Customer ReviewsforLandry's, Inc.(Corporate)

Terrible. Bad experience and bad food. Bad all around. Chart house used to be a fine establishment.

We appreciate having these concerns brought to our attention. However, before we can respond, we need additional information including the location where this occurred, the date of the visit, and some additional details. Please contact our Corporate Office Customer Relations Department at 800-552-6379 (Option 9), or email us at Comments@ldry.com. We look forward to hearing from you.

We have stayed here many times over the years. This was the worse experience EVER. Room is out dated, tub / shower is a major hazard to get in and out of, telephone didn’t work, room was VERY noisy, etc. Then to make it worse, there key systems went down and all room keys in the whole tower went down so nobody could get into there room and they couldn’t make new keys. They never texted anyone, put a note on the elevators, nothing. Just let people go to there rooms and find out they couldn’t get in. VERY poor and stupid management.

Thank you for providing your feedback regarding your stay at Golden Nugget in Las Vegas. We attempted to contact you before you left property, and again by telephone. However, we have not heard back. Please feel free to return the messages at any time. You may also reach us by email at Comments@ldry.com. Thank you

We tried to make reservations, but system would not allow. We arrived at restaurant at 5:15 pm and said we would wait until we could have tables next to each other. We had 15 quests for my 10 year old birthday party. We were seated where we could not even see other tables, while other tables we open close by. We were seated and our other party was seated about 20 mins later. We finally got appetizers which were fine. Another table was seated next to us received food, ate, paid and left. The rest of our family came over and had eaten and paid and was going to wait in mall. We got food, fish taco dinner was inedible, burger also, the ribeye was so tough and salty most of it inedible. We asked for manager, he said he would give a discount on dessert. We said no, but did not offer to replace bad food or give discount. We could not get refills for drinks, and ended up giving us a 10% discount and charged preset tip,on a $350.00 bill. I told him we had people drive over 2 hours, and another family drove over 4 hours to meet up this restaurant and we were very disappointed. We deserved the meals that were inedible to be removed they were not addressed. When we finally received bill we had been charged for a drink that never arrived at table still on our bill. The Chef, and server, when I stated I would contact corporate, said ok. Food that taste bad and that can't be eaten should be removed from bill or replaced. Another lady came by our table that could not speak because of losing her voice, tried to explain that everything was our fault. I want my money returned and apologize for the rude way the staff treated us along with the bad food

We request that Ms. ******** contact our corporate office so that we can review her concerns in detail. We would also need to know what restaurant location this is regarding. She may contact us at 800-552-6379 (option 9) or by email at Comments@ldry.com. We look forward to hearing from Ms. ********.

Very disappointed. I’ve stayed there over the years over 10x and never an issue til now. We were charged for the pool chairs and guaranteed them until 7 and when we came back from lunch they were gone. The pool manager never returned my call regarding a refund. When we checked out we told the front desk person all our grievances and she could care less and was very annoyed. At check in we paid a lot extra to upgrade and check in early and the room was horrible. The blinds didn’t work so we were up at 5am and in Vegas that’s not fun if you are out the night before. We complained several times and no one came to fix it nor change rooms. Our remote also didn’t work. No batteries our entire stay. I complained to corporate and nothing. Very disappointed by this place and will never stay again.

Thank you for forwarding the guest feedback regarding Golden Nugget Las Vegas. Upon check-out, the guest was given a partial reimbursement of her stay. Golden Nugget has tried to contact the guest regarding her issues but has not heard back. For further resolution, the guest is welcome to return the messages left for her. Thank you

