ComplaintsforBella Rosa Consignment Gallery

• Initial Complaint

  08/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had a contract with them that was for 50% of whatever the items I had were sold for. The items sold well and both parties were happy. For the last check, I called them and gave them an alternate address which they chose not to send it to. The original check got lost because of their error and they refused to issue a new one without ME paying the Stop Check fee. When I finally receieved my check, it was by Certified Mail for $47 less than it was supposed to, she took out the Stop Check Fees and the Certified Mail fees without my permission. It was not my mistake, I gave them all the information they needed. They refused to admit the error and sent me $47 less than what I was owed. I would like some help in retrieving the rest of my money.

  Business response

  09/12/2023

  Please understand that I have faxed my response to BBB as of 9/8/23 @9:14am.  I do not take this complaint lightly (or any other complaint)  I have tried to call ********************* listed on my original letter multi times and left messages to no avail.  I honestly wish you could help me resolve this issue as this complainant has called my store up to 40 times in one day and is verbally abusive and threatening to me and my employees.  He knows he is in the wrong but relentless in his demands.  Please know we have asked him to not call the store anymore.  To put anything in writing.  Honestly we have never had anything remotely this hostile coming from a customer and we have been in business for 18 years.  His contract with Bella Rosa Consignment Gallery expired November 6, 2022 and he has been paid for his items and checks were sent in a timely manner every time he has requested.  We have very detailed documentation of all monies sent to him.  Please feel free to call or email with any further questions.     

  Customer response

  09/14/2023

  Complaint: 20526572
  
  I am rejecting this response because:

  
  
  
  Fact is that I advised the company that I needed the check mailed to a different address, for whatever reason they chose to mail it to an address that was no longer valid. I explained that the check at this point was lost, and that they needed to issue me a new check. *********************** refused. She forced me to first wait a full month, and then charged me illegally $47 that I did not owe. Also, during my research of Bella ****, I found that she has cheated numerous customers before. Selling herself items for low prices, "losing items". I asked for an itemized list of what she has sold and how much they sold for, and she lied again by telling me an itemized list was sent to me. I never received any itemized list. I only received checks with no information as to what items were sold or for how much.
  
  I now believe that the items I sold were worth alot more than she paid me for them.
  
  I want an itemized list of every item sold, and how much they were sold for.
  
  I want my $47 that she deducted without my permission.
  
  I will be contacting a Class Action Law Firm as I feel there are MANY people who can benefit from legal action against *********************** and Bella **** Consignment.
  
  That's my rebuttal.
  
  ***********************

  
  
  Regards,
  
  ***********************

  Business response

  09/14/2023

  Please see the attached response. Thank you 

  Customer response

  09/14/2023

  Complaint: 20526572
  
  I am rejecting this response because:

  The fact of the matter is, someone is lying.   There is no way I called them and asked for my check without telling them that I moved.   The first time I called them, at the end of July (7/27/23 I believe) I spent several minutes on the phone making sure they were aware of the fact that A) The address changed B) What the new address was and C) that the old address was a house that was sold over a month ago.   I explained that to the person and they assured me that they would get the check out to me, to the new address.   I don't know who answered the phone (it wasn't the usual person who answers and who insulted me because I was upset they lost my check) and would not take responsibility for their error.  

  Not only did she charge me illegally for the stop payment fee.   But she made up an excuse to charge me EVEN MORE money, to *****************.   For TWO reasons, A) she wanted to charge me more money because she was getting revenge that I got upset with her refusal to admit a mistake.  B) She knows Certified Letters take **** Business Days to get to the recepient.   She knew this would delay me getting my money as long as she could.

  This was REVENGE.   I dared question her.   She is purposely trying to harm me.   Nothing I have written in ANY review is untrue.   This is NOT slander, its informing the public of a thief and a liar and warning them not to do business with her.

  I intend on taking action by contacing Class Action Lawyers in ***** to see about doing a Class Action lawsuit against ********************** and Bella **** Consignment on behalf of all the people she lied and cheated to get the proper justicewe deserve.  I really wonder how much money she has cheated people out of over the years.

  They still have not responded with the itemized list of what was sold that I asked for.

  Or for the $47 (not $41) that she deducted illegally from the money she owes me.

  Her employee made a simple mistake and did not deliver the proper message.   The problem is that no one will admit to it, and ****** refuses to pay the fees that she would have charged that employee.   She is just being cheap and greedy.

  Someone made a mistake and they are lying about it.  All she had to do was drop a check in the mail the day I called back and found they had mailed it to the wrong address.   She made ALOT of money off of me.  Bella **** charges 50% that is MORE than necessary for her to cover ALL the costs of doing business.   It's a solid 10-20% higher than every other place in the industry.   She is just being greedy making me pay these charges.   She really just needs to own up to her mistake, send me what I am asking for and the money she owes me.   

