ComplaintsforSafe Harbor Marinas LLC

• Initial Complaint

  10/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 11/4/23 we entrusted our sailboat to Safe Harbor ********. There were no leaks and the inside was pristine. They had a duty of care to our boat. On 05/02/24 our boat had ****** gallons of water infiltration, every surface had mold and mildew damage including all the floors, walls, ceiling, all our our personal belongings. The boat sat like that for months at the ******* The shrink wrap had not been done properly and was partially detached when the yard workers found her. Every other boat in the yard was fine. We hired a highly regarded and very experienced marine surveyor who definitively determined that the ****** was entirely at fault. He explained exactly what the cause was, why and how in the presence of both the ** and the yard manager. The ****** also fraudulently charged us for services they did not provide. My husband repeatedly approached the General Manager ****** ***** to dispute our bill and settle this matter in good faith, the manager refused to provide us any relief. When we told them we were delaying payment until the matter was resolved the ****** took possession of our boat in retaliation without any due process to which we are entitled under federal maritime law and hauled it from the water at an additional expense. The ****** did so without informing us prior. If we had been told we would have paid to prevent the haul out. All told there was about $40K in damages and $9,000 in fraudulent and contested charges. The resale value of our boat has been permanently damaged.We are looking to have the fraudulent charges removed from our invoices as well as shrink wrap fees removed or reduced because it was improperly done and storage fees removed or reduced because it was not properly stored. We are also seeking that the ****** pay for the damage not covered by our insurance.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Please see below complaint submitted directly to the business about safety concerns related to the child summer camp this business hosts (for $200/week/child). I have three children in this camp for 10 weeks this summer ($6,000 spent on the camp). A total of 5 families submitted this complaint requesting an in-person meeting with Safe Harbor management. The caliber of the Safe Harbor ******************** summer camp this year has really deteriorated on many levels, but most concerning, the safety of our children. You have primarily engaged teenagers with no adult oversight to manage this camp, and the effects of that decision are very apparent. One 19 year old and one 21 year old (with all other counselors in high school), does not equal appropriate adult oversight and management of a camp with children of this young age. This is a camp that is centered around water activities. Children are in the water without vests (after parents have specifically addressed this previously with the counselors earlier this summer), or wearing vests on their bottoms and being allowed to swim in a 5 ft pool in that manner. Counselors are congregating at a table in the shade in the corner of the pool area far from the children actually in the pool not watching them. This has been observed on multiple occasions by PYC members at the pool who are disturbed enough to bring it to our attention. One week there was more than double the number of children at the camp yet the staffing was the same. A PYC manager needs to be overseeing these counselors who are clearly not capable of monitoring children of this young age around large bodies of water.

  Customer response

  07/19/2024

  After I sent an email to Safe Harbor about my concern about high risk of young children drowning at their camp, they retaliated and have told us our three children can no longer attend the camp. I had already paid for 4 more weeks of camp. My previously stated damages amount now needs to be increased to $6,000. This type of retaliation in response to filing a complaint with the BBB and their owners is illegal. 4 of the 5 families who raised concerns about child safety issues are members of a federally protected class and likely have discrimination claims. 

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Following issues occurred at the safe harbor in *********. The ****** is safe harbor Sterling.I have had two boats maintained here in the last 10 months one, 68 foot sailboat and the other is a 25 foot center console. Both of them had sub par experiences. Both projects were very ************, the work was very slow and overall the whole experience was very unpleasant. For example, a small project that was supposed to take three days turned into a three week nightmare that is still ongoing. They have Ruined my Labor Day weekend that I had planned for two months in advance. worse yet, I made sure that I was clear with them before we started that I needed it done before the weekend.Would not recommend working with this team at all the only time I would say go, there is if you have a year to wait around to have it done And if you dont mind being bait And switched all the time. also a bit of gaslighting going on.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ******** Marine sent me two invoices following the completion of paid services and sale of my boat for services that were all ready paid (first work order) and the second work order not agreed upon or applicable to my boat. The first work order ****** (invoice ******) was emailed to me on June 30th. I paid and have a receipt for this invoice from March 8, 2023. I reached out to the business office manager, ***************** and email "LWalsh" to express my unwillingness to pay again and received no response. The second invoice, (work order ******, invoice ******) has parts and labor items I did not agree to be performed and a $300 shipping charge that I believe is fictious or perhaps meant for another boat's work order). The Business Manager agreed to not perform anymore work on my boat without my explicit agreement since I informed him my boat was under a purchase and sale agreement back in April. The boat was sold on June 9, 2023 and these invoices were sent to me on June 30, 2023. I make the statement that perhaps work order ****** may have been for another boat owner because in the past I have been billed for parts and services that were performed on another boat and the ****** agreed and credited me for the mistake.

