ComplaintsforFremont Transit Groups,Inc.
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Complaint Details
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Initial Complaint
07/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
They refused me services and told me they couldn't transport me to my medical appointment because they dont accept private pay people and told me I need to reach out to my healthcare provider. They only contract with state and local agencies including medical providers that's what I was told. Please BBB find out why they can't take payments from people.Business response
08/29/2022
Business Response /* (1000, 5, 2022/07/27) */ To Whom this may concern, On behalf of Fremont Transit Group ,Inc. We do not accept any private pay clients at this time due to conflict of current contracts with healthcare organization's and or local and federal health agencies, ****** was told by our Dispatch manager that we would not be able to accept any type of private clients right now, and suggested to her to call another NEMT provider or contact her local healthcare provider to schedule her a ride. as protocol the Dispatcher and the supervisor did follow company policy. the call recording was also pulled form ******'s call. Thank you, Toni S****** Director of operations. Consumer Response /* (2000, 7, 2022/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got a better understanding on who they serve, Thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.