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Find a Location

Jay's Automotive has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jay's Automotive

      941 Lomaland Dr El Paso, TX 79907-2436

      BBB Accredited Business
    • Jay's Automotive

      7383 Alameda Ave El Paso, TX 79915-3624

      BBB Accredited Business

    Business ProfileforJay's Automotive

    Auto Repairs
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 4/1/2004

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Jay's Automotive was started in 1976 by Juan Jimenez Sr. Jay's Automotive was started in 1976 by Juan Jimenez Sr. Now run by Juan Jimenez Jr. & Michael Jimenez.

    Products & Services

    At Jay's Automotive we are your one stop shop for preventive maintenance, check engine light problems, brakes, oil changes, diagnostics, and any other mechanical problems your vehicle may have. At Jay's Automotive we are your one stop shop for preventive maintenance, check engine light problems, brakes, oil changes, diagnostics, and any other mechanical problems your vehicle may have.

    Business Details

    This is a multi-location business.

    Find a Location

    Jay's Automotive has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jay's Automotive

        941 Lomaland Dr El Paso, TX 79907-2436

        BBB Accredited Business
      • Jay's Automotive

        7383 Alameda Ave El Paso, TX 79915-3624

        BBB Accredited Business
      Location of This Business
      941 Lomaland Dr, El Paso, TX 79907-2436
      BBB File Opened:
      5/26/1994
      Years in Business:
      40
      Business Started:
      1/1/1984
      Business Started Locally:
      1/1/1984
      Accredited Since:
      4/1/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of REGISTERED for this business, issued by Texas Department of Public Safety

      These agencies may include:

      Texas Department of Public Safety

      404 West 13th Street

      Austin TX 78701

      (915) 849-4100

      https://www.dps.texas.gov/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Jay's Automotive II
      • Jimenez Enterprises Inc.
      Hours of Operation

      Primary

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Miriam Jimenez, Owner
      • Johnny Jimenez, Owner
      • Juan Jose Jimenez Jr., Owner
      Contact Information

      Principal

      • Miriam Jimenez, Owner

      Customer Contact

      • Miriam Jimenez, Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Choosing a mechanic for auto repair and service

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joseph S

      1 star

      07/01/2022

      **** ***** ** ********* I took my car there and they replaced the transmission. That was ok, I guess. They fixed the air conditioning system then it started overheating. I have the upper half of the engine rebuilt, and it has a new radiator. When I start the car and go on my way home the speedometer is no longer working. Then when taking it home the tranny starts slipping a little on the way home as the car is overheating and dies one time. I get the car started, without the ac on, and go home. I tell them my speedometer is not working now after the work they did. They told me to bring it in and they will see what is wrong. I brought it in and left it so they can fix it because it must have been damaged when they were working on the car. The mechanic told his supervisor that it was not working when I brought the car in the 1st time *** **** ** * *** ***. They were trying to charge me $195.19 to fix it. I told them no way. I don't mind paying for the part but there is no way I will pay for labor also on something that they did. They said they would fix it for free. I told them no way I will pay for the part. They said OK. I picked up the car paid for the part and the speedometer stopped working about a mile down the road. DO NOT TRUST THIS PLACE. ** **** ****** ** ** ** ** ****** ****** ** *** ********* **** *** ****** ** *** ******** I will never go back to this place ever, ever, ever again ******* **** ***** **** ************* ****** **** *** ** *** **** ***** *** ** ***. **** **** ******* * ** ***** ******* **** * ** ****** ** *****

      Jay's Automotive Response

      07/06/2022

      Thank you for taking the time to write your review. Unfortunately or conveniently you left out numerous key facts. The first one is that the transmission we installed was used and YOU provided it. Second fact omitted is that you brought the car in and air conditioning was not working. You requested that we replace the compressor, but my technician noticed that your compressor was good. The problem was the wiring and we repaired and billed you for that. The fact that it overheated after we fixed the wiring has nothing to do with what we repaired. That is a separate issue. If there is a cooling system problem, the use of the air conditioner will aggravate it and cause overheating. You had already had overheating issues with your vehicle which is why you had the upper half of the engine replaced by someone else....not us. Your transmission started to slip? Well, again you provided it and all we did was install it per YOUR request. You say your speedometer was working and we disagreed, but we chose to replace the cable at no labor cost to you. Yes, you paid $21 dollars for the cable and it is your choice not to bring it back so we can inspect it. And honestly, I prefer you don't come back. Please contact me and I will gladly refund your $21 dollars. Best of luck finding another shop who will meet your expectations. ** *** *** **** **** *** *** ***** *** ********** ******* ** ** **** ********* ** ** ********* **** *** ***** *** ** **** **** ***** * ********* **** *** ***** ******** **** **** ****** ***** ***** ****** *** ****** ****** ** **** ** *****

      Local BBB

      BBB El Paso

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