Business ProfileforBaxter Clewis Cybersecurity

Dear Better Business Bureau,I am writing to file a formal complaint against Baxter Clewis regarding a refund issue that has caused me significant frustration and inconvenience. On June 13, 2024, I paid $940 to a member of Baxter Clewis' team as a down payment for a program, which was supposed to cover the first installment of a loan they helped me apply for. Subsequently, I canceled the loan and received my money back from the loan company. However, when I contacted the loan company to inquire about the $940, they informed me that the payment had gone to Baxter Clewis.I then reached out to Baxter Clewis via email, and they assured me that I would receive a full refund within 7-10 business days. According to the contract I signed (attached for your reference), it explicitly states that I am entitled to a full refund for any and all money spent on the program. Despite this assurance, I have yet to receive the promised refund.I followed up with another email to Baxter Clewis to check on the status of my refund, and they promised a response within 48 hours. It has been well beyond this timeframe, and I have not received any communication or resolution from them.I am extremely frustrated by the lack of action and communication from Baxter Clewis. As stipulated in the contract, I requested the refund within the allowable period, signing the contract on June 13, 2024, and requesting the refund on June 14, 2024. It is within my rights to demand a full refund, and I expect Baxter Clewis to honor their contractual obligations.I demand immediate action to resolve this matter and to receive my $940 refund without any further delay. The handling of this situation has been unacceptable, and I urge the BBB to assist in ensuring that Baxter Clewis fulfills their legal and ethical responsibilities.Thank you for your attention to this urgent matter.Sincerely,Shedner Agenor