ComplaintsforGPS Trucks LLC
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a 18 wheeler trailer truck from this company on 5/24/2022, at point of purchase they stated they would mail me the title. Since this purchase, it has been 11 weeks and still no title. The title should have come with purchase on 5/24/2022. Each time I have tried to reach out to them I get nothing but the run-a-round. not only is this frustrating, but it has also placed my financial earning on hold.Business response
11/07/2022
Business Response /* (1000, 9, 2022/09/14) */ Mr. **** did not purchase this truck. He leased it from us. Whenever someone leases or finances a vehicle of any kind, there is a lien placed on the title. If they lease the vehicle, they do not own the vehicle until and if they decide to purchase the vehicle. The title will not receive a title until they purchase the vehicle. If they finance the vehicle, they will not receive the title until they pay the lien off. We have registered the truck, and instructed Mr. **** as to how to get plates in Ohio, but he refuses to follow our instructions. We have also offered to purchase his vehicle back from him.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.