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Complaint Details
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Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This business handles insurances. For the past 12 months they have required in person or mail in payment and there is never anyone here. Customers have cracked the door in frustration. I called a sister site and was told they were at the bank but theyve been gone through the 5 business hrs they are open in a day. This is messing with peoples money and insurance, Im almost sure this isnt an actual business and some sort of scam. I cant find any information on a parent company or ceo to try and directly communicate to.Business response
08/24/2023
08/24/2023 HELLO I HAVE SPOKEN WITH **************** REGARDING THIS ISSUE I DID UNDERSTAND HIS FRUSTRATION AND WE BOTH CAME TO AN UNDERSTAING. I DID APOLIOGIZE FOR THE INCOVENCIENCE. PLEASE LET ME KNOW IF THERE IA ANYTHING I HAVE TO DO ON MY PART SINCE THIS IS THE FIRST TIME I HAVE GOTTEN AN EMAIL LIKE THIS.
THANK YOU
*************************************
AGENT
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.