Customer ReviewsforInvitation Homes

My mom and I have been renting a home. The home has had countless issues AC problems, the oven being infested with cockroaches, holes on the exterior of the home, problems with the jacuzzi, and others . Massive leak that ruined my moms clothing and shoes in her closet weeks ago that has yet to be fixed. My mom has had severe allergies in this home. Finally reaching the conclusion that the home is the only thing that has changed in her lifestyle. Her primary care doctor and eye doctor are concerned about mold in the home. After so much back and forth invitation homes said they would finally send someone. They said to look out for random numbers calling us for the mold test. As they could not provide confirmation on which number or name I should look out for. My mom and I should just answer all calls in case it was the inspectors. Which in itself is crazy. There is a lack of transparency and professionalism especially for such a big company. The people sent to check the home today for an air quality test (to check for mold) were set to be there at 9am and never showed. Resulting in my mother missing yet another day of work. We have tried to be flexible with invitation homes and have been present for countless repairs, but the vendors/contractors sent to resolve problems violate time frames or never arrive. We have been patient with previous repairs. I wish this was the first time that someone coming to check/fix something in the home were a no show/extremely late. But unfortunately it's almost every time. This has resulted in so many missing work days for both my mom and I. This situation has gotten out of hand. Invitation homes has no regard for our time or care about the possible suspicious toxic mold in the home. The leak has not been fixed after MANY visits to the home after the contractors have told us they suspect the home has many issues. I have emailed and called so many times voicing my concerns and nothing is done. No solutions or real answers for anything.

This company is absolutley atrocious to deal with as a renter. We have had numerous instances were we have placed maintenance requests in and these have been ignored or passed to multiple different vendors with ZERO communication on why there needs to be a revisit or an update on status. We have been left without a sprinkler system for over a month and our entire front lawn died. We were left without an ENTIRE kitchen for over a month and had to fight to have money taken off of the rent. Our entire house was in dissaray and we were unable to use the kitchen for anything. We have had multiple pipes burst in the wall and have been left without working water in the house. Our most recent adventure was our oven/cookstop not working and not having an oven to cook with for over a week. One tech from ** came out to "look" at oven and deemed it needed a part, which ***** does make anymore, took over a week to decide if they were going to replace the unit or not, less than a week away from thanksgiving. One vendor rescheduled 3 times- leaving us to take off of work to be home for a technician who was never coming. After multiple phone calls and pressing the issue with multiple follow **** we got a new unit 12 days later- only to find that the electrical outlet the unit was plugged into was "faulty". Now we get to wait and see how long this issue will take to be fixed, 6 days before the holiday that is being hosted at the house. WILL NEVER RENT AGAIN FROM THIS COMPANY- HORRIBLE!!!! Only reason I am leaving one start is because you can't do less!!!!

Immediate resonse for my request. Technician arrived on time and work done professionaly

They don't want to actually fix anything. They find the cheapest repair choice or refuse to do anything. Then blame us when the situation is at the worst. Our 1 bedroom has been leaking for years, they blamed the bathroom, so the re did the seal, when that didn't work, they said it was the roof, when they did that patch job, it still didn't work and they didn't want to figure out. So half the room you can't use or your stuff gets ruined. Then with the huge trees over the pool, we ask if we can please have them trimmed, they tell us no, yes reading through the lease, we are responsible for anything small, not these tall tress that need to be maintained by a professional. They have denied our request each time. We have to literally constantly clean out the pool or it keeps getting clogged from the trees. ************ was supposed to fix timer for pool, they took off the switch and never came back. So we now don't have a timer and have make sure we turn on and off the pool. There's mold and stuff on the outside of the house that they refuse to pressure wash. BUT come signing of a new lease and they wanted to literally raise it a $1000, for what? It's not worth it, you just want to pocket money and make families sick and not help in any way. Ended up begging for it to be only raises $200 1 year and $250 another. Same home for years. They have raised our rent a total of $1400 in the 7 years we have been here. When we rented a other home for 10 years and it was raised $100 1 time. I really wish invitation Homes would do better for there customers. As much as we are paying tp live in these homes. Some of the bigger maintenance would be greatly appreciated.