ComplaintsforUSA Prime Baseball LLC

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed my son up for the Fall Showcase Travel Baseball season. We have played on the USA Prime Coastal baseball league for about a year. We have attending every game except for one game. I have paid a lot of money for my son to play with this organization. I might add that the coaching the first season was not good at all and many parents express this opinion. That is not the reason for my complaint though. After signing my son up for the fall season, I learned that my job was being eliminated. We simply are not able to afford travel ball this fall. The coach had stated in an email that he has 15 or 16 players on the fall team. More than enough players. I have already paid 2 of the 3 payments which total almost $900. When letting the organization know that unfortunately my son would not be able to play - they refused to refund my money. He didnt play any tournaments. I let USA Prime know that I would pay for the uniforms and hats we received but would like a refund on the rest. My son didnt attend any practices or games. Thank you.

  Business response

  10/01/2024

  Dear BBB Representative,

  Thank you for forwarding this complaint. We would like to clarify that each local *** (******************************) operates independently from the USA Prime Baseball corporate office, and all decisions regarding refunds and cancellations are made at the discretion of the local ***. The USA Prime Baseball **************** handles tasks such as processing registrations, payments, shipping uniforms, and other administrative duties, but we do not have the authority to make business decisions regarding refunds or player participation on behalf of the *****

  In this particular case, ******* signed a player participation agreement prior to the season, which outlines the refund policy. We have been informed that the *** denied the refund request, as is their right per the terms of this agreement. While we understand the financial difficulty resulting from an unforeseen job loss, the local *** made their decision based on the signed agreement, which applies to all players and is in place to ensure team operations.

  As a gesture of ********, ******* has expressed willingness to pay for the uniforms and hats received, but we must reiterate that refund policies for player fees are governed by the local ***. For reference, Felicias signed player participation agreement is attached.
  If ******* has any further questions or concerns, she is welcome to submit a ticket via the MySportsDriver Customer Support Chat, and we will assist wherever possible.
  Thank you for your attention to this matter.
  Sincerely,
  USA Prime Baseball ****************

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a situation where we signed my son up in August for 13u baseball in NE *******. The issue is we were told 13 kids were picked for the team and uniforms were ordered. However we were lied to and there were only 7 kids on the team and they ordered uniforms. Then they decided to disband the team. They told me I needed to get in contact with corporate to get a refund. After telling me they made a mistake for ordering the uniforms for only 7 players. We were partially refunded but not refunded for uniforms, placement fee and tryout fee of 318$. I cannot get in touch with corporate and their email rejects my emails USA Prime ***************** 13u Coach: ****** ****** Director: *** ******* Finance: **** ******

  Business response

  09/30/2024

  Dear BBB Representative,

  Thank you for forwarding this complaint. We sincerely apologize for the inconvenience and frustration that the complainant and their son experienced with the disbanding of the USA Prime 13U baseball team in ************, **. We understand how disappointing this situation must have been, and we take this feedback seriously.

  Regarding the uniform fee, we are willing to issue a full refund for the uniform, provided it is unused and unworn. To initiate the return process, we kindly request that the complainant sends the uniform back to us. We encourage them to submit a ticket through the MySportsDriver Customer Support Chat, and our team will guide them through the steps to return the uniform. Once we receive it, we will process the refund and have the funds credited directly to their bank account.
  Additionally, we noted that on September 16, the complainant submitted a ticket to our support team, but we havent received a response after inquiring about how we could assist further. We are eager to resolve this matter and ensure all concerns are addressed.

  Thank you for bringing this matter to our attention. We appreciate your assistance in helping us resolve it.

