ComplaintsforTeam Car Care, LLC dba Jiffy Lube

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This service center changed my front brakes in 01/27/2024.Since then I had to bring back the car for metal scraping sounds coming from my front brakes. The first time they said something was loose and fixed the sound.I heard metal scraping again after a couple of months. Went back at 7:30am on 9/9/2024. Mentioned the problem to the manager ****, drove around with him but did not hear the scraping sound. Told me bring back the car when I hear the sounds again. Drove the car around then heard the sound again as I stepped on brakes and brought car back same time like he told me too. I parked at space right in front is sign that said brakes etc by then lots of cars there. I went inside waited almost 2 hours but no one came to ask me about my problem. Manager saw me sitting there. Finally went out to ask when they would check my brakes. Manager told me he couldnt help me then as lots of clients waiting. I told him I did as he said and just wanted to se when he could check my brakes. He would not tell me a time. Just told me he didnt know. Might take hours but I told him I was there at 7:30 am and should at least get someone to check what was going on. He then told me he would it help me as I was getting aggravated but I was pretty calm as we were in front of employees. I told him I would wait again.After few minutes he told me to move my car as there was another car they had to service. I told him I was there ahead. He would not budge and told me on front of 3 clients there that he did not care if I came back not not but he needed me to move my car out . I refused and asked him if he was treating me like that because I am older woman. He left and I found out they moved the other car to other entrance and completely ignored fact that I was there first.I finally left when I realized that he was not going to help me at all inspite of the fact that my car was still under their warranty. Emailed and called corporate office but been given run around too. Help!

  Business response

  09/19/2024

  Please be advised that the Jiffy Lube location on the attached invoice is not owned by Team Car Care, LLC / Jiffy Lube.  Please contact ********************************************************* or *******************************************************

  Customer response

  09/19/2024

  I have resolved my complaint with Jiffy Lube on cactus ave, *************

  the owner finally reached out to me and compensated me for the

  brakes that were not installed properly.

  Customer response

  09/20/2024

  Problem has been resolved with involved Jiffy Lube service center.

  i would formally like to with draw the complaint.

   

  ***********************

  Customer response

  09/20/2024

  I have reviewed the business response and accept this resolution. I have resolved my complaint with Jiffy Lube on *************************
  
  the owner finally reached out to me and compensated me for the
  
  brakes that were not installed properly.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The technician took my air filter out. My car made a strange sound from the air filter. I took my car back and they told me my actuator was broken. I said that they were the only people who touched it and they should fix. They stated it was not their fault. I didnt ask them to remove my filler, they did it before I requested any service. I contacted the general manager and he did not respond. I want them to repair my vehicle.

  Business response

  09/11/2024

  Please be advised that we do not own the Jiffy Lube that serviced this guest on 9/4/24.  This location is at ********************************* Spring TX  77389.  Please forward this complaint to ********************************************************* or ********************************************************************************.  The owner of this location is Premium Velocity Auto, LLC. **************.

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my truck in for an oil change. They broke a bolt on my skid plate and zip tied it in place. They wrote it on the receipt and said it was that way when I came in. The manager said he doesnt fix what they didnt break. This is the second time they have broken something and refused the repair. They did not explain what was being written on the receipt when they gave it to me or tell me of any damage. They kept me in the bay longer as the technician said he was having problems.

  Business response

  09/09/2024

  Complaint forwarded for review along with the attached invoice of service, vehicle history ang guest contact # from this complaint. 

   

  Business response

  09/12/2024

  District Manager advised the service center general manager has attempted contacting the guest via email and phone. They have already offered to look at it and fix it if it is something resulting from our service.  Also note on the attached receipt that the pre-existing issue of the skid plate bolt reflected broken parts prior to our service.  Guest should also check spam/junk folder for email from ****************************************************** in the event they do not see the email in their inbox.

  Customer response

  09/19/2024

  Manager has reached out to me and purchased repair parts for my vehicle. Manager was still rude during our exchange and wouldnt even talk to me when I showed up for the parts. I did not let the manager or his team do the repair based on how they treated me and because of my level of trust with their ability to be honest. I am fine with receiving the part but will not return to them again.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got an oil change service with jiffy lube on June 8th. On August 19th my engine blew due to no oil. I filed a claim with them. Because they either 1 did not put any oil in my car or 2 didnt perform the oil change. They called following the claim, and asked how much I would like for compensation. I told them the engine was quoted for *****. But because I could not afford to fix the car I had to turn it over to the dealership. I would be willing to settle for *****. He said he would submit it & in a few days I would receive an answer. 3 days later I received a denial letter for 3 reasons. 1 being it passed the 90 day/ ***** mile warranty. 2 being because I am no longer the owner of the vehicle & 3 because the inspection showed the oil cap and filter were placed tightly. So theres no indication that this is evidently their fault. I think those reason are absolutely ridiculous. I pay for the synthetic oil which puts at a ***** mile oil change. So why would I get a ***** mile warranty? 2 I no longer own the vehicle is a reason for me not to receive compensation for this happening? Doesnt change the fact this happened. 3 the oil cap being secured tightly does not mean they put oil in my car or even performed the oil change in the first place. They have a known history of this happening, as I have spoke to many people about this situation. Unfortunately I had to learn after this happened to me. The man that called me regarding my claim said I roughly go about ***** miles in between oil changes. I said that does not matter, that is why I pay for the synthetic oil. I take care of my car and did nothing out of the ordinary. They did something at my last ************ need to be held accountable. This has put a huge burden on my life.My car had no signs of an oil leak! Evidence of a crack was found in inspection but service advisor said that was caused when the engine blew. I have never had any issues with my car, nor has jiffy lube ever reported any issues!

  Business response

  09/04/2024

  The District Manager advised Guest stated vehicle released to dealership during the initial contact conversation on 8/23/24. The District Manager also visited the dealership same day to investigate and found out that the vehicle was sold to the dealership advisor. The vehicle was already removed from 2-post lift, however advisor confirmed drain plug and oil filter was present but no oil reading. Our records also reflect we emailed this guest the attached denial letter on 8/30/24.  If guest does not see the denial letter in their inbox, they should check their spam/junk folder.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8-8-24 I went to Jiffy lube to have my oil topped off because I was going to the Ocean and wanted full tank of gas and oil. They didn't put cap on oil when they were done. Pictures attached. I didn't know until I took it to ************************* Automotive on August 15th. They had to clean the entire engine (pictures attached). Jiffy Lube said they were going to contact me and reimburse me for all of this and I have yet to hear from the District Manager. The staff that did the work have been fired for reason not disclosed to me but I am still out the money and 4 days with a friends car.

  Business response

  08/28/2024

  We have received this complaint which is currently being reviewed.

  Customer response

  08/28/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an oil change at jiffy lube on 5/28/24. The week of July 8th I started noticing an oil stain in my garage. It started getting worse with a slight stain wherever I parked that week. I called my mechanic but they couldn't get me in until July 19th so I also called jiffy lube. I was able to visit jiffy lube on 7/15/2024 and they said everything was fine, my oil level was fine and that it was just overflow under the car from the ******* change. That didn't sound correct to me and my car continued to drip oil so I did go into the mechanic on July 19th. The mechanic found that the drain plug gasket was reused on previous oil change and the plug was rounded and required extraction and replacement from the shoddy work that jiffy lube had done. The fix for which I have a receipt is $106.23 plus I had to take two Lyft rides to get to and from the mechanic totaling $35.88. I would like to be reimbursed for $142.11 because it was jiffy lube's shoddy work that caused the issue. I reported this to jiffy lube and have a ticket open but the shop owner has ignored me and not replied. The mechanic bill with explanation and pics were already provided to jiffy lube

  Business response

  08/28/2024

  Complaint received and forwarded for review.

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7/17/24 at 04:57 my daughter had jiffy lube do an oil change drove the car home. Check engine came on and other lights came on. Engine shut down. I eventually had it towed to A&E Automotive. They diagnosed on computers and discovered there was no oil in the car. The total was $249.00. The oil change was$99.00 without the tow amount. I've reported it to jiffy lube. And also corporate customer ********************** and have not paid me back. I'm asking $350.00 to fix this issue

  Business response

  08/28/2024

  Complaint received and forwarded for review.

• Initial Complaint

  08/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/27/24, I went to Jiffy Lube (**) for an oil change. The store manager was pleasant and provided good customer **********************. However, whoever did my oil change did it poorly. Oil was leaking almost immediately. I figured I would give it a few days before calling ** in case it was just some spillage from the change, but a few days later, an unrelated issue happened with my car. I took it to my regular mechanic, asking them to also look at the leaky oil change. My mechanic found an improperly tightened drain plug, a gasket issue, and problem with the oil pan. And because of **'s poor service, oil leaked all over my engine, so I had to get that cleaned. I paid ~$75 for the ****** change, but then had to pay my mechanic ~$75 to redo it, plus the additional ~$80 to clean my engine.I called Jiffy Lube's customer ********************** line on 8/6 to seek compensation for these three charges that were direct results of their subpar service. I was told on the phone and via the follow up email that they were forwarding my complaint to Team Car Care ********, the franchisee of the ** location I visited, and that if I did not hear from them within 72 hours, to respond to **'s customer ********************** email to update my case. I have followed up several times since then because Team Car Care East has not contacted me. ** has also become unhelpful because their responses to my follow *** are consistently just that they will forward my comments to Team Car Care East. The ball is in Team Car Care East's court at this time to move my case forward. I have itemized invoices for the Jiffy Lube oil change and the work my mechanic did that cites the ****** change as the problem, as well as every ** customer ********************** email since my case was opened on 8/6. I am attaching the invoices and can provide the emails as necessary. Thank you.

  Business response

  09/03/2024

  This complaint has been forwarded along with the attachments connected to this complaint.  We will follow up as soon as we have more information from the District Manager. 

  Business response

  09/13/2024

  Please be advised we are reimbursing/refunding the guest $155.93 via check which will be ******* no later than Friday, 9/20/24.  Claim # *****.  The mailing address we have on file for this guest is ********************************************************************************  If this address is incorrect, please contact *************************************************************** listing the claim # on the subject line for quick reference.  Note ***** does not have access to apartment mailboxes therefore the delivery will be left at the onsite leasing office. 

  Business response

  09/18/2024

  Please be advised the check is being ******* tracking # 721896011702.  More tracking available at *************.

  Customer response

  09/18/2024

  Hello. I spoke with the business regarding them reaching out to their district manager, so I am waiting to receive a reimbursement check. I will close out the case once I receive it to make sure their solution comes to fruition. Thanks.

• Initial Complaint

  08/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8/17/2024 at 8 am I went to Jiffy Lube because my car was shaking, the vsc light was on and the check engine light was on. I told the employee that I think my spark plugs failed. They never checked to see if the spark plugs were indeed the problem they just changed them. When I picked my car back up the car was still shaking, the engine light was still on and so was the vsc light. When I drove immediately back and asked why am i having the same issues and they said they don't have a compression to check to see why my number 2 spark plug is still miss firing. I went to another place and told them what happened and they did a diagnostic test and said that it was never the spark plugs it was the coils. I paid them ****** to get the coils fixed. The woman at the second car place called them and requested a refund because they fixed the wrong thing and they said no. I asked for a refund and my old spark plugs back and they wouldn't do either. Please help me get my money back

  Business response

  08/19/2024

  We have sent this case to the district management of the location in question. We will follow up with an update once available.

  Business response

  08/19/2024

  The vehicle had preexisting conditions of shaking and several warning light on, validated by guest complaint/statement to the BBB and JL invoice. The guest requested the service also validated on the statement and JL invoice. We replaced the spark plugs two years and ****** miles ago and in the attached vehicle history. When the guest was informed that this is too frequent on a service that is recommended at a 100,000-mile interval she insisted on the service stating she replaces the spark plugs once a year and that the traction control light is also established when she replaces the plugs.
    According to the team, she did not request the old parts before or during the service.They have been discarded. 

  Customer response

  08/19/2024

  Hello, the business said they forwarded my complaint to the district manager. Do I reject this or accept it? Dont want to close out my case. 

  Customer response

  08/20/2024

  I am rejecting this response because:   Hello, the business said they forwarded my complaint to the district manager. Do I reject this or accept it? Dont want to close out my case. 

  Business response

  08/20/2024

  This case was forwarded to the District Manager and the reply was as follows:  The vehicle had preexisting conditions of shaking and several warning light on, validated by guest complaint/statement to the BBB and JL invoice. The guest requested the service also validated on the statement and JL invoice. We replaced the spark plugs two years and ****** miles ago and in the attached vehicle history. When the guest was informed that this is too frequent on a service that is recommended at a 100,000-mile interval she insisted on the service stating she replaces the spark plugs once a year and that the traction control light is also established when she replaces the plugs.
    According to the team, she did not request the old parts before or during the service.They have been discarded. 

  Customer response

  08/20/2024

  I am rejecting this response because:  They never told me that they did it two years ago and they dont recommend it being done again. Thats completely false. They never told me anything. I came there and said I think its the spark plugs and they never discussed anything with me after that. They never said they did it two years ago and they recommended it every 100,000. 

  Customer response

  09/15/2024

  Hello I havent heard anything in a month. Are they going to respond any further or should I wait take next steps?

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have always gone to Jiffy Lube for our oil changes. August 3rd, around 4-5pm, we were coming home in our van and pulled off to use the restroom. We stopped to let someone out of a parking spot and our car shut off. It started again for 10 seconds, then died. We pushed it into a parking spot and called a tow truck driver. He checked the oil and realized that the engine seized from having no oil in it and there were oil marks all under the car. We got towed home and my husband checked underneath to discover a cross threaded oil plug. He tried to fix it to see if we could get the engine started and it was dead. We called Jiffy lube on August 5 or 6 to tell them what happened. They sent one of their managers out to look at the car. After there was no way to start it or look to see the mileage, etc, the manager ( **** ) said he was going to send a tow truck and have the van towed to their shop to have someone look at it. They got it started, but couldnt verify or deny that the oil leak that caused the engine to seized was their fault. They told us that the last 2 times we had been to get our oil changed, it was low and they suspected a leak. No one verbally said this information to me, but they put it on the invoice. I dont have the vehicle, so I havent seen this as of yet. They are offering to pay for half the repairs on the vehicle. The insurance called me today and told me they have all the legal documents to be able to deny our claim, but since we are loyal customers, they want to do what they can and pay half. I want to know what I should do. Do I push it? Or just find someone to fix the car and take the half from them? At this point, I just need some advice. My fear is that if I file this complaint- they will deny our claim altogether.

  Business response

  08/16/2024

  We cannot locate service records via this customer's name or phone #.  The description does not identify the actual Jiffy Lube location they visited.  We would need the Jiffy Lube store #, invoice #(Not transaction #) and vehicle license plate and registered stated to proceed further.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