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Complaint Details
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Initial Complaint
10/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
La empresa Artisan Roofing,me realizo un contrato de trabajo(10.500)para remplazar El techo y la ventana de mi vivienda por los daos ocasionados por El tornado que azoto la zona en El mes *******, est empresa cambio El techo ,mas no la ventana y me hizo que le entregara El cheque(11.785.85$) enviado por mi seguro ,cobrando est cheque y no realizar la reparacon o remplazo de la ventana y no retornar la diferencia del dinero restante(1.285.08$)que me pertenece ,he realizando llamadas al representante no cual no responde, esperando por una pronta solucion de est empresa.
Business response
10/21/2024
We will be happy to fix the window but all insurance proceeds will go towards the project unfortunately no credits can be given.Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
There has been a leak in the roof in the area near the fireplace. Which we have recently discovered after intensive investigations by several roofing companies in the area. When the leak first happened, I called Artisan company since they initially repaired the roof, but they were too busy to come out to cover the roof with a tarp until they could come out to repair it. So we found a local roofing company to apply a tarp, but yet and still there was no reply from Artisan ******************************************** While the local roofing company replace and secured any shingles and the siding on the chimney. The problem now is, every time it rains, the wall the fireplace is on swells, rains leak above the windows in our master bedroom and mildew has been discovered in the attic area. I recently contacted the contractor, who says that he didn't do the work, but he agreed to come out on Saturday, January 27, between ****pm. However, he did not call or come out and is no longer answering or returning calls. He did not answer on Saturday, Monday or Wednesday, January 31st. My wife also called and left a message with their answering service or office assistant. Yet, no call back. We are requesting repairs or refund.Business response
02/03/2024
This isnt one of our clients. Different company.Customer response
02/04/2024
I have reviewed the business response and accept this resolution.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.