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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I, *******************************, a consumer, am notifying you that I dispute this alleged debt pursuant to 15 USC 1692g. I REQUEST THAT YOU PROVIDE TO ME VERIFICATION OF THIS ALLEGED DEBT. VERIFICATION CONSISTS OF A FORMAL DECLARATION IN WHERE YOU SWEAR TO THE TRUTHS OF THE STATEMENTS OF THE ***** OF THE MATTER, HAVE FIRST-HAND KNOWLEDGE AND MUST BE NOTARIZED.5,142 Since this debt is disputed pursuant to the Fair Debt Collection Practices Act, you are required to cease all collection of this alleged debt which includes. reporting to my consumer report with EXPERIAN, TRANSUNION, AND EQUIFAX.hereby inform you that you do not have my consent to communicate with me through any medium. Furthermore, I DID NOT consent to you having my personal and private information. This constitutes aggravated identity theft. I also DID NOT consent to you reporting information in my name to the consumer reporting agencies. Sams Furniture has placed an account on my credit report that I have no knowledge of. I refuse to pay this ******** do not owe it. I am not liable for the debt and ************************** do not have contract.
Business response
08/09/2024
Thanks for your inquiry. After researching the name and email for this customer, we are unable to verify any information.
Please provide either the last 4 digits of the social security number for the account or the agreement number for the account. The agreement number will be included in the credit reporting from ***'s Furniture and Appliances.
Once we have this information and can match them to our records, we will be able to investigate your concerns.
Customer response
08/09/2024
Complaint: 22105354
#**** SN
I am rejecting this response because: I, *******************************, a consumer, am notifying you that I dispute this alleged debt pursuant to 15 USC 1692g. I REQUEST THAT YOU PROVIDE TO ME VERIFICATION OF THIS ALLEGED DEBT. VERIFICATION CONSISTS OF A FORMAL DECLARATION IN WHERE YOU SWEAR TO THE TRUTHS OF THE STATEMENTS OF THE ***** OF THE MATTER, HAVE FIRST-HAND KNOWLEDGE AND MUST BE NOTARIZED.
Since this debt is disputed pursuant to the Fair Debt Collection Practices Act, you are required to cease all collection of this alleged debt which includes. reporting to my consumer report with EXPERIAN, TRANSUNION, AND EQUIFAX.
hereby inform you that you do not have my consent to communicate with me through any medium. Furthermore, I DID NOT consent to you having my personal and private information. This constitutes aggravated identity theft. I also DID NOT consent to you reporting information in my name to the consumer reporting agencies. Sams Furniture has placed an account on my credit report that I have no knowledge of. I refuse to pay this debt & I do not owe it.
Regards,
*******************************Business response
08/12/2024
We will be removing the agreement from the credit report for this customer as a good faith gesture. This process should take 1-2 business days.Customer response
08/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
In June of 2023 I purchased two refrigerators from ****************** and Furniture. One to replace my broken one in the house. The other to put in my garage. I told the salesperson my intentions and he never said I couldn't put one in the garage. The one in the garage quit the first of January and I told ***'s who referred the problem to **************** Service which service Whirlpool appliances during warrantee. After the fourth visit to repair my refrigerator, the ****** service person suddenly said my refrigerator was not made to withstand the temperatures in a free-standing garage and referred me back to ***'s. The service manager at ****** *****, said he would look in to it. I have not heard back in a week and cannot reach him.Business response
02/02/2024
On *****' first morning back after being out for 4 days with the flu, he called ***************** and has resolved the situation.Customer response
02/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.