  Sincerely,
  USA Prime Baseball LLC

• Initial Complaint

  09/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My son was selected to play for USA Prime Northern Illinois 13U team on July 17, 2024 for the upcoming 2025 season. Before we accepted the roster spot, we asked and were told by **** ****** that he was going to be the coach. We then proceeded to pay our $500 deposit to hold his roster spot. At our first team meeting on July 28, 2024, **** ****** stated he was uncertain if he was going to have enough time to coach the USA Prime 13U team come spring due to the fact that he is also the head coach for the ***************** baseball team. On August 4, 2024, I sent **** a notice that we had decided to decline the roster spot and that we were going in a different direction due to his uncertain time availability to coach the 13U team. At the same time, I asked for a full refund of my deposit. On August 7 2024 **** informed me that he is not giving me my deposit back. **** ****** believes this is good business. We are requesting full reimbursement for our deposit already paid to the **** ****** (*** Prime *****************) for the 2025 season which hasn't even started.

  Business response

  09/30/2024

  Dear BBB Representative,

  Thank you for forwarding this complaint. We would like to clarify that we have no record of an account under the name "***** ******" or the email address *********************

  All registered players on ****************** (our registration platform) must have an account, and our records indicate that this complainant does not have an account with us and has not made any payments towards our business. As such, a player would not be considered part of *** Prime unless they have a completed account/registration.

  We encourage the complainant to verify their registration status or provide additional information to help us address this matter.
  

  Thank you for your attention to this issue.
  

  Sincerely,
  USA Prime Baseball LLC

  Customer response

  10/21/2024

  Attached is a copy of posted check that was cashed by Prime USA NI and a copy of the offer letter also from Prime USA NI. The fact that USA Prime doesn't have a record of me is my point but they obviously cashed my check. The roster spot is for my son ******** ******. 

  Business response

  10/22/2024

  Dear Better Business Bureau,

  Thank you for forwarding this complaint and for the opportunity to provide additional clarity. After reviewing the documentation provided by Mr. ***** ******, including the check and offer letter from USA Prime *****************, we would like to clarify the following:

  USA Prime Baseball Corporate operates separately from local organizations, such as *** Prime *****************. At the corporate level, we handle player registrations, payment processing, uniforms, and other administrative tasks exclusively through our registration platform, ******************.

  According to our records, neither ***** ****** nor his son, ******** ******, has a completed registration or payment through our platform. All registered players must have an account on ****************** to be considered part of *** Prime. Since our system indicates that Mr. ****** does not have an account with us, we do not have any record of his payment.

  The payment in question, as confirmed by the check provided, was made directly to *** Prime *****************. Therefore, USA Prime Corporate has no record of this transaction and cannot issue a refund, even if approved by the USA Prime Northern Illinois ***, since the payment was not processed through our system.
  We have reached out to the *** (owner) of *** Prime Northern Illinois for clarification on this matter and encourage Mr. ****** to direct any further refund requests to that organization, as they are responsible for handling payments made outside of our centralized system.

  We appreciate your attention to this matter and are available for any further clarification.

  
  Sincerely,
  USA Prime Baseball Corporate

  Customer response

  10/22/2024

  How do I file a complaint against USA Prime NI (**** ****** - Owner)

  Customer response

  10/22/2024

  I am rejecting this response because: I originally contacted the owner of USA Prime ***************** (**** ******) but he has denied me a refund. This is what brought me here to formally document my complaint against your organizations as a whole.  I understand USA Prime Corporate may not handle the day to day operations at *** Prime ***************** but you could surely encourage **** ****** to refund my money.       

  Business response

  10/23/2024

  Dear Better Business Bureau,

  We appreciate the opportunity to address ***** ******* concerns regarding the refund of his $500 non-refundable deposit.
  After thoroughly reviewing the matter, we have reached out to the USA Prime Northern Illinois *** (Owner) to gather additional information. The *** has confirmed that they have approved Mr. ******* refund, even though the deposit was non-refundable.

  We kindly advise Mr. ****** to reach out directly to *** Prime ***************** to coordinate the refund, as the *** has informed us that they have already notified him of this update.
  We trust this resolves the matter and look forward to Mr. ****** connecting with the *** to complete the refund process.
  Thank you for your attention to this matter.

