ComplaintsforBritain Chevrolet
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Complaint Details
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Initial Complaint
07/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a horrible experience with Britain Chevrolet, thanks to ******* in the service department, who is a complete liar. I dropped off my truck under warranty because the battery was dying quickly. ******* assured me I'd get a call within an hour with the solution. Six hours later, no call. When I finally called, ******* claimed my truck suddenly had way more issues and needed motor work because it wouldn't start at all. This was a blatant lie since my truck drove just fine earlier that day.When I questioned this, mentioning that I had just started it with jumper cables, he said that it didnt work for them. Then, somehow, it started just fine when they used jumper cables. When I questioned this, he put me on hold for over 15 minutes. I hung up and called back, only to be told that the truck started right up but I still had to wait even longer for a new battery that was under warranty.The lack of communication, dishonesty, and unprofessionalism from ******* and the service department is appalling. Britain Chevrolet needs to get their act together.Pay for all of these warrantys and they wont even back them upInitial Complaint
08/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On June 20th of 2023 me and my daughter purchased a 2018 Dodge Challenger. The internet sales price was listed at $29,989.00. They got the paperwork worked up and with all the added information I did not notice they had added $1,798.00 to the total cost of the vehicle. I contacted them the next morning with everything broke out. They agreed they made a mistake, offered to correct it. I was told that the amount of $1,798.00 would be sent to PNC bank, who financed the vehicle. I ask how long that would take and was told by the first of August. It is now August 15th, and I have reached out by phone and email and have gotten zero response back.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.