Customer ReviewsforAudi Dallas

I have taken my car to Audi Dallas 3 times for same issue in past 6 mos. I also paid 3 different time due to labor to look at my car and mechanic not completing services all at one time. Every time car was driven from dealership, issue continued days later. ******** stated to me in text , found issue and making sure does not happen again, even keeping my car 4 weeks. No one at Audi has taken ownership of not fixing my car each time they have took it apart and not fixed.

I strongly recommend NOT going to Audi of Dallas. I believe ever since the shift to high demand and low supply, this #1 in Texas dealership has lost complete care for customer service or anything that related with working with the customer.
I place an order for an 2022 Audi on 10/4 and was told to put a NONrefundable deposit of $2500. One thing before signing paperwork acknowledging it was nonrefundable, the salesperson Naushad L****** said "It's nonrefundable but i know we can work with you if there's anything big that comes up". I obliged and signed. ETA on delivery of the car was set for "Mid-December".
Since signing, I have never received any communication from the salesperson nor Audi regarding any updates. NO VIN #, NO PRICING. I reached out on 12/9 for the first time since ordering and asked for an update. STILL NO PRICING NOR VIN at that point but was told my car was at the port of Houston and should arrive beginning of January.
On 1/5 I asked for a refund of my $2500. I was moving away from Texas and wanted to drive my new Audi cross country to my new location. And immediately met with pushback. Naushad responded sarcastically/angrily "You know we're in a chip shortage right? I said I understand but you said my car was already at the port of Houston last time I called you...so what changed?
The very next day Naushad punted the problem to a sales director. The man called and started the conversation "Hi ******, You know you signed the agreement that stated the $2500 was nonrefundable. Therefore we will not be refunding you the deposit" He did NOT bother to ask why, what happened, let's discuss options, NONE. The called ended abruptly after that.
Do not bother to call Audi for this type of issue. Audi defers these type of issues back to the dealership and like the #1 Audi dealership in stated from their lack of care for brand management and customer experience, they will NOT be refunding.
At the time of this writing, I received a price and VIN right after I asked to cancel my car in Jan with NO ETA of when my car will deliver. So Naushad lied that it was at the port when it wasn't. I don't even know if my car was on the assembly line or not. I work for a FAANG company and will not tell anyone to buy and Audi let alone buy from Audi Dallas. What bad business practice and shady tactics they used.
Dear Audi of Dallas, GIVE ME AN ACTUAL FACTUAL UPDATE OF WHEN MY CAR WILL ARRIVE! ALSO, I"M GOING TO HATE OWNING AN AUDI FOR THE FORESEEABLE FUTURE. WAY TO MAKE A FIRST TIME AUDI OWNER THE LAST TIME TO EVER OWN ONE. DO NOT SIGN THAT NONREFUNDABLE , EVEN IF THEY DELIVER 6 Months later, YOU WON"T BE ABLE TO GET THE MONEY BACK.