  Customer response

  10/30/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  09/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Our son was picked for a team which was supposed to be a club team with players who were fundamentally sound. The level of play was far less than what was promised. In addition, our son was not given a chance to play his primary position and he sat several times while other some players never sat for several games and made countless mistakes. The coach was called as directed and refused to bend. His supervisor met with us begrudgingly but then promised a resolution. Not only did he not follow through, his manager wrote a nasty letter, negating all the changes. My husband was also threatened by the coach stating there would be a problem if he talked to our son during the game. This was reported and again not addressed. We asked for a refund due to all of these issues, and we were ignored and then he was taken off the team with no warning. Later he said he thought we asked to leave the team. We asked for a partial refund. He denied one. Our lawyer wrote a letter and it was sent back that only a specific department handles this complaint but after spending much of my time looking, I have no idea where to send it. The phone number was a recording only. It was an awful summer for my son who just wanted to play. He decided to offer to pitch so the team would not lose every game., even though he wanted to just play the field. They let him pitch because there was only one other player that could get outs . The coach was late and absent from practices. They didn't even have their own practice and shared with another team. The team was not competitive as promised and he was not given any chances unless the game was over essentially . In addition , the director made fun of my son in front of another player, because he forgot his bag at home. He was so unprofessional and It truly caused us a lot of stress. We were willing to leave early with a partial refund but they chose to ignore us. When we complained about the coach's threat. It was never addressed.

  Business response

  09/30/2024

  Dear BBB Representative,

  Thank you for forwarding this complaint. We would like to clarify that each local *** (******************************) operates separately from USA Prime Baseball corporate office, and all decisions regarding refunds and cancellations are at the discretion of the ***. USA Prime Baseball **************** processes registrations/payments, ships uniforms, and handles other related admin tasks. We do not make business decisions regarding refunds and/or player playing time. 

  Upon reviewing our records, we found no recent ticket submissions from the complainants email address, ********************** since March 14th, 2024. The last communication we received was regarding the players uniform exchange, and no further refund requests or concerns have been submitted through our system. We have been unaware of this situation.

  Furthermore, per the attached signed player participation agreement from ******* ****** and her player, refunds and playing time/positions are not guaranteed. We encourage the complainant to contact the *** directly for resolution. As a reminder, all decisions regarding refunds and cancellations are at the discretion of the ICC. 

  If the complainant has any immediate questions or concerns, they are welcome to submit a ticket via the MySportsDriver Customer Support Chat, and we will assist accordingly.

  Thank you for your attention to this matter.

   

  Sincerely,
  USA Prime Baseball LLC

  Customer response

  10/11/2024

  I have several letters I sent and attached with my complaint. Through  this BBb report about a threat received amongst other promises that were not kept . In addition we have not gotten any clear place to send a letter. An attorney also sent a letter. Please have them provide the  info for the *** so we can contact them directly with all of the information so we can discuss any refunds. We also would like a resolution on how we were treated by the coach and the threats he made.  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3/12/2024 $2,496 paid to Prime USA Baseball - the season has not met the expectations set during the tryout and outlined in the contract. Below is a summary of our experience:Delayed Start: Practices did not commence until the first week of June, contrary to the initial schedule. Additionally, only three practices were held over the winter.Injury Incident: On the second practice session, my son ***** dislocated his knee and partially tore his MPFL ligament due to a safety issue with the practice equipment. The coach promptly removed the faulty mat and stated it would not be used again.Medical Concerns: ***** has been receiving medical care and physical therapy, which has prevented him from participating in the season. I informed Coach ****, Coach ****, and Coach ****, and was assured that our payment could be applied to the next season. However, I have not received further communication or clarification from Coach **** regarding this matter, including responses to inquiries about tryouts. Therefore with how this team was run, we have zero interest in returning to play for Northeast Prime. I do not even think the coaches will be returning.Showcase and Practice Issues: To date, there have been only six showcases & 7 total practices, with a recent schedule change eliminating a planned showcase in ********. Practices have been inconsistent, and communication from the organization has been inadequate, with last-minute updates and frequent cancellations. Additionally, some parents, including myself, privately paid for extra practice sessions due to cancellations - this should be a choice not a need.Coaching and Compensation Issues: It has come to my attention that coaching staff, including Coach **** and Coach ****, were paid less than promised and had to cover their own travel expenses. Many parents paid between $1,500 and $3,000 and were promised bi-weekly practices and eight tournaments. I can send any supporting documents as needed.