  I need an itemized list of what was sold and the money she owes me.  

  Regards,
  

  
  ***********************

  Customer response

  09/14/2023

  Complaint: 20526572
  
  I am rejecting this response because:

  The fact of the matter is, someone is lying.   There is no way I called them and asked for my check without telling them that I moved.   The first time I called them, at the end of July (7/27/23 I believe) I spent several minutes on the phone making sure they were aware of the fact that A) The address changed B) What the new address was and C) that the old address was a house that was sold over a month ago.   I explained that to the person and they assured me that they would get the check out to me, to the new address.   I don't know who answered the phone (it wasn't the usual person who answers and who insulted me because I was upset they lost my check) and would not take responsibility for their error.  

  Not only did she charge me illegally for the stop payment fee.   But she made up an excuse to charge me EVEN MORE money, to *****************.   For TWO reasons, A) she wanted to charge me more money because she was getting revenge that I got upset with her refusal to admit a mistake.  B) She knows Certified Letters take **** Business Days to get to the recepient.   She knew this would delay me getting my money as long as she could.

  This was REVENGE.   I dared question her.   She is purposely trying to harm me.   Nothing I have written in ANY review is untrue.   This is NOT slander, its informing the public of a thief and a liar and warning them not to do business with her.

  I intend on taking action by contacing Class Action Lawyers in ***** to see about doing a Class Action lawsuit against ********************** and Bella **** Consignment on behalf of all the people she lied and cheated to get the proper justicewe deserve.  I really wonder how much money she has cheated people out of over the years.

  They still have not responded with the itemized list of what was sold that I asked for.

  Or for the $47 (not $41) that she deducted illegally from the money she owes me.

  Her employee made a simple mistake and did not deliver the proper message.   The problem is that no one will admit to it, and ****** refuses to pay the fees that she would have charged that employee.   She is just being cheap and greedy.

  Someone made a mistake and they are lying about it.  All she had to do was drop a check in the mail the day I called back and found they had mailed it to the wrong address.   She made ALOT of money off of me.  Bella **** charges 50% that is MORE than necessary for her to cover ALL the costs of doing business.   It's a solid 10-20% higher than every other place in the industry.   She is just being greedy making me pay these charges.   She really just needs to own up to her mistake, send me what I am asking for and the money she owes me.   

  I need an itemized list of what was sold and the money she owes me.  

  
  
  Regards,
  
  ***********************

  Business response

  09/22/2023

  Please see attached. Thank you. 

  Customer response

  09/22/2023

  Complaint: 20526572
  
  I am rejecting this response because:

  She is lying,   I put in the address change with her employee.  ********************** is a thief and a liar. 

  This is going to go back and forth.   She stole money from me, I did not agree to ANY charges.   I made it VERY clear that she was not to take any additional charges out.

  Her reasoning for waiting until the check was returned, was plain stupidity.  There is no other way to put it.  Burchfeld obviously doesn't understand the way the world works or she would have put a stop on the check without question.

  She LOST the check.  I gave her employee the new address and she chose to send it to a house that was sold a month before.   There was no one to receive it that I know.   Even the US *********** says mailing checks is the worst way to transfer funds due to mail fraud and check theft.

  So, the idea to "wait until the check came back" was just stupid.  She was waiting for the money to get stolen so she would have an excuse to send me nothing.

  The delay and deduction of funds was CRIMINAL.  It was done out of spite and revenge.   She and her staff were condescending, insulting when I spoke with them.  Any repeat attempts to get satisfaction from these thieves was justified and in response to them being nasty.  I made her $2000 for doing NO WORK AT ALL.   These things sold themselves.   That is assuming she sold them at good value.  Due to the reviews on Yelp and ******* I have to assume that my items were worth probably two or three times more then she "sold" them for, and she owes me more like $3000.   We already know she was accused of defrauding people before this.I don't think someone greedy enough to do this after taking FIFTY PERCENT of the value of my items is ever going to understand that she is wrong.

  This is simple greed and avarice.   ********************** is a liar and a thief.  I am already drafting up an email which I am going to send to every single Class Action Lawyer in the **************.

  The only way I will be satisfied is, first she needs to pay me the money she owes me, and then provide me a detailed list of every item of mine sold by them, a description of what the items were, who bought them (I want to know if the sales were outside the store) and how much each item was sold for.  She won't give me the information because she sold some of the pieces to herself and other employees at a major discount, probably to resell elsewhere.  ********* has a good racket going, she must make a small fortune for herself.   

  The money owed and an itemized list, or I email a class action lawyer.

  Regards,
  

  
  ***********************

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