEARS of this terrible move. I broke up with T-Mobile after 12 years of commitment to be treated like this? Your employees are extensions of you. And that leaves you being a joke.

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AT&T is a trap and a bunch of swindlers. They give you a “credit” in monopoly money- the credit is only good if you stay with their service. if you recognize that they’re trapping and lying to you then you lose anything. i traded in a near brand new iphone 14 last year for a “credit” towards a 15… now im stuck with the full cost of the 15 because their “credit” is conditional on a 36 MONTH contract… they lied to my face when i lost my phone and made it sound like they were giving me such a great deal when in reality they were trapping and screwing me, while adding things i didn’t ask for that i can’t. just get an immediate refund in- i have to go through customer service and have them cancel the charges going forward, then the next month come back to have previous charges reversed. for the rest of my days i will warn anyone against using at&ts services.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

They are dishonest with their prices . I will advise not to do business with them

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

Customer Service has gone to sh@t! I have spent hours this past week trying to get simple issue resolved. The Main issue is, i get representative that ba rely speak English and had little experience or No authority. So sad and such a Hugh waste of my time. I am seriously considering finding a different provider after 10+ years of Service. For this reason alone, i would recommend going with another provider that doesnt farm out their customer service. In addition to horrible customer Service. I recently ordered a cell booster and was in able to activate the cell booster because the app doesnt allign w the model i have. Now i need to return this device and i am past the 50min on and off hold w a representative to figure out if i can return this device that only received as of yesterday. Seriously AT&T!? You need to do better or you will continuously lose loyal customers. Pathetic.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

Most of this company is now outsourced and as a customer I have spent hours on the phone for a non-resolution to issues with services and billing. Their customer experience ratings within the company do not reflect what the average customer experiences. Prorated charges for same-level plan changes month after month. Finally getting a representative to understand what you are explaining which is seemingly a no-brainer when doing math is deficient.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

Best customer service I've ever received was today at the AT&T store in Leitchfeild Ky.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

The worst phone company I’ve ever been with. I’ve been over charge for so long with this company it’s ridiculous.And they’re pocketing a lot of money and over charging. Same complaints others have made is not a lie agree with everything. Looking for a new service soon. How I have a credit of $72, get billed $50 with a credit then turn around few days later phone bill $373 unbelievable!!!!

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

I am extremely disappointed with AT&T's inability to provide a working Wi-Fi extender as promised in my 2 Gbps plan. One week ago, a technician installed an extender that initially worked well. However, after unplugging it for a couple of days because I was out of town during Hurricane Milton, it stopped functioning. I have contacted AT&T support numerous times, including technician visits and phone support, but no one has been able to resolve the issue. The last technician who visited my home tried multiple times to replace the extender but failed due to internal issues at AT&T. Customer support and the technician even argued over who was responsible, leaving me without a solution. Despite countless hours on calls and multiple technician visits, AT&T has not fulfilled their contractual obligation to provide a functioning Wi-Fi extender, resulting in ongoing frustration and inconvenience for me. This lack of coordination and accountability is unacceptable. I urge AT&T to take responsibility and fulfill their promise to provide the services that customers are paying for.

AT&T considers customer feedback an important tool in improving our customer service performance. We appreciate opportunity the customer has provided to improve.

This is outage in our area has been outrageous! I expect a complete and full bill credited to my account. This makes 3 weeks (2 weeks straight) that we’ve had outages. If customers missed or stopped payments, AT&T would be trying to recoup money and levy fees on customers. You cannot expect for people to pay for services that go out without a reason why and be offered a minimum $5-$8 credits. There’s a lot of people now looking for other companies to provide services.

AT&T considers customer feedback an important tool in improving our customer ********************** performance. We appreciate opportunity the customer has provided to improve.

In late April to early May, I worked with an AT&T At Home Expert, Manuel H., to transfer my service from T-Mobile to AT&T. He showed up at my door while my internet was being fixed and I hesitantly listened as I had been with T-Mobile for 7 years. I was quoted a monthly payment of $179.86, both in person and via email. However, I have been consistently charged $379.86, more than double the quoted amount. When I contacted AT&T’s loyalty customer service, I was informed that the port-in credits, which were supposed to be applied over 36 months, were not included in my account. I was also told that these credits cannot be added the way it quoted, leaving me with an unexpectedly high bill. Additionally, I turned in an iPhone 15 Pro Max to Manuel as part of the trade-in process, but AT&T claims they never received the device. Despite my clear communication that it was a 15 Pro Max, Manuel consistently referred to it as a 14 Pro Max. When I requested documentation with the IMEI or serial numbers of the turned-in devices, I was only offered a credit reflecting the trade-in, which raises concerns about the accuracy and handling of my trade-in. These issues have caused significant inconvenience and financial strain. I have contacted Manuel and he was since moved to a different department and to contact Aric N. to handle the issue. I have very little faith in the department so I'm doubtful the text will be responded to.

AT&T considers customer feedback an important tool in improving our customer ********************** performance. We appreciate opportunity the customer has provided to improve.

The did follow up but the process has been a communication nightmare filled with broken process to contact me a certain times. This company has major issues. I was given a credit but still cant anyone to tell me what my bill will be. Dont join AT&T. Run!