  Business response

  09/30/2024

  Dear BBB Representative,

  Thank you for forwarding this complaint. We would like to clarify that each local *** (******************************) operates independently from the USA Prime Baseball corporate office, and all decisions regarding refunds and cancellations are made at the discretion of the local ***. The USA Prime Baseball **************** handles tasks such as processing registrations and payments, shipping uniforms, and other administrative duties, but we do not have the authority to make business decisions regarding refunds or player playing time on behalf of the *****

  Upon reviewing our records, we confirmed that ******** **** contacted our customer support team on August 2, 2024. Following several email exchanges, our Director of Operations spoke with her on August 9, 2024, and explained that all refund requests are managed by the ****

  We have been informed that the *** denied the refund request, as is their right per the terms of the player participation agreement. For reference, ******** ***** signed player participation agreement is attached. As a reminder, the USA Prime Baseball **************** cannot make business decisions on behalf of the *****

  If the complainant has any further questions or concerns, they are welcome to submit a ticket via the MySportsDriver Customer Support Chat, and we will assist wherever possible.

  Thank you for your attention to this matter.

  Sincerely,
  USA Prime Baseball LLC

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My son has played for the Organization for over a year, it was Five Star and then in the spring transitioned to *** Prime. We paid our fees and during the season have consistently sat the bench during numerous games. We were told "everyone paid the same amount and will receive equal playing time. Do not ask about playing time." On Saturday July 6th, my father, son, and husband traveled 3 hours 1 way to play in a tournament, where my son sat the bench and d2 pickup players played the entire game. During the 5th inning i sent a groupme message that stated "Moving forward, if we are going to utilize pickup players while our designated team members are not afforded the opportunity to play, please let us know in advance so that we can plan accordingly. A 3hour, one way drive is frustrating at best when pick up players are playing over designated team players." The director, ***************************, whom I have never met, chimed in. He and I went back and forth with messages about the situation. He referred to me as ignorant, rude, and condescending. He then told me (via groupme message) that he would pro rate me for the remainder of the season, as he was kicking us off the team. He has since blocked my entire family, his assistant director *************************, has also blocked us. I had to use my son's girlfriends phone to reach out to Hunter-who stated ****** would not be refunding us because my father made a complaint against the organization due to our situation. I have prorated the games we have not played and the amount due back is ******* I also have all messages between myself and ****** as well as myself and Hunter.

  Customer response

  07/10/2024

  I am attaching the screenshots from ****** and Hey Hunty!
  
  Its ******, ****** mom.  I attempted to call you from my phone number and it appears you have blocked me.???????.  Im uncertain as to why I was blocked but its whatevs.  
  
  Anyway-I have reached out to ****** as well, however he isnt answering either. I guess a dose of the truth really does hurt.  Again???????.  
  
  ******, the Director, said he would prorate us for the remainder of the season.  Im just trying to get an update on when that will be sent back to my father.  Its going back to him because (check your records) he is the one who paid the fees.  
  
  My calculations for games not played equal *******.  I prorated from the beginning of the season when we were told by coaches and yourself not to inquire about playing time, that everyone paid the same fees.  
  
  I would rather you be an adult about this entire situation rather than a ????coward.  I can be reached at ************.
  
  On more tidbit-****** referred to me as ignorant and rude.  Im a lot of things but ignorant isnt one of them.  Perhaps someone could call your wife and his wife ignorant-what would the response be?
  
  Message from Hunter:
  If you called my wife ignorant I would not care. If **** called my wife ignorant, I would not care. If ***** called my wife ignorant, I would not care.
  
