ComplaintsforCreative Management Company

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 8th, Hurricane Beryl hit Houston. Some roof damage was done to my condo at **** **** *** ******** ** *****. I reached out to my HOA (Creative Management Company) about the repairs that were needed. July 9th I received a reply from Denisse ******** stating that a work order was submitted for the repairs. July 11th I submitted a additional work order for roof leaks over the fireplace chimney. July 12th I received another response from Denisse ******** stating that the additional work order had been submitted. August 7th I sent a email along with pictures to Creative Management Company to update them on the damage the rain was still causing (due to roof still not being repaired or at least covered with tarps). The ceiling had begun to sag due to water saturation and mold started growing. July 7th Adrana ********** responded to the email stating that she would request an update on repairs (never received a reply). August 15th Kelly ****** (Maintenance Supervisor) for Creative Management Company replied that the company's contractor would complete the repairs today. (NO REPAIRS WERE DONE)!!! Currently to date, no repairs have been started or completed after numerous attempts to resolve the issue.

  Business response

  09/09/2024

  The contractor has been out, and they performed repairs for the living room leak.  They indicated they attempted to contact you but were not successfull prior to the repair visit.  They have also covered your chimney and have ordered a new chimney cap.  Sorry for the delay.  All competent service providers are backed up due to the hurricane and multiple other rainstorms.  

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live in a condominium unit for past 19 years that is maintained by Creative Management company. I have submitted a workorder on 05/17/2024 after the storm on 05/16/2024. The tree fell on my unit and broke the roof of the balcony, a few parts of the roof above my unit, gutters and structural wooden part of the balcony under the roof. I was told that they will evaluate it the following week. I have heard nothing after. On June 5th I followed up with the status update and they did not respond. On June 10th I followed up and received a response that they the roof does not have damage and maintenance guy will repair later that week or next week. On 6/12/2024 the maintenance guy put a piece of metal where the roof is , but it continued leaking after that and I made a video to show that there is still a leak. I asked for a roofing company to evaluate. I received an answer that they can't give me a timeline of when it can be fixed as Jorge already fixed a part of it . I tried to show Jorge that it is still leaking on 06/13/2024 and at this time a board president asked Jorge to leave to attend more important issues. I asked for a time when it will be addressed and tried to show the leak and was told they can't give me the time frame and they do not think it's a leak as it was fixed. Resolution request: 1. A qualified roofing company to evaluate the damage and to fix the roof as the damage is in several places and it keeps leaking. 2.Evaluate the wood that is already rotten and with mold after being wet for so long and replace full wooden pieces as this is a structure of the balcony . 3. Give a time frame of when it will be done The roof should be done by professional roofing company, the wood can be done by maintenance people. I am asking to have a timely resolution and give me a timeline of when it will be done.

  Business response

  06/19/2024

  You have been in communication directly with the Board of Directors.  The board is well aware of your concerns and are in the process of addressing same.  How your issues are addressed is decided by the board, not management or the maintenance staff.  You have misdirected your BBB complaint.  Management is not in a position to decide or direct the results of your complaint requests.

  Customer response

  06/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
    The balcony is not done and pieces of wood just removed and it is still not done after almost two months and submitting a work order to you immediately  after it happened.

  You are the maintenance company that approved the order .You said it was going to be done two months ago and board has approved it then .

  it is still not done and high maintenance fees are taken every month that include this type of work in it.

  Please complete the work order that you approved and told was going to be done.

  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   

  
  

  Business response

  07/10/2024

  Owner was never given a timeline as to when the repaired would be completed.
  She was told that the onsite maintenance staff would assess the condition and if it was determined that the work was outside of their capabilities, then they would recommend to the board that an outside vendor be engaged.
  Creative Management Co (CMC) does not have authority in this matter.  The HOA Board holds this responsibility and they as well as Creative Management have informed this owner that the repairs would be done as quickly as possible and that there are other damages being addressed in the community. The cost of damages sustained during the windstorm are significantly under the insurance deductible.  Therefore, all repairs will be paid out of association funds.   The board will address all needed repairs, but as economically as possible.  Once again, CMC does not make these decisions.  