• Initial Complaint

  09/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm a current member at Safe Harbor Marina at Burnt Store in FL. Upon joining a couple of months ago I did a quick inspection of the slip I noticed that there wasn't a dock box. I called the harbor master and was informed that there was a waiting list to get these and that they were having a hard time getting them in due to shortages. I asked if there is a discount if I purchased my own and was told that I could purchase my own but there would be no discount. I called about once every week or two for the last two months and had been told that I was number 2 on the waiting list. I decided to drop by in person and was told that I was still on the waiting list but another guy said he had not even yet placed an order (some two months after I was told it was due to shortages). I called this morning and spoke to somebody else who initially confirmed I was number 2 on the list and should hear something soon. So, I asked if they had yet placed an order and he said no, they didn't have budget. What??? My slip fee went up another $36/month last month and I'm paying almost $700/month. I was told that if another boat leaves that I would get their dock box. However, the dock across the way from me has been empty since I've gotten there but had a dock box that disappeared a week or so ago and yet I didn't move up on the list. I'm trying to understand how this can be listed on your website as an amenity but over two months later I still don't have one. Seems like every dock box on my dock is different, leading me to believe that people just get tired of waiting and purchase their own. Contrast that with Cape Harbor Marina in Cape Coral where there is a uniform dock box at every slip. I brought that up to the person I spoke to and was told that it was because they are a smaller marina. I'm just confused how a larger marina that has been full for at least 2+ years could have budget issues with providing a basic amenity that they claim to provide.

  Business response

  12/02/2022

  Business Response /* (1000, 5, 2022/09/14) */ We apologize for the delay in getting a dock box for your slip. With the supply chain delays we have had trouble getting new dock boxes. Our last order took 11 weeks from order date to deliver. Our team is working to get these to our Members as quickly as possible. In the meantime our team was able to get you a gently used box while we wait on your new dock box to arrive. We appreciate your understanding and patience. Consumer Response /* (3000, 7, 2022/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Quick update: a dock box was installed last week and is in ok condition. However, it is missing the hardware needed to attach a lock. I was told by the office that they have now ordered new boxes and expect them to be in by mid October and they would replace my dock box at that time. I let them know that the box there is fine if they attach the hardware that would allow me to attach a lock. They said they would take a look. I'll update the status on or before mid October.

• Initial Complaint

  12/05/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 1, 2021 I rented a boat slip for two months from Safe Harbor Sunroad in San Diego California and provided my credit card for paying charges. On September 20 I was charged $975 for September rent and on September 24 I was charged $1,970 for security deposits. On October 13 I was charged $993.66 for the last month rent (October) and utility charges for the previous month, September. We have made several inquiries with management at Safe Harbor Sunroad trying to get out deposit refunded. On November 24 we were provided with a copy of check stub showing a check was generated and they indicated we should have received it by December 3. We have not received the check and management at Safe Harbor Sunroad is not responding to our phone calls or emails. Initially it was agreed that a refund would be made to our credit card after deducting October rent but this never happened. We were charged separately for October rent. We feel that this company has very poor business practices and probably is using our funds to bank roll their expenses and it's our problem to figure out how to pay our expenses. Also we feel like this company has stolen our money since communication has stopped.

  Business response

  02/04/2022

  Business Response /* (1000, 5, 2021/12/07) */ Sunroad Marina received confirmation via email on December 6, 2021 from the customer that they have received their refund check. This issue has been resolved. If you have any questions or concerns please let me know.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