ComplaintsforAnytime Fitness
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Complaint Details
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Initial Complaint
10/11/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am writing to formally file a complaint against Anytime Fitness regarding their refusal to accept medical documentation provided by my doctor in connection with my gym membership cancellation. On February 7th, 2023 I provided a note from my doctor clearly stating that I am at a high risk pregnancy. Despite providing this professional medical advice, Anytime Fitness refused to acknowledge my letter and sent me to collections. This refusal not only disregards my doctor's professional opinion but also placed my health and the health of my unborn child at risk. I found this lack of consideration for my well-being highly distressing and completely unacceptable. For months, I called the gym and left voicemails but no one ever called me back. After completely ignoring me for months and blatant disregard for my doctor's ******* my account was sent to collections. I kindly request that Better Business Bureau's intervention in this matter to ensure that Anytime Fitness respects my medical circumstances and processes my membership cancellation without further delay or complications. Enclosed with this ******* please find copies of the medical documentation provided by my doctor, highlighting the specific concerns and recommendations during my pregnancy.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.