• Initial Complaint

  04/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I emailed then in March asking then how much do I owe on my maintenance fees....I received a letter from Staci M****** (believe shes new with the company) dated March 20. 2023 stating that I owe them $771.00 for maintenance fees for January, February and March for $771.00...and if I dont pay..they were going to turn it over to their Attorney...I emailed them proof from my bank that I paid them $245 on 1/4/23 $245 2/7 and $100 3/29...I was trying to pay them the again the first week in April when I got paid (Electronically) and they blocked my account so I couldnt pay...I emailed them and Sharon C******* (Property Manager) stated that my account was turned over to an Attorney...I then asked for what when I already paid them..I was very upset about this..Monique G**** sent me an email stating that my account has been turned over to their Atttorney and the cannot speak with me regarding this debt and that my emails will no longer be responded to and that I would receive something in the mail from their Attorney..(They will not rake any of my phone calls..I lefr rhem several voice messages and even spole wirh their boss Jamie Taylor..He doesnr rake any of my calls eirher).How can this be when I paid them!...Im afraid their Attorney will mail the lettet to my property address which is **** ********* ****** ******** ****** ***** instead of my mailing address and I may not receive it and theyll say we sent it and yoy didnt respond as a way to try to foreclose on my home!...I dont trust them...Please help me resolve this issue with this company and not to pay them double when I already paid them..I just want to be treated with respect (know it goes both ways) and I want to be treated fairly...Please help me save my home and not to be taken advantage of by them....Please,...,Please..Help me resolve this issue!

  Business response

  04/14/2023

  The owner of **** ********* ** ****** *****.    She purchased the property on June 25, 2007.  Her account has been delinquent since October 2007, and only brough current from time to time over the past 16 years.   This is evidenced by her payment history and credit history record attached.
  Over the years, Ms ***** has issued checks on a closed accounts and checks that were returned insufficient.  She has entered incorrect information on the online payment portal resulting in funds not be able to be withdrawn form her account.   She has been on three payment plans, two of which she defaulted on. 
  She has unreasonable expectations that we manage her unit (and her tenant) personally since she is an out of state owner.  Due to her belligerent tone, accusations and demands when calling our office, she has been requested to communicate with our office in writing only.  This has been put in place to ensure there is no confusion about what is being said or conveyed.   We have consistently communicated with her by mail, and by email when necessary, as it relates to her account and her delinquency.  
  She receives a late notice after the 15th of the month.  She also received an end of month statement at the end of the month.   Due to her delinquency, a certified demand for payment was mailed to on February 2, 2023 her requesting payment of $749.00 by March 27, 2023.  This letter also advised her that this balance will increase each month as additional assessments are charged; and that partial payment will not delay collection activity.    On the exact date that her payment was due, she contacted our office and was advised that a payment of $771.00 was required to prevent legal action.  She made a partial payment of only $100.00 and was advised the next day that an immediate payment of $671.00 would be required. 
  Ms. ***** was provided with a complete ledger of her account on March 27 and March 28.   She was further advised that the payments she made were applied to the past due balances on her account, and the $671.00 was still due and owing.   Having received no further payments, the account was referred to the attorney on March 29, 2023.   The attorney has prepared her file and title work.  She sent the Notice of Default on April 11, 2023 and will be able to communicate with Ms. ***** directly.  Once the account balance is satisfied through the law firm, we will again handle the account for Ms. *****.
  Because of her struggle over the years to understand what she has paid and what she owes, we have encouraged her to enroll in ACH Auto Debit, to no avail.  It is never the intent of the association to create a hardship on an owner or to take their home away, however the Board of Directors has a fiduciary responsibility to collect assessments from all owners.   It is our goal to continue to work with Ms. *****, hoping that one day she will be able to remit payment timely each month to avoid the additional expense she is faced with due to late payment.

  Customer response

  04/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