ComplaintsforAce Air Conditioning of Texas
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
AIR COND ITING SERVICE CAME TO HOUSE MISDIAGNONOSED THE PROBLEM CHARGED $295 FOR FRON + $75 DOLLARS SERVICE THE AIR DID NOT WORK .CALLED BACK SENT ANOTHER SERVICE PERSON WHO SAID NEED A NEW COIL! ASKED FOR REFUND DENIED OFERED TOGIVE CASH DISCOUNT ON NEW UNIT. NOT ABLE TO AFFORD THIS. I AM A SENIOR CITIZEN ON A SMALL FIXED INCOME HAVE NOT HAD AIR SINCE SEPTEMBER 6 2022 BEEN VERY HOT HERE CAN YOU PLEASE HELP THANK YOU *** ******Business response
12/05/2022
Business Response /* (1000, 6, 2022/10/04) */ We are sorry for your inconvenience. On Aug 15,'22, the evaporator coil itself was not leaking. Our technician diagnosed that the valve stem and cap were loose and leaking. He tightened both the valve stem and cap before adding Freon that the customer approved. Our company has to follow specific directions for diagnosis per our agreement with the customer's home warranty company, American Home Shield.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.