ComplaintsforFreedom Restoration
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Rhett M***** contracted to correct a number of items after a hail storm. He was to put on a new roof, new guttering, stain shutters and fence, fix the area where the hail had damaged the hardy plank and put on a new chimney cap. claim number ************. he was (aid in full prior tp the work being done at $18,648.82. He did put on a new roof, but had to be called and text messaged 6 times to get the guttering replaced. During the replacement of the roof, his team busted 3 sprinkler heads, damaged landscaping and left garbage in our yard. I have attempted to contact time over 10 times as he has not (1) replaced the chimney cap, (2) repaired the sprinkler heads. I had previously agreed that he would not have to stain the fence or shutters so I am not asking him to do so even though he was paid for this activity. The one time I was able to get in touch with him via Text he wanted additional money. I send him the documentation indicating that he was paid in full and he needed to complete the work. To which he would not reply to further correspondence. I feel like the public should know and be make aware of this poor work ethic and extremely poor customer service. I would never use his service again as I feel like his behavior was threatening, demeaning, and of the poorest quality.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.