ComplaintsforDOT Compliance Group, LLC

• Initial Complaint

  10/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Third party claiming to be a US Government official. Sending fake emails for companies to pay to be DOT complaint. When already compliant. Claiming I have an outdated DOT number when my registration is good till May of 2025.

  

  Business response

  10/03/2024

  Thank you for bringing this to our attention George. Your feedback is important to us as we continuously strive to improve our customer service. To clarify, we are a certified third-party administrator/consortium and are not affiliated with the U.S. Department of Transportation or any other government agency, nor do we claim to be. We understand your concerns, and we want to emphasize that we take allegations of fraud very seriously. As you can see in the picture you provided of the email there are 3 spots, we emphasize this. Please see the file attached and highlighted sections for reference. Also, I have provided a screenshot of the FMCSA Safer website showing that it does show your DOT numbers VMT as outdated. According to the FMCSA schedule you are due June of every odd year for your regular update, I have included a screenshot of their website with the schedule for reference as well. That schedule though does not take factors like your VMT being outdated into account though. Your VMT being outdated is something that affects your CSA score and can cause insurance rates to be higher. This is why we offer a service to help people with it but do not claim to be affiliated with any government agency. I have unsubscribed you from our list. If there is anything else we can do for you, please don’t hesitate to let us know.

  Customer response

  10/03/2024

  Complaint: 22367758
  
  I am rejecting this response because: they prey on small businesses. Disgusting company
  
  Regards,
  
  George Bell

• Initial Complaint

  08/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Three times this company has withdrawn $199 from my checking account that they say I authorized. I did not authorize the withdrawals and they cannot produce a signed contract. The company said they filed DOT forms for me and I have filed my own reports. I would like the $199 times 3 refunded back to me. *********************, my bookkeeper, called the company to ask for a refund and they refused - said their company policy is to only go back 30 days. I feel the company owed me $597 for illegal money withdrawn from my account.

  

  Business response

  08/14/2024

  Hi ******,
  Thank you for bringing this to our attention. Your feedback is important to us as we continuously strive to improve our customer service.
  After reviewing your account, I see that you were auto-renewed three times at $199 each. While there is no signed contract for the auto-renewal program, we do send an email with each order that states, Please note that the MCS-150 form needs to be filed biennially, and we will auto-renew your service whenever you are due based on *****'s biennial schedule. We will notify you via email, SMS, and letter to inform you of the upcoming renewals. I have attached that email and highlighted the relevant section for your reference.
  We do inform customers of the auto-renewal and send reminder emails three days before the charge is processed, giving you the option to cancel. Additionally, our cancellation policy, which is also included in the email, states, If we dont receive any response after filing the final/corrected Biennial/MCS-150 form for more than 6 months, the system will cancel the order automatically as an unresponsive order, and DOT Compliance Group will not be obliged to refund money for any unresponsive orders. I have attached and highlighted that portion for you as well.
  Since all of your previous orders are older than six months, we are unable to issue a refund for them. However, I have gone ahead and closed your account, so you will no longer be auto-renewed or receive any further services from us.
  I also want to inform you that, although you filed your own form on 8/12/24, the ***** database shows that your carriers VMT (Vehicle Miles Traveled) is outdated. This is because when you filed the form, you reported your mileage for the year 2021 instead of 2024. I have attached a screenshot of this for your reference.
  Additionally, since your DOT number ends in 30, you will need to file again in October of next year to stay in compliance. The 0 indicates October, and the 3 (being an odd number) means you must file every odd-numbered year.
  I hope this clears up any confusion or questions. Please feel free to email us at ***************************************** if there is anything else we can assist you with.

  Customer response

  08/15/2024

  Complaint: 22129223
  
  I am rejecting this response because:
  I never signed or authorized this company to act on my behalf.  This is fraud and I was not aware of what they were doing.  I DID NOT AUTHORIZE THEM TO DO ANYTHING FOR ME NOR TO WITHDRAW FROM MY CHECKING ACCOUNT.  I will follow up with the NYS Attorney General.  I am only asking for my money back - I could sue for the unauthorized transactions.  
  Regards,
  
  *********************************

  

  Business response

  08/22/2024

  Hello ******, after further review of your account we have decided to refund you for the $597. I have attached a file showing that we have mailed a check to you for the amount stated above. Please email us at ***************************************** if there is anything else we can assist you with.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Invoice#******* 06/04/2024 Tuesday My credit card was charged for ****** for Form MCS-150 application and Drug/Supervisor training Password and username never worked, and no one ever returned my calls or emails. I now have called multiple times and asked for a refund, and they will not refund my card. In fact, i was hung up on. when you call it states press 6 for refunds and then they tell you they are not the refund department and then transfer you to a voicemail. If you do get a "live" person, they all say the same thing that they cannot help you. Please refund my card!

