ComplaintsforJC's Shredding, Trees, & More
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Complaint Details
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Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called *********************** and his company JC Trees, LLC to trim our big trees on our 5 acre lot in *********** ***** on 6-2-2023. I spoke to ****** and explained to him the property line layout, I even sent him several text messages with the photo layout of the property lines. On 6-1-2023, I have in text ****** said he walked the property, under the property line payout and provided me a quote of $3900.00 to trim all the trees on the 5 acre lot. On 6-2-2023, he told me they finished the job, he sent a few photos of some trimmed trees and his crew finished the 5 acres of tree trimming. I asked him via phone and via text if they followed the property lines and trimmed all the trees past the 2nd gate and going to the creek and he stated yes. When I arrived on 6-4-2023 to inspect the work, I noticed they only did a fraction of the trees and did not trim any trees past the 2nd gate or any trees going to the creek. I called him several times, texted him several time with no response. I had to write an email to him, which he responded and stated, he would give me a different quote to cut down the remaining trees because there was some miscommunication on his side. I told ******, that is not what we agreed on, you walked the property, you received the property lines layout via text and email and you sent me a quote for that work but didn't finish. I asked him to go back and finish and he refused. I have all this info via text so there is no way he can deny of any of this.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.