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            Business Profile24/7 Vision & Eye Care

            Optometrist

            Contact Information

            4444 W Jefferson Blvd STE 614

            Dallas, TX 75211-4611

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            Email this Business
            (214) 333-3937

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            4444 W Jefferson Blvd STE 614, Dallas, TX 75211-4611
            Email this Business
            BBB File Opened:
            7/6/2022
            Alternate Business Name
            • 24/7 vision & Eyes Care
            Business Management
            • Dr. Malkishuana Lacy OD
            Contact Information

            Principal

            • Dr. Malkishuana Lacy OD

            Customer Contact

            • Dr. Malkishuana Lacy OD
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/21/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Date of transaction: 12/18/2024 Amount spent: $268 My husband and I recently visited 24/7 vision & eye care for our annual eye exam and was charged $59. When I inquired about the charge, the front desk staff informed me that my coverage was not through insurance, but rather a discount plan, and therefore did not cover the cost of the exam.However, after speaking with a representative from ***, I was advised that this information was incorrect. *** confirmed that my plan is indeed an insurance plan, not a discount program, and that I should not have been charged as stated. According to them, I was overcharged for the service.I gave them my business because they lied.
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            Read 3 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Maria L

            04/04/2023

            Dr. Malkishuana M ****, O. D, he is the owner of 24/7 Vision Eye Care, he is a scammer and very dishonest ma, on his webpage he is been deleting all the negative reviews of his poor services, also he is rewriting his own revies with lies, he is misleading and abusing his customers. I went to get my eye checked by this Dr. ****, he refused to charge to my Insurance, then he hold me hosted for 2 hrs. I was force to paid with my credit card, even I have my eye insurance this is a crooked man, he is taking advantage of the low income community overcharging for services that he not even have provided. His actions are criminal ,keeps writing his owns reviews. He is devil man, disgusted human been. I hope this review open the eyes of the future customers and they can avoid to be a victim of this criminal Dr, and his practiced with his entire staff.

            24/7 Vision & Eye Care Response

            04/11/2023

            Hello Ms. ******, we have nearly 2,000 reviews. Do understand it is impossible for our staff to write and delete such reviews. It is apparent you did not have a great experience with Dr. ****, however thousands of our patients have had great experiences with Dr. ****. Some not so great, however we try our best to ensure every patient has the BEST service when the walk into our office. Dr. **** has been practicing in the Oakcliff area for nearly 10 years and has served and diagnosed thousands of patients with Diabetes, Hypertension, Cataracts, etc. He is a jewel in the Oakcliff community and has served the community well. Ms. ******, also note that Dr. **** served in the United States Air Force, therefore scamming or taking advantage of patients is not what he does. You are always welcome to call our office with your concerns, take care.

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