My husband and I are Landry select members and while on vacation in Orlando, we visited Landry Seafood on Vineland Avenue. I ordered the magical dinner and the only “magic”was instead of receiving Grouper. I was served Basa instead!!! My husband and I are fish connoisseurs, we eat fish all the time and I could tell immediately the difference! I brought it to our server Tyler’s attention (who was great btw) then Tammy the manager came over apologizing and stated the chef “mixed up” the fish and was preparing me some more. Later a different women came up saying the chef admitted he served the wrong fish and she placed a larger piece on the table, again apologizing. This piece tasted different, texture was different…but the batter was so hard it was falling off the fish. Maybe it was cooked too fast, oil wasn’t hot enough, etc. Either way, it’s not a good look when you’re eating at a restaurant they sells fish. Horrible presentation! We will NEVER eat here again! My husband mentioned this happening to him last March (same location) but he didn’t speak up. He ordered Red Fish and knew immediately it wasn’t a Red. We catch and eat Reds all the time. I sat there waiting on the “right” fish, looking around wondering how many ppl sitting in here paying top dollar for “bottom fish”?… we cannot trust this place and will NEVER return again! I would NOT recommend. Nicole *

Thank you for forwarding Ms. Marshall's comments to our attention. Our General Manager was able to speak with Ms. Marshall and resolve her concerns. Guest feedback is very important to us, and we have taken measures to ensure these issues are resolved. Thank you

Oceanaire Atlanta-07/08/2024 8:03PM My fiancé and I had decided that we would enjoy a nice seafood dinner but didn't have time to dine in so we placed a pickup order at Oceanaire Atlanta. I ordered the broiled "fresh jumbo Massachusetts scallops" and he ordered the chicken fried lobster tails and truffle fries. The order was to be ready in 30-40 minutes and we arrived in 30 so the order wouldn't be left sitting. I picked up the order at the bar and left. Within 2 minutes of being in the car with the to go order, the car began to smell like old seafood. We were shocked but being that we had to get back home immediately and still had a 23 minute ride ahead of us we were unable to turn around and go back to Oceanaire. We were starving and attempted to eat the fries while driving home. They were terrible. Not only were they cold but they were cooked in old burnt oil and waterlogged in with grease. It got even worse when we got home. The chicken fried lobster tails were cooked in the same old burnt oil and were heavy and wet instead of light and crispy. The 5 jumbo "scallops" that we just paid 50 dollars for couldn't even be eaten. They were gritty and tasted like they'd been soaked in a chemical bath! I grew up in Massachusetts and I'm accustomed to fresh scallops and these "scallops" we were served were like nothing I've ever tasted nor do I ever want to taste again. They were absolutely disgusting, my dog wouldn't even eat them. I don't know if they thought they could pawn this garbage off because it was a to go order or because I was using 2 gift cards that I received as a gift some time ago? I guarantee if I was seated in the restaurant this garbage would have never been accepted. To sum it even up after a 50 minute round trip journey to pick up the order and a $126.73 bill we ended up with nothing to eat. This is completely unacceptable. I feel like I've been robbed of my time and money!

Thank you for your feedback. We would like to hear more details regarding your To Go order. Please send us an email with your phone number so that we can contact you. Our corporate office email is Comments@ldry.com. Thank you

The Golden Nugget Hotel & Casino , 129 Fremont St. Las Vegas , NV. 89101 - 5603 gas, NV 89101-5603 refused to honor the room promotion rates that they sent me . This was $41. Sunday -Thursday and $69. Friday - Saturday . I was trying to book Thursday 9/26/2024 & Friday 09/27/2024 . They would not honor the promotion they sent me . These 2 days were not on their blackout days list either . I am guessing they make their own rules as they go along . That explains their customer review rating being so low .

