ComplaintsforBig Power Water Co.
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Complaint Details
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Initial Complaint
05/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a whole home water filtration system a year ago from them. We included a kitchen R/O system which was installed under the kitchen sink by them. This system has filters to further filter water for drinking. We need to replace these 2 filters. We have left messages for over a week on their voice mail. They don't return calls. I called 3x today, spoke to a woman named ****. She doesn't have any answers how we can get these filters ordered or speak to someone that can help us. The filters are not available on their website. We were told on the day of purchase that we would be able to purchase these filters from them when it is time for replacement by the salesman, ******. We paid $3000.00 for this system and are not able to use it as was described to us by ******. We want to buy filters for our R/O system, this is our drinking water. Please help.Business response
05/02/2023
We sent an invoice (attached) to ************ once the payment is received our warehouse will ship her order immediately.
We are always contacting our customers when they are due for service as we did with her, please let us know if we can help you further!
**************************;
Customer service Manager
Business response
05/02/2023
We sent an invoice (attached) to ************ once the payment is received our warehouse will ship her order immediately.
We are always contacting our customers when they are due for service as we did with her, please let us know if we can help you further!
**************************;
Customer service Manager
Customer response
05/02/2023
I am rejecting this response because: I have not received any invoice and I have not received any communication from them about service. My email address is ******************** my phone number is ************. My mailing address is ***************** ********************************************* Any communication would be acceptable.Business response
05/05/2023
This is the email it was sent to :
*****************
The same email address it was given to us when she bought the system.
We'll resend the invoice to the new email address
Business response
05/06/2023
The invoice was sent to the email provided to us at the time of the purchase *****************Customer response
05/06/2023
I have reviewed the business response and accept this resolution. They have updated my personal information. I received an invoice. I paid the invoice & will await receipt of the cartridges. Thank you.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.