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Complaint Details
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Initial Complaint
06/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/3/23 ordered combo course defensive driving and driver license copy by email. Received email that defensive driving course was complete an got copy. Monday 6/5/23 I called cust service and was told It takes up to 48 hrs and it will be in my email. Wednesday still nothing so I called cust service and again was told i would have it today. As of 6:30 pm nothing so I went to DPS and paid $12.00 and got it instantly. Now how come Premier could not do what I paid them to do I 5 days what took me 5 minutes? I will never recommend them ever again due to this incompetence and therefore I an requesting refund which they have text me and said they will. With that said "we shall see".Business response
09/18/2023
We are now in communication with Michael and are internally investigating to find out what happened with the Driving Record that he ordered from us.
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Contact Information
2929 Allen Pkwy Ste 200
Houston, TX 77019-7123
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.