  

  Business response

  07/03/2024

  Thank you for taking the time to leave a review. We understand the need for quality customer service, and we apologize for any confusion or concerns that have gone unanswered. I looked at your account and saw that you called in on 6/28/24 and spoke with a representative about having both orders canceled and refunded. The representative did request that the orders be refunded, which both were canceled and refunded on 7/1/24. I have attached the refund invoices below so you can see this. It does take 5-7 business days for to be put back into your account. We value each and every one of our customers. I hope this clears up any confusion or questions.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Our company has continued to receive emails and letters via ***** DOT Compliance Group has also tried to charge my credit card. This was AFTER I spoke with someone on the phone AND emailed regarding the service no longer being needed. Our company no longer needs this 3rd party service and I was told we were no longer going to be contacted or charged. A year later, they attempted to charge my credit card AGAIN.

  

  Business response

  04/29/2024

  Hi *******, thank you for bringing this to our attention. Your feedback is important to us as we continuously strive to improve our customer service. After looking into this for you I do not see any recent attempts to charge your card or contact you. I only see where we closed your account and removed you from our list in 2022. I have put more notes though on your account that you are not to be contacted and made sure your account cannot be renewed or charged. There are companies out there that mimic our brand and name, so you might just make sure it is DOT Compliance Group that is sending you stuff. Please email us at ***************************************** if there is anything else we can do for you.
  
  

  Customer response

  04/30/2024

  Complaint: 21576183
  
  I am rejecting this response because:
  

  Are the two emails attached not from your company? Someone already responded from the same email address from 2-3 years ago. 

  *************************

  

  Business response

  05/10/2024

  Hello,

  So, after looking at the emails and invoice you sent, I see that they are from us. So, I contacted the manager over our ******************** She has assured me that your account is completely closed out and you will not receive anything from us nor will it ever be tried for auto renew again. We have made sure there is no way your account can ever be reopened again.  We truly apologize for any inconvenience and hopes this resolves the matter. 

  Customer response

  05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If we receive another email, I will report it back to the BBB. 
  
  *************************

• Initial Complaint

  03/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The complaint has to do with a paid transaction I have paid a DOT compliance group (***************** Agent ID# ******* to create a DOT & MC number that can be used to operate a commercial vehicle. I have sent multiple emails & have made multiple calls to **** in efforts to address ongoing concerns of what documents are needed to proceed, however **** has not been forthcoming with this information, instead she hangs up the call we are on.

  

  Business response

  03/14/2024

  Hi *********, thank you for bringing this to our attention. Your feedback is important to us as we continuously strive to improve our customer service. I'm looking further into this for you. We value each and every one of our customers and hope we can restore a positive experience with DOT Compliance Group!

  Customer response

  03/17/2024

  Complaint: 21428736
  
  I am rejecting this response because: No one has reached out to me to discuss how we are going to resolve this issue(s). I would like a single contact phone number where I can reach a live person at DOT compliance group so we can continue moving the process forward or arrange for a refund.   
  
  Regards,
  
  *********************************

  

  Business response

  03/21/2024

  Hello,

  I was able to look into this further and saw that **** let you know earlier this month that we still needed the articles on incorporated. Also, after your complaint was filed, I had ****** our manager call you. I have attached her call log to this so you can see where she spoke to you on the 15th. Also, I attached the notes we have from our specialist ******* that has been speaking with you off and on today. So, we are proceeding forward and trying to get this accomplished for you. There has been contact and we are steadily working on this as it does seem from what ******* said there is some back and forth between you and another woman who is supposed to pay for the MC# but, she doesn't want the MC#. Once this is straightened out we can continue and get what is needed done. I hope this makes things right. 

• Initial Complaint

  02/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We have been received 2 to 3 phone calls a day, and were sent 2 letters. They demanded payment to updated our *** number with FMCSA. When paid, nothing was ever updated, and we called requesting a refund. We were promised a refund of $500 by one agent, then we were given an 800 number for the remainder. We were hung up on by ******** and told we had reached a company called the ************ Group (too similar). When we asked for their number to call back if we did not receive the refund, they gave us the same number for DOT Compliance Group.

