ComplaintsforFreeman Buick GMC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I placed a GMC Hummer EV reservation (RES ID: ******) on 10/21/2020 thru the GMC website to reserve a Hummer EV SUT. I put down $100 deposit for the reservation. I have selected FREEMAN GMC in Grapevine as a selected dealership. I have visited the dealership numerous of times to make sure they would not be charging ADM or Market Adjustments on the vehicle. On January 14, 2021, it was time to convert my Reservation to an Order. I have met with salesman Fred ****** to complete my Order adding all of the accessories to my liking. At this time, I confirmed with him again that there were not going to be any ADM's or Market Adjustments on the vehicle. If there was, I had the right to move my reservation to another GMC Dealership. Mr. ****** confirmed to me that I would only be paying MSRP for the vehicle plus ttt, etc. This was a verbal agreement so I didn't have him get anything in writing. On March 21, 2022, I receive a call from the manager ******* ******** stating that my vehicle has arrived and he wanted to discuss pricing. This is when Mr. ******** stated that he would be charging me $200.000.00 for the vehicle due to the market adjustment. I asked the manager ******** why they are now backing out on their word and he stated that he never agreed on a total price on the vehicle. Since my vehicle is already arrived at Freeman's Dealership it is too late to move my reservation over to another Dealership. I told Mr. ******** that he is trying to steal this vehicle from me and the fact that I put this reservation on my own directly thru GMC's website over a year and a half ago. I have contacted GM and unfortunately they can't make the dealership do the right thing and sell the vehicle @ MSRP. I have reached out to the District Manager **** and have not heard back from him. I don't know if there is anything I can do except maybe to take them to court. It is obvious that a verbal contract is not worth anything to the dealership. Hopefully, it will in court!Customer response
03/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16921719, and find that this resolution is satisfactory to me.
Regards,
**** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.