ComplaintsforA1A Moving

• Initial Complaint

  11/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We hired movers to move household items from storage and from our home to our other home. They dropped stuff, dragged stuff, broke stuff, got into our refrigerator and stole drinks. They stopped to eat when we were following them from storage to our new location and didn't tell us they were going to eat. We had to just wait while they got food and they were on the clock and did not deduct time. They dropped our dining table and cracked the top and a piece is missing. It has red dirt on that spot and the only red dirt around is for the new pad that was brought in for our new moboile home. They dropped items out of boxes they were moving and we found them on the ground outside our home by the door they used. They dropped our deep freezer carrying it from the other house and it has brown dirt on it which is the dirt we have in that yard due to construction on the old home. They made a dent in it. They had dirt on about 1/4 of the items they moved showing they were dragged and dropped. They dragged a dresser side ways that had wheels on it and broke the wheel off. My granddaughter had a large jewelry box that they didn't shrink wrap like they said they would and it came open and jewelry was lost and missing. The cost of this is not replaceable as most was not that expensive, but was sentimental and sadly can't be replace. I talked to the owner and he said he is not responsible for items from storage since they didn't place them there however there was no red dirt any place that I moved from or at storage, only the dirt purchased by the company to build the state regulated pad for the new mobile home. I've moved with many movers, city to city and state to state and have never had an experience like this. Someone told me to look at their online reviews and many talked about dragging things and not handling items with care.

  Customer response

  11/22/2023

  The complaint said we are unable to edit or change our complaint. However we discovered that items were stolen from our home and from our boxes. 

  We probably need to file a police report in addition to the BBB report. I think it's important to know that this business is very dangerous to the community since they have not only damaged items but have stolen from us. thank you

  Customer response

  11/22/2023

  The complaint said we are unable to edit or change our complaint. However we discovered that items were stolen from our home and from our boxes. 

  We probably need to file a police report in addition to the BBB report. I think it's important to know that this business is very dangerous to the community since they have not only damaged items but have stolen from us. thank you

  Business response

  12/06/2023

  A1A Moving strives to provide the absolute best service possible. Our over 600 5 star ****** reviews reflect that.

  This particular customer had our ************ items across a dirt pasture. Given the nature of the job it would be highly likely there would be difficulties. Customers complaints are extreme and in some are simply fabrications. However, customer was treated the same as all customers with complaints. We sent email advising of all the steps necessary to complete claim. Our claim process is in direct compliance with TX DOT.  Any allegations of theft we advised customer to contact local authorities who were properly trained in investigating and also had the means to complete thorough investigation. Customer to date has not followed any of the requests.  Customer also has been advised that sending numerous harassing texts through the night and following days does not comply with proper procedure for claim. At this time claim is and will remain denied.

  Customer response

  12/07/2023

  I am rejecting this response because:  We texted the owners via their preferred method of communication regarding the damages and theft along the day and evening as we found as we accessed everything that was easily seen. Our communication was not out of the norm for communication by any means. We were called by **** the morning of the move and told he would be our lead. He never showed up. The movers that did show up would only give us their initials and not their full names. We were told by the owner that **** in fact did not come to our move as we were told he would. The owner did not give us the names of the people he sent. We need to know if these people have good backgrounds checks and are bonded. The owners did not care nor apologize when told what their movers had done. We will file a police report after we know our total losses and damages as we unpack and get settled in. If legal counsel and/or the police tell us to file a complaint via A1A then we will. I have easily located and attached screen shots of many bad reviews where customers got the same poor treatment of their items during their move with A1A. It is my hope that even if we do not recover our losses that this company will be in the BBB with remarks that *** help other's in the future avoid the treatment we and many other's have received by hiring A1A out of *****. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