  Im not calling you. Cause it would serve no purpose for me to respond. I dont handle money, so I can relay the message ????
  I do wish you guys luck and ***** has my 100% support!! 
  
  From ****** through Hunter:
  
  There will be no refund. I let her father know if he continued to be rude or call us names I wouldnt pay him. He proceeded to go on ******** and blast our organization. (Attach his post)
  
  There will be no refund. Thats final. Please refer to you signed agreement that states we do not offer refunds if you need clarification.
  
  
  - *************************** (Director) 
  
  Me:
  Please pass the message along to Venmo no less than $******* to my father.  
  
  I will reach out to the better business bureau with screenshots from ****** concerning our prorated amount that I was told I would be getting.  My father is working with USA Prime corporate out of ******* and I am waiting for perfect game to call me back regarding Justins behavior.  
  
  He was so concerned about being called a liar and here we are.  LIES.
  Also send me the post please 
  
  From Hunter:
  You are on top of it ??
  
  I hate it for *****. Great kid! 
  I will 100% give you guys credit for raising a great kid. ***** is top notch. ***** and ***** loved him. 
  Good-luck to you guys. Rooting for you. 
  
  Me:
  One thing is for sure I would NEVER jeopardize ***** in any manner.  
  
  I know ***** is top notch.  Theres no question.  
  
  Please dont say I hate it for *****.  You honestly are not affected by this at all.  You have ZERO relationship or connection to him other than you know his name and took his money.  
  
  I didnt kick him off the team.  ***** didnt kick him off the team and my dad didnt kick him off the team.  He was disrespected by the organization, I spoke the truth and he was punished for it.  What a class act.  ????????

  Business response

  07/11/2024

  At the corporate office we process registrations/payments and manufacture/ship uniforms, however, it is up to the discretion of the USA Prime Southeast ICC to approve of any refunds. We reached out to him on your behalf regarding your refund request, but he has elected to not issue a refund.
  
  We have included a copy of ************************* signed player agreement for your reference. Section 5 and 6 discuss the Player Fee and Refund policies, which clearly state there will be no refunds after a player registers. 

  Customer response

  07/11/2024

  I am rejecting this response because:   
  

  ****************** unjustly removed my player from the team and told me he would prorate for the remainder of the season.  
  

  I have attached the screenshot from ****************** indicating that he would return a prorated amount for the remainder of the season.

   

  Also included is a screenshot from ******************, that I was mistakenly sent to me, requesting a player, after he removed my son. 

  Business response

  07/11/2024

  The *** has the authority to remove a player from the team. Since your communication with the ***, he has decided not to offer a refund. Per the signed player agreement, there are "no refunds will be issued after a Player registers" and "Player and Parent further agree that USA Prime is not responsible for any financial disputes they may have with their ***."

  Customer response

  07/11/2024

  I am rejecting this response because:   
  

  The Director, ***************************, wrongfully removed my son from the team.  I am not asking for an entire refund; I am asking for the prorated amount that *************************** told me he would provide me.  This was not verbal, *************************** sent me a message stating he would provide me with a prorated amount.  I have previously attached those screen shots from ******************** and will continue to reject this claim until I receive the prorated amount.  
  

  ****** also, mistakingly, included me in a message, in which he was soliciting for available baseball players.  Again, screenshot attached. 
  

  He referred to me as ignorant, rude, and condescending in his messages prior to offering me a prorated refund. 
  

  please review the attached screenshots 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My son was registered with 11U USA Prime ************* for the spring season in December 2023. We started payments December 22, 2023 and have one payment left for the season. We were promised 9 tournaments, a season that goes until July, 3 practices a week, scrapyard practice fields, etc. We have completed 5 tournaments and are being told this season is basically over because the new directors team has been sold to another company (wildcatters). We currently have only 6 players left and they wont hear out parents who have pickup players they can bring in. Our practices were never at scrapyard like promised in the tryout flyer, theyre on a little league dirt field at a park in ********* and we get kicked off every practice due to nonpayment. Our coach has not been paid and a lot of our practices have been canceled (I dont blame him, I wouldnt work for free either). Our season was essentially over during our last tournament and we werent told, just kept us along to take money. Extremely unfair to the kids on this team to just let it go like they did. We were promised we could have pickup players from the majors team, but they conveniently always had tournaments the same days we did. Prime left our kids in the dust and didnt think twice, collected the dues and ran.

