Business ProfileforGeorgetown Fireplace & Patio

I can't leave less than a one star rating or I would! Worst place ever! Don't do business here. We are all about spending money local but I'd rather take my chances through anything else than this store. Bought an insert at the end of November for almost $3000. I knew exactly what I needed and we've lived in the same house for 5 years, so I know I need a propane fireplace. Talked to the lady ***** who was nice enough. She explained because of the size of my fireplace and it being propane it would be more money. Ok, it is what it is. We tell her we will be out of town between a certain amount of days around Christmas and she said someone would be in contact. After January started still no call on someone coming out to do the install. I call and tell them so they schedule someone to come out. Someone comes out to install it and he says it's a natural gas insert and that we needed to pay an additional $900 for the fireplace. Super frustrated, I tell my husband and said we paid nearly $3000 so he asked if the manager would be willing to settle since it was their mess up. Nope not a ***** less to install it. We decide not to get it bc then it would've been $4000. I look it up online and it's significantly cheaper than our receipt. Here it is 2/27/24 and I've been calling for a refund. Every time they promise to call back-- they have not returned a phone call. I've asked to speak with a supervisor or owner because I want to know where the incompetence is coming from-- if it's trickling down from management or if it's an issue between the sales people. The lady asked me today if I wanted a refund or to talk to a manager because he's busy in a meeting all day. . I said no I want both because he needs to know how this store is being ran. If I ran my business like they do, we wouldn't have one! You can't take people's money for a product you tried to upsell them on and then not refund it when they don't play your sales game. Stay far away from this place!