Customer ReviewsforNew Leaf Service Contracts, Inc.

This has been the worst experience dealing with this company. It took over two and a half months to get my dryer fixed. Misdiagnosed repair to several no show appointments. Four days later my washer broke. It is now over a month and a half later still not fixed. My husband took off again today because they always give you an 8 hour window. They never showed. This has been frustrating experience and it didnt help me when the woman that does the inflexibility scheduling said that is why she never buys extended warranties.

We apologize for the delay in the repair process. Upon review, we can confirm that our agents have addressed the service issues and have initiated a request for service from the Self Serving Dealer. Please note that New Leaf is not accountable for delays in service or technician availability. If you have any questions, please do not hesitate to contact us at **************, option 3, or you may email us at *********************************************

Never used service and when trying to get the 50% via check or in-store credit.. I was jumping through hoops (which they have documented several calls) long waiting times for customer svc. lots of transfers and disconnect and told different request by different phone associates...Bought Refrigerator in July 2019 with the New Leaf service..., ice maker didn't work and couldnt fix it by Whirlpool so Whirlpool took that one away and exchanged for a new one which I finally received in January 2020..(6 months later) {{{{{the new one has been great and never needed anything.....}}}}} on the ******** contract the serial number to the new refrigerator had been changed, but not the delivery date for the new replacement refrigerator.. they kept the old july 2019 date.. but it should have been changed date of delivery Jan. 2020, which I would actually have until January 2025 to request rebate.... along with changing the serial number model number.. so moving along.. We submitted the paperwork on July 17 2024. (have to do it withing 30 days of service ending.) They didn't process it until 12 days after end time and denied the 50% giveback saying it was late.. as they know I had been working with them since the beginning of July 2024 to get everything they wanted to them.. (they only do this giveback via **** mail...) and I was told to go to **** and get proof that I mailed my paperwork July 17th 2024.. at this point is not about the 50% back, but how the company deceives the buyer and makes it as difficult as possible as not to giveback... so buyer beware.. due diligence. 5 years later you have to remember everything and have what they request for the deal.. Find another warranty *** contract. don't let them sell you something that you won't forget in the 5 year waiting process that has so many things you have to do... or they don't want to actually work with the consumer... The Emperor's New Clothes syndrome.This is my experience and my opinion..

We sincerely apologize for any frustrations that have been experienced. Our records that the 50% Back submission was received outside of our Thirty (30) day period within the service plan expiration. It is important to note that with the unit being exchanged while under manufacturer warranty, the contract start date would continue from the original purchase date of the service plan. Should you have any questions or concerns, please do not hesitate to contact us at **************, option 3, or via email at ***************************************************************************************.  

just another deceitful response from this company.. I have never responded to a company like this before.. We have been in commutication with this company from the beginning of July doing what they asked me to do and they have record of the couple of calls logged in.. ... I don't know why or when my submission was received by them they can't provide a proof of delivery. actually sent out July 17th by **** mail to a PO Box, only way they do it.... they say by the time it crossed their desk it was evidently 12 days later.. and said it was to late... but this guy has such an issue attitude (talked on the phone with him) . Gone are the days of customer **********************.. as I searched the web about this company I found alot of people who for one reason or another didn't get thier 5 year later 50% back either..... Shame on New Leaf Service.. not working with an old lady, but to just blow me off... I am passed the $70 instore or check in the mail.. my faith in humanity is getting less because of people like this... Better Business Bureau has received a response from the business to your customer review submission. The response is below:We sincerely apologize for any frustrations that have been experienced. Our records that the 50% Back submission was received outside of our Thirty (30) day period within the service plan expiration. It is important to note that with the unit being exchanged while under manufacturer warranty, the contract start date would continue from the original purchase date of the service plan. Should you have any questions or concerns, please do not hesitate to contact us at **************, option 3, or via email at *********************************************

I will never purchase a service contract with New Leaf again. I had a full service contract on my outdoor refrigerator which was confirmed by seller BBQguys. ******** did not honor the contract and only offered 50pct of replacement value of a unit under 5 year contract. They are a scam and it's absolutely ridiculous that they do not honor contracts.Bbqguys, stepped up and replaced and highly recommend them as they have great customer support.

We sincerely apologize for the inconvenience this situation has caused you and your family. After reviewing the claim details, it has been confirmed that the service company attempted to repair the unit but concluded that it could not be repaired. Based on this information, we were able to proceed with a settlement offer in the form of a cash payout.

Please note that the plan has a limit of liability that does not exceed the purchase price. This limit is based on the original amount paid for the refrigerator at the time of purchase. We have processed the settlement in accordance with the terms and conditions of the protection plan.

If you require further assistance, please do not hesitate to contact us at ************ and select option 3. We would be happy to address your concerns.


Thank you,
******* Renteria  
Executive Customer ********************** Specialist

HORRIBLE company that does not honor their protection plan that you buy. Bought the 5yr plan when I purchased my appliance package with Good Deals appliance store. After 18 months my dishwasher started leaking water down the right side of the machine onto the kitchen floor. Service company replaced bottom gasket but leak still persisted. Second service call recommended the inside tube and gasket be replaced as there has been a problem with this model Whirlpool dishwasher. ******** refused to fix the issue stated it was "cosmetic" due to abuse. How does someone abuse a dishwasher is beyond me and prove it to me that it was abused. The only thing cosmetic about the issue was the pretty dish towel that I had to put on floor to absorb the puddle of water that would accumulate during the wash cycle. There would also be soap residue on the top inside of the door after the wash cycle proving that the appliance was not sealing properly. DO NOT purchase any protection plan from this company.

Dear ******,Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered regarding your dishwasher and the protection plan associated with it.We understand how important it is for our customers to feel supported, especially when issues arise with their appliances. Your feedback regarding the service provided by ******** has been noted, and we take such concerns very seriously. It is never our intention to dismiss any appliance issue.The servicer has indicated that the failure requires the replacement of the tub and hinge to resolve the issue. Regrettably, we must inform you that these items are not included in the coverage of our service contract as per our terms and conditions. We apologize for any inconvenience this may ********** regards,

Seeing a lot of complaints about poor communication, and I couldnt agree more Had an issue with our washing machine that is still covered under warranty. Placed a call with them to have a technician come out to look at it. The initial visit didn't fix the problem and it continued having the same issue. Placed another service call and was told it would be 4-6 weeks before they could have an in-market technician come back out. However, they have a "reimbursement program" where an out-of-market tech will come out and they'll reimburse whatever charges you incur after you pay them.If it's too good to be true, it probably is. Had someone come out and diagnose the same issue. Submitted my invoice to claim reimbursement and was told it wasn't eligible because it was maintenance and not a true repair. No where does it say on the reimbursement instructions that only qualifying repairs will be repaid, nor was that how it was explained to me on the phone. I'm not a technician (which was why I called in the first place) but evidently you need to know what the problem is ahead of time in order for it to be worthwhile. Cherry on top, not only am I out the $200 for the 2nd visit, I was told I should be expecting an additional bill for the first visit, which I was never told about or else I wouldnt have requested a 2nd trip. I have no qualms with either of the technicians who came and performed the service, they were both friendly and very professional, but the issue was never fully resolved and now I have to pay double for maintenanceI would sooner buy a new washer than ever use this company again

We sincerely apologize for the inconveniences you have experienced with the ** Washer. Our technician observed that there was a detergent buildup within the unit. He recommended adhering to the suggested detergent usage guidelines and performing clean wash cycles on a regular basis. Please be aware that this type of service is not included under the terms of the contract. The contract specifically covers mechanical or electrical failures, while preventative maintenance is not part of the coverage. Additionