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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
****************** built a carport, it has not passed inspection and has not been approved, due to modifications this has been going on for about a year the modifications are needed for an approval to close out my case I have reached out to ******************************* owner of Altex Roofing he refuses to contact me I have made over 50 attempts through email, text and phone calls. When I have been able to reach him, he says he will contact me, return my call. ****************** has stated I will be responsible. for buying the materials for the modifications, when in fact ****************** should have known as a contractor, what was needed to get approval, ****************** also stated he had gotten a permit for the carport, which was not true, he does work without permits. ****************** was upset that he had to pay for a permit after the fact ****************** and I had to go in front of the zoning board and city council to get the carport approved after the fact. In order to get this approved it needs the modifications, this needs to be complying for approval. I have made many attempts to reach him he has blocked me on face book please help me any help would be greatly appreciated. Thank you.Business response
05/23/2023
We have received an approved Inspection report back. But have not received any funds from her for a large amount of time and work invested to her property. She knowingly knowing knew we had received the approval of inspector for her carport decided to send this message to BBB we think this is very unfair on her behalf to do this we have attached the city inspector and not just any inspector but the Chief inspector Approval on Permit and Carport.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.