ComplaintsforApollo Storage and Offices
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello Better Business Bureau my Name is *************************** And im writing you all to file a complaint on Apollo Storage and Offices . They do really Bad Business . I have rented a Storage Room from them Since November 2019 and I had no problems until November 2023. My Storage Room was broken into twice in November 2023. My first problem was that they changed the Gate Code without emailing me or calling me to let me know of the change. And When I kept calling and they finally gave me the new gate Code , and I went to get some things our of my Storage it had been broken into . I called the Manager and she kept saying she was Sorry but that didn't help the fact that someone broke into my Storage and other Tenants Storage Rooms also. So I said I will give them another chance and I went back about a week and a half later and they broke into my Storage Room Again. This time they throwed all my things over the floor. And as I looked around they broke into the other Tenants Storage Rooms Again. I called the Manager again and she said she was Sorry Again!!!!! I'm way past furious by now. So I asked her did the cameras see the thieves and she said the cameras doesn't work and that they are Dummy cameras. I told her I would be moving out before December 4 2023 that's when the monthly payment was Due. I moved out of Storage unit at Apollo Storage and Offices on Saturday December 2 2023. This Place should not be in Business st all and I want future customers to know not to rent a room With Apollo Storage and Offices. They do BAD BUSINESS!!!!! . Thanks Better Business Bureau and you all have a Happy New Year. And I also have pictures of the broken locks on the floor. She said nothing about replacing my things that was stolen . My Precious Valuables are gone Forever.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.