Customer ReviewsforStellar Bank

I have banked with Scott ******, Rudy **** and Margaret ******** (Stellar Bank ) it is a modern bank with a small town flair! I have used many banks but they are only as good as their staff and Stellar has the best!!! Do yourself a favor!

I went in to open a small business account one Thursday at lunch (as I already had a personal account there) and was told its too long of a process to make me wait so, I was told I would be called once it was open. That call came about 5 hours later (after I had already called a couple hours after) to say they couldnt open it that day as they needed a letter from the comptroller which I already had and emailed to them while on the phone. By the end of the next day I never heard back so I called back. I was given a bunch of reasons for why they had not done it yet and told that they might be able to open it the next Monday. I get that things come up sometimes, but to not even bother emailing me an update was the part that annoyed me. Realizing that this poor service was going to be a reoccurring theme I decided to say dont worry about it. Furthermore, their systems had issues today that locked me out of my account. I called, had it unlocked, still wouldnt work. I started calling back about 5 minutes before they close and had 2 instances where I could hear the phone pick up, I could hear people talking in the background a couple seconds, then was disconnected. I continued calling back, then decided to try calling from a different phone. That different number was answered and I was given the customary stellar bank before I said this is ***** again then was told they closed at 6 they did try sending a passcode that never came through and confirmed for me that the last 2 transactions I had scheduled out of the account went through. Fortunately I was only confirming that so I could plan to be there to finally close the account tomorrow morning. This bank hasnt been Stellar long but has felt like an eternity. Maybe the old 24/7 customer service under the previous names had me spoiled but, I dont like not having access to my bank account, having to beg to open an account, or being hung up on twice.