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Complaint Details
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Initial Complaint
10/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid $59 for a phone consultation and missed it but I continued to correspond that their treatment plan was acceptable and got notice my prescriptions were being sent. I waited a little longer to call the pharmacy and they didnt received any orders. I left a voicemail, I have messaged them that my pharmacy has zero orders and I am being ignored now.
Business response
10/29/2024
Hello,
Thank you for reaching out and we apologize for any inconvenience this may have caused. The pharmacy was unable to dispense your prescription because the date of birth in our system was incorrect. We previously reached out requesting a copy of your ID to update your records and resend the prescription with the correct details, but we havent yet received a response.
At your convenience, please contact us via the patient portal so we can assist you further. Thank you for your understanding.Initial Complaint
09/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
MY PRESCRIPTION WAS NEVER RECEIVED BY THE PHARMACY. ATTEMPTED TO CONTACT THEM BY MESSAGE REPEATEDLY WITH NO RESOLVE . THERE IS NO CUSTOMER SERVICE PHONE NUMBER.Business response
10/06/2024
Hello,
Thank you for reaching out. The prescription initially failed to transmit to your preferred pharmacy due to an error. We have since communicated with you via the messaging portal to update you that we’ve resent the prescription and confirmed with the pharmacy that it is now ready for pickup.
Please let us know if you need anything else.
Thank you!Initial Complaint
09/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had an online visit for medication and paid $59.99. They sent the prescription to the pharmacy but there was not a physicians signature on it so the pharmacy cannot fill it. The pharmacy has left two messages to the company asking for a call back so they can fill the prescription and have not received a call back. At this point I just want a refund. Every communication method Call on Doc has is unresponsive. This is so unprofessionalBusiness response
10/06/2024
Hello,
Thank you for reaching out. We apologize for the inconvenience. We have communicated with you via the messaging portal and confirmed that you have already picked up all three of your prescriptions.
Thank youInitial Complaint
09/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Callondoc was absolutely no help and I know my BMI is over %30. I want my subscription canceled ****. They don't answer the phone number provided and I can't cancel through the website or portal mentioned. This website is a complete scam and demand my subscription be canceled immediately. I don't give a c*** about the $60 but I will not be charged for this worthless service again!Business response
09/26/2024
Hello Team,
Thank you for reaching out. I can confirm that this patients visit has been refunded, as no service was rendered.Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On August 27th I put in for Compounded Semiglutide. I chose the higher dose which cost more then the lower dose. Provider approved me but for the lower dose yet I was charged for the higher dose Semiglutide. Then today I received my prescription in the mail, did as told .25ml and noticed after I finished the 1ml was less then half full!! There is absolutely no way this is 4 doses of .25ml. It looks like I have enough left for maybe a half dose of .25 left. I have written messages to them through my profile along with pictures and no response back. I then texted them, no response, called them 2 times and both times I got voice-mail saying to leave a message with name and phone number. No call back from them! I must have been sent a half full bottle that I paid $185.00 for which would have been more but I had a $20.00 off coupon. So a half bottle along with the extra cost of a higher dose that I didn't get. I'm so disappointed with Call On Doc right now, it's been a few yrs since I have used them but they clearly have gone down hill since then. I have referred many people to them in the past, no longer can I recommend them. They can't even have the decency to call back, answer their phones or message back. Also, this is during working hrs on a Thursday so no excuses. Shame on you Call On Doc! I have no trust in this company unless they rectify this terrible experience I've had.Business response
09/12/2024
Hello,
Thank you for reaching out. We apologize for any confusion. We have reviewed this matter with the patient through our messaging board and confirmed with the pharmacy that they followed a 3-step verification process when filling the prescription. The pharmacy also clarified that the vial may not always appear full, as the space can vary depending on the quantity dispensed.
We understand that you still have 3 doses remaining. Please continue taking the medication as prescribed, and feel free to contact us as you near the end of your supply. We're here to assist you with the next steps.
If you have any further concerns, please don't hesitate to reach out. We're happy to help.Customer response
09/13/2024
I have reviewed the business response and accept this resolution.Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On August 28 I had a consultation and marked several times that I needed liquid form of the pill they have. I received a perscription for pill form and was told they would not be able to update it to liquid despite me mentioning several times in the visit that I needed liquid.Business response
09/05/2024
Hello,
Thank you for taking the time to provide feedback. We apologize for any mistake in the initial prescription formulation. We reached out via our messaging board to confirm that the issue has been corrected and fully resolved.
Thank you for your understanding.Customer response
09/06/2024
I have reviewed the business response and accept this resolution.Initial Complaint
08/21/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Did an online consultation on 08/19/2024. Said my prescription was sent in, called the store and they said there was no attending physicians signature on the prescription and something else. Called and emailed multiple times, they claimed they called pharmacy to fix issue but instead my prescription was cancelled so Id like a refund. How do you send in a prescription with no signatures? Then wont fix the issue.Customer response
08/22/2024
They refunded me and resolved the complaint.Initial Complaint
08/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
********* took my money and refused to fill prescriptions due to sexual orientation and will not refund meBusiness response
08/20/2024
Hello,
Thank you for taking the time to share your feedback. The patient was frustrated because we were unable to prescribe the requested medication. We explained that, as a general policy, we do not prescribe or refill injectable medications, except for insulin for diabetics and certain weight loss medications. As telemedicine providers, our services have limitations, and some medications require close monitoring. We also want to inform you that the refund request has already been processed.
Additionally, we want to emphasize that our company is committed to providing an inclusive and equitable environment for all patients. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law.
Please let us know if you have any further concerns.Customer response
08/20/2024
I have reviewed the business response and accept this resolution.Initial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I started a telehealth consultation on 8/12/24 and I cancelled the consultation before being completed and expected a full refund. Ive sent multiple messages asking for an update on my refund. They say ***** hrs. Today is 8/15/24 and I have not gotten my refund of $34.99.Business response
08/20/2024
Hello,
Thank you for taking the time to share your feedback. We apologize for the delay in processing your refund. Upon checking, your refund has already been processed.
Initial Complaint
08/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am trying to cancel the call on doc subscription and I contacted them multiple times with no success !!! I am going to have to file an attorney general complaint if they don't answer !Business response
08/20/2024
Hello,
Thank you for taking the time to share your feedback. Upon checking, your subscription has been cancelled as of 08/12/2024. This has also been communicated via messaging portal. Let us know if anything else is needed.
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