  Business response

  05/23/2024

  We're writing in response to ***************************** complaint about her child's participation and registration with USA Prime ******* North 11u and the associated refund request. We appreciate the opportunity to address this matter and provide clarification on the resolution reached.

  After a phone conversation with *****, we're happy to confirm that we've resolved the issue. Our Director of Operations personally spoke with ************************* to address her concerns and agree on a suitable refund.
  We're glad to inform you that we've canceled her final payment of $433.34 scheduled for 5/22 and issued a refund of $433.34 to ***************************** bank account, as per our agreement. We believe this resolution demonstrates our commitment to addressing customer concerns promptly and fairly.

  We apologize for any inconvenience ************************* and her player experienced during this process and appreciate her cooperation in reaching a resolution. If you need further information or assistance regarding this matter, please feel free to reach out to us.

  Thank you for your attention to this matter.
  

  Customer response

  05/23/2024

  I have reviewed the business response and accept this resolution. I understand the funds are distributed out to the director as received and appreciate the refund you were able to provide. I hope this matter/situation is handled further, privately by the company. Please have our coach compensated for his time spent with our boys, he was an amazing coach who got the short end of the stick with this mess he was handed. 

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  USA Prime baseball Southeastern Director refuses to give me my full refund of $1400. Hes given a partial refund of $1086. He claims it for uniforms accounting for $299 and $15 shipping. I have advised him the uniform was never ordered or received. Just 2 days prior to them parting ways and telling I would get my from both the coach ********************* and *************************** (the southeast director) I asked the coach(USA primes employee) when to expect his uniforms he told me everyone has received their uniforms , however my son had not received his yet. The coach ********************* ask for my sons hat size, shirt size and number he also asked for my address ! Again , was on May the 3rd they parted ways with me May 4th . After numerous time of trying to explain to *************************** that my son has not received his uniform nor had been ordered he ignores this fact. I shouldnt pay for product I didnt receive. *** asked him show proof of order with his correct jersey number , proof shipping and receiving he has failed and refuses to respond. I want USA PRIME BASEBALL to refund me $300 he still owe me.

  Customer response

  05/15/2024

  The issue has been resolved. USA prime baseball paid me the $314 they owed me . Thanks 

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My son signed up to be on the USA Prime Sports 13 U team. We paid our $2800 to be on the team. Raised some money for selling popcorn. All to find out a month later ****** the director was stealing money. We were told we didn't have money for our team to play. I already paid my money but they refused to give me a refund since our team money was misappropriated. Nobody wants to return my calls.

  Business response

  04/17/2024

  Dear BBB Representative,

  
  We are writing in response to the complaint filed by ******************************* regarding the refund request for her child's participation and registration with USA Prime ******* North 13u. We appreciate the opportunity to address this matter and provide clarification on the resolution reached.
  Upon thorough review of the case, we are pleased to confirm that a resolution has been successfully achieved. Our Vice President engaged directly with ****************** to discuss her concerns and agree upon a suitable refund amount.
  We are pleased to inform you that a refund of $1,368.08 has been processed and issued to ****************** as per our agreement. We believe this resolution demonstrates our commitment to addressing customer concerns promptly and fairly.
  We apologize for any inconvenience ****************** experienced throughout this process and appreciate her cooperation in reaching a resolution. Should you require any further information or assistance regarding this matter, please do not hesitate to contact us.
  Thank you for your attention to this issue.
  Sincerely,
  USA Prime Baseball LLC

• Initial Complaint

  03/01/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We signed up for *** Prime **********, Spring season 2024 in late January 2024 and a couple of weeks later had a family emergency that required us to back out of this season. We have already made the first of 5 payments,$385, but have not received uniforms or even started team practices yet. I have asked for our future payments to be stopped (which I do see has been set to a balance of $0) but I have not heard back from anyone after several emails, texts, and phone calls to both the local director in ************ and also to the corporate office in ** - NO responses at all!The other part of this frustration is that we paid $675 for Winter sessions and that was supposed to run from Nov. 13, 2023 through Feb. 15, 2024. There were three classes that were canceled in December and January and were never rescheduled. And the last full week of winter 2023 sessions, Feb12-15, 2024, was completely canceled so that Spring season teams could start practicing indoors where we were still having winter workouts. How can we be asked to pay for services that we never received? I would like my first payment of $385 for the Spring 2024 season and for the last week of Winter 2023 sessions to be refunded. Why would anyone pay for services they did not receive?USA Prime baseball in ************, **, has become very expensive. If families are going to pay that much money for a single season, then there is an expectation that our players will have a committed coach who is paid (from our registration fees), commitments from the organization will be honored, and communication from the top is timely and responsive.

  Business response

  04/15/2024

  Dear Better Business Bureau, 
  
  We are writing in response to the complaint filed by *************************** regarding her request for a refund and cancellation of her child's registration with *** Prime **********, an independent contractor utilizing our brand USA Prime Baseball LLC. We take all customers' concerns seriously and strive to address them promptly and thoroughly. 
  
  Upon receiving ********************** initial communication on February 8, 2024, regarding her desire to withdraw her child from our organization and cancel her remaining payments due, we promptly escalated her request to the designated contact at *** Prime **********, *********************************, who serves as the Independent Contractor Coordinator (ICC) for the region. This action was in accordance with our established procedures, as all decisions regarding refunds and cancellations fall under the jurisdiction of the respective independent contractors. Please note that ******'s original inquiry has only expressed her desire to cancel her player's registration, as evidenced in the attached screenshot, and has not formally requested a refund of the $384 paid. Furthermore, there has been no communication from *************************** regarding the Winter Sessions, it's important to clarify that Winter Sessions and similar paid trainings are managed independently by the ******************************* *** Prime **********. Any refund inquiries pertaining to these sessions should be directed to *** Prime **********, as USA Prime Baseball LLC was not involved in collecting these funds or organizing the training sessions. 
  
  
  Despite our efforts to expedite the process, we regret to acknowledge that there was a delay in **************************** response to ********************** request. We acknowledge receipt of ********************** subsequent communications on February 11 and February 12, 2024, where we reiterated her request to *** Prime ********** for a resolution. On 2/13 *** Prime ********** ICC ***************************** cancelled ******************************* remaining balance of $1,536. Making the total paid for ******'s fee $384 in total. The uniform in which ****** states her player/child did not receive, was shipped to ******* Prime ********** ICC as all *** Prime ********** uniforms are shipped directly to him and dispersed to the players via the coach or ICC.  
  
  As of our last correspondence with ****************** on March 21, 2024, we informed her that we had not yet received a response from ************************ and assured her that we were continuing to pursue the matter on her behalf. Regrettably, despite our efforts to facilitate communication and resolution, ****************** has not provided any further updates or responses since February 21, 2024. 
  
  It's important to note that the refund policy governing registrations with *** Prime **********, as outlined in ********************** signed player participation agreement, clearly states that refunds are not typically issued after registration. Please see the attached signed player participation agreement for reference to this policy. 
  
  We understand ********************** frustration and disappointment with the situation, and we empathize with her desire for a resolution. We remain committed to working with *** Prime ********** to ensure that all concerns are addressed fairly and promptly within the bounds of our policies and contractual agreements. We have reached out to *** Prime ********** to request a approval of $384 to be refunded to ********************** bank account on file. 
  
  We appreciate the opportunity to address this matter and welcome any further assistance or clarification that the Better Business Bureau may require. 
  
  Sincerely, 
  
  USA Prime Baseball LLC 
  

  Customer response

  04/15/2024

  I have reviewed the business response and accept this resolution. 

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