ComplaintsforEffortless E
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Complaint Details
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Initial Complaint
03/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My store has been using Effortless E as our point of sale system for the last 15 years. It was a web based point of sale system. One day in Mid Jan. 2022 the website would not load. I thought perhaps they were having technical difficulties and would be back live shortly but days went by and now months. There is no way to get on the website, their phone number is no longer in service and e-mails to them get bounced back. It is like they vanished in to thin air. And along with them, 15 years of inventory and sales records that I badly need access to. No one from the company gave us any warning they were closing or disappearing and we had no way to gather our data before they disappeared. I paid in them back in November for a year of service which we have always done. I'm honestly not concerned about the money, I just want my records. I am working on getting a new Point of Sale system but again, would like the opportunity to retrieve my company's history of sales and inventory.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.