Thank you for allowing us to respond to Mr. ******** concern. All Golden Nugget rate offers are described in detail, including any conditions under which they do not apply. The offer Mr. ****** received was a Sunday-through-Thursday offer with rates starting at $51 per night, with no resort fees and with some added non-price benefits. Mr. ****** requested a Thursday-Friday stay. The Thursday stay would have been booked under the offer. However, the Friday stay would have been booked at a Friday-Saturday rate. This was offered and explained to Mr. ******. However, he decided not to book any stay. We hope that Mr. ****** reviews our offers and decides to stay at the Golden Nugget. Thank you

Charlotte, NC Locations **Review for Morton's Steakhouse** Last night, my family made a 6:00 pm reservation at Morton’s Steakhouse to celebrate Mother’s Day. Despite arriving on time, we were told we couldn’t be seated for 20-30 minutes. As a handicapped individual using a walker, I was shocked when the hostess suggested I sit at a high-top table in the bar area or wait outside. When I asked for a regular chair, I was met with a lack of understanding and empathy. We were finally seated after a 30-minute wait, and the issues only escalated from there. Our waitress seemed overwhelmed and poorly trained, admitting they were understaffed, with the manager acting as the bartender. She insisted on taking our appetizer and dinner orders simultaneously. Despite repeated reminders, my daughter's drink order was delayed and incorrect. Throughout the evening, we struggled to get the waitress's attention. She failed to inform us of a Mother’s Day special, which we only learned about by overhearing her conversation with another table. After waiting over two and a half hours for our dinner, we decided to ask for the check. The waitress, visibly distressed, begged us to wait, stating that our food was ready. Despite her assurances, the meal was subpar: my steak was burnt, the lobster mac and cheese was overly peppered and inedible, the cream corn was cold and bland, the Brussels sprouts were flavorless and cold, and my husband's salmon was undercooked. When we expressed our dissatisfaction, the manager’s response was dismissive. He only offered to remove the steak and lobster mac and cheese from our bill and give us a free dessert, which never arrived. The check totaled $270 for food we couldn’t eat, and we left the restaurant hungry, eventually stopping at a fast food place to eat. My Mother’s Day dinner at Morton's was a disaster. The lack of accommodations for my handicap, the poor service, and the inedible food made for a disappointing and frustrating evening.

Thank you for posting the review by Ms. ********. We are sorry to hear of Ms. ********' dining experience. Our General Manager has been in communication with Ms. ******** and will be bringing food to Ms. ******** on a date that is convenient to her. We hope Ms. ******** is able to enjoy our food in the comfort of her home, and try us again in the near future. If Ms. ******** has any additional comments, she may reach our Corporate Office at Comments@ldry.com. Thank you

The food is great, and the staff is amazing. 5/5 would recommend.

Thank you for taking the time to provide your positive feedback. This is always a boost to our team to hear good reviews. We will continue to strive to be 5/5. Thank you

I was very upset/frustrated with Landry's rewards program a few days ago. We love THE PALM and MORTONS. We frequent them as much as possible. The food and service are always perfect. We had a problem with the rewards program (long story). I called and was not pleased with the outcome; therefore, I wrote an unfavorable review. The next day, I received a call from the regional manager. He explained everything and went above and beyond to make things right. Brain Jepperson is a rare find. Brian took the time to explain the new policy and why changes had to be made. My faith in Landrys has been restored, and we will continue to eat at the BEST: Palm and Mortons and, of course, Masters in other states!

 

 

***Previous 1 star review posted on 4.3.24****

We go to Palm or Morton's at least twice a month. We always spend $200-400. I have been adding my points on the website as I was told I could do years ago. To date, you can still add points. The points have not been recorded for 5 months. I called Landry's customer service. A very rude female told me we don't allow you to add points anymore via the website. I said, but it allowed me to do it. She said you can do it, but we will not add your points -we did away with that in November. I said, but last night, I spent $290. Can you at least add those points? The rude female said that is my loss I should have handeded the card. I said I did not like handing the card because they used my points and did not allow me to save up points. The female was so rude. I asked if they wanted to lose our business, and she said that was my choice. It is sad to leave, but Landry does not care about customers. I said I never got an email or letter saying that you changed the policy, and she said that was not her problem. They had to credit our $290 from the previous night, and we would have stayed with Palm and Mortons.

Thank you so much for the kind response. We look forward to your future visits at our locations. If you have any concerns in the future, please feel free to contact our Corporate Office Customer Relations team directly at Comments@ldry.com. Thank you