ComplaintsforDEKA Lash

• Initial Complaint

  02/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have had a membership at DEKA Lash in ************** ***** since 2020. With every visit to this location, I have to return within 3 days to have my lashes reapplied. Ive inquired about using different adhesive which was not an option at said location. Ive utilized 2 other private vendors for lash application and have not had any issues with lash retention. This was explained to 3 different lash technicians at DEKA, last one being ********** I was told that this issue would be discussed with the manager. Side note: this is NOT a complaint against the lash technicians. They have all been very kind, no complaints regarding THEIR customer service. I have almost $600 in credit and was told if I cancel my membership, I can continue to use my credit but will lose the member discount which is unfair given the fact that Ive been paying for membership pricing. I also explained that the money is not the issue, I am not getting the service that I am paying for and asked for a refund of the money that I have in credit. I prefer not to continue to pay for an expensive service that should last for at least two weeks and I experience shedding within two days. I asked for corporate contact information and have not been accommodated. I spoke with a young lady in ****** who stated she was customer service. She informed me that they would get back to me within 3 business days. I received a response via text stating that I can transfer my credit to a friend or family member due to the credits not having monetary value. This makes no sense to me because it definitely did when it was drafted from my bank account. I am very disappointed and I feel robbed after patronizing a business who cared nothing about insuring that their loyal customers are also supported and proper services are rendered.

  Business response

  02/08/2022

  I actually spoke with the customer on Friday February ******* she filed the complaint. We came to a mutual understanding and everything was solved amicably. I just spoke with her again now and she said that she edited her review to reflect the discussion she had with me, and restated that she's satisfied with the resolution. 
   
  
  Thank you,
  
  Deka Lash ********************
  201 ********** Expressway, Suite 1350
  **************, ** 76548
  ************
  ***************************************************** 

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