  

  Business response

  02/23/2024

  Thank you, ******, for your feedback. I have looked into this and see you had an order for a Biennial Update for $199. You spoke with ******** yesterday about a refund, so your order was canceled and the $199 was requested to be refunded to your account yesterday. I have attached the refund invoice showing this. The refund process does take 7-10 business days for it to be put back into your account. As for the rest of the disputed amount you might try calling the other company you mentioned, ************ Group. We are not the same company and are not affiliated with them. You may have an order with them for the remaining amount as we only show the one order for $199 in our system. If there is anything further that we can do to address your concerns, please email us at *****************************************.

   

  Customer response

  02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  *** started my first business last year and every year you have to be in compliance to obtain federal and government regulations to operate ***** ..I kept receiving a letter from this DOT company as I was thinking it was related to the ***** federal company they new all of my information pertaining to my business meaning they knew when it was time for me to renew I reached out and spoke with a lady name ****** she told me in order for me to become back reinstated that I had to pay $400 and she would provide the necessary steps to reinstate my business back up to date which the process she stated is how the process goes but its free when you go to the official government site ***** .. I began to mention to ****** that I didnt need my mc number anymore just the ***** number she then told me the price was 398 once I paid the money and she told me I will be reinstated within **** business days I began to think back on all the steps I took last year when I started the business and Ive never felt with this company so I called ****** back and once I mentioned to her that there is no charge of $400 to be reinstated with ***** she became nervous and tried tell me I spoke with another ****** in the company when I been talking to her and only her to resolve which I thought need to be resolved.. then I ended that call with her on the number she gave me ********** she told me that was her personal line .. I then called the company number listed on the form sent a man answered ask me for my ***** number I gave it to him he pulled up all my information and told me I was working with ****** and that everything should be finalized with in 5-7 business days I tried calling ****** back she sent me to voicemail and later sent a text saying she was in a conference call she would call me back she asked was it something she could help me with in the meantime I told her no I can wait until she call me back she never called me back this company is charging people $398 for a free renewal they are not any agency of the Government

  

  Business response

  01/17/2024

  Thank you for bringing this to our attention, ******. We want to let you know that DOT Compliance Group provides compliance services required by the **************************************** However, we are not affiliated with the *********************************, the ******************************************** or any other ***************** nor do we claim to be. However, we are a certified third-party administrator/consortium. The fee that you paid is for our services to file for you. We have sent in a request today for $199 for the Biennial Update to be refunded to you since FMCSA has not yet processed your MCS-150 form. Please look for an email from us so that you can click on the link attached to complete the refund process. As for the payment for the *** order, we are unable to refund this due to services already being rendered. I have attached a file showing your *** was filed on 1/9/24. If there is anything further that we can do to address your concerns, please let us know.

  Customer response

  01/18/2024

  Complaint: 21118780
  
  I am rejecting this response because:
  
  Regards,
  I paid $398 for a service I didnt receive as stated so the company gets to keep $198 of the money. They didnt ask me for all proper documentation for the ***** requirements 
  To submit for my registration to be renewed so I wasnt going to get my Mc150 renewal anyway I submitted all documents myself for free Ny-*********************

  

  Business response

  01/19/2024

  Hello, ******, I see that you received the email with the link to submit your refund request. Thank you for doing so. We have already initiated the refund for the ****150 form filing. You should see the refund back in your account within **** business days. Although we already filled out the form and submitted it to the ***** on your behalf, we were able to issue the refund since the ***** had not completed the processing on their end yet.
  As for the *** filing, because we have already rendered this service and paid the *** fee to the *****, we cannot provide a refund. I have again attached for your records documentation showing your *** was updated on January 9th, 2024.
  We do appreciate your feedback and value each of our customers and do hope that the refund for the ****150 form filing and us doing our part in updating your *** for you will help make things right. 

  Customer response

  01/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  DOT Compliance Group continues to call, and send harassing text messages claiming I am out of compliance. They do NOT respect the "Stop message /contact policy". They use multiple fake/ spam numbers in their messages. I filed a complaint over a year ago and they still harass me. I have NEVER asked for their assistance in ANY DOT business.

  

  Business response

  01/11/2024

  Hello,

  We understand your frustration and will do what we can to resolve this issue. DOT Compliance Group gets mixed up with other companies who have similar names/websites who pretend to be us. We want to ensure you that we never send unsolicited text messages. If you would like to be put on our unsubscribe list, please email us at ***************************************** with your name, DOT number, phone number, and email address to ensure you no longer receive our messaging. 

  Please do let us know if there is anything further we can assist you with. 

  Customer response

  01/11/2024

  Complaint: 21115101
  
  I am rejecting this response because: I requested to be removed before and they obviously did not respect that. Text and phone  call  WAS from  DOT Compliance group as they listed their number to call for assistance. THEY are contacting me, so they already have my #s and can remove me from their list. I WILL NOT provide them with anything else. 
  
  Regards,
  
  ***********************

• Initial Complaint

  01/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1/4/24: Paid 200 to this company as my mother didn't realize this was a scam company. I Googled after the transaction occurred what this company actually was because I saw on the bottom of their website: "Disclaimer: DOT Compliance Group provides compliance services required by the **************************************** However, we are not affiliated with the *********************************, the ******************************************** or any other Government Agency.THIS PRODUCT OR SERVICE HAS NOT BEEN APPROVED OR ENDORSED BY ANY GOVERNMENTAL AGENCY, AND THIS OFFER IS NOT BEING MADE BY AN AGENCY OF THE GOVERNMENT."This seemed suspicious to me, specifically that they state they provide services "required by the **** but that they are not affiliated with the ******. Stating the service they provide is required by the *** implies that the *** requires them to provide this service and thus, that the customer must pay for it.However, I found out soon thereafter that the *** government website states updates to profiles/licenses are FREE.This is a scam as they have sent numerous unsolicited scare tactic letters to our address about possible penalties and no mention of any disconnect with the government agency or the ability to file online. If they stated something to the effect of: these updates can be done for free on the government website but we help to do x, y and z this would be fairer and less misleading. However, this was not stated. I want a refund of the $200.

  

  Business response

  01/05/2024

  Hello Mr. ******,

  We have submitted a refund to your account. Please be on the look out for that refund. 

  DOT Compliance Group is in the compliance space for over the road trucking companies and drivers. It is accurate that some of our services can be completed online with self-service, however, many of the services we offer are mandated by the ***** to be facilitated by a third party for our customers. Like many things in the world, you may do them on your own or you can have a specialist help you, either way there is no wrong answer other than what you chose is best for you. We encourage you to visit our website, socials, and interact with the greater community at large as we are always looking for ways on how we can be an advocate for the critical businesses, drivers, and infrastructure that keep our world turning.

  We continue to be transparent about being a third party and that we are not the government. We know many companies in our industry allow for misrepresentations, however we will never do that. If our letters come off as "scary'' we would enjoy a further discussion to clear up any confusion. Please email us at *****************************************.

  Thank you.

  Customer response

  01/17/2024

  Complaint: 21098360
  
  I am rejecting this response because: I have not received my refund. I received an email on 1/4/24 stating that I would receive a refund but that it might take 5-7 business days for the bank to process it. We are on the eighth business day (I didn't include Monday which was MLK day) and I have not received a refund. Once the refund hits my account I will be satisfied with this response. 
  
  Regards,
  
  ***************************

  

  Business response

  01/19/2024

  ****************, 

  Our system glitched and did not process the refund on 1/4/24. We have verified it has gone through now and it may take up to 14 business days. Please do not hesitate to reach out. 

• Initial Complaint

  09/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In April 2023 we received a call from DOT Compliance stating we needed to renew a *** number with the state. They never claimed said they were a third party and also didn't say charging us 200 on auto renewal. We received a text message and the next day our account was deducted 200. We did not get a chance to call the company since the message was sent after hours and then the money came out overnight. The beginning of September I called and they said they cancelled everything and a refund is processed. I received a text confirming both cancel and refund. Cancel on 9/6 and refund on 9/9 neither happened. I speak with someone different each time and they all say they see a cancel but no refund. I emailed their confirmation to the ************************************* email they confirmed again cancelled and refund. We have not received our refund and I have been transferred, hung up on, and ignored. Each time I call the different reasons to not speak with a supervisor was vacation, manager's meeting, or they hang up or send me to voicemail. I attached the emails and proof of their confirmations.

  

  Business response

  09/22/2023

  We apologize for any inconvenience caused. We acknowledge that our system failed to process your refund accurately. Rest assured, we have rectified the issue and a refund has been issued to you. Please expect to see the refund reflected in your account shortly, although is does depend on your bank when the refund is issued. You can find further details in the attached document.

  Customer response

  09/22/2023

  Complaint: 20641421
  
  I am rejecting this response because: I will close the case when the refund is actually issued since this is the third time I was told it will be canceled and refunded.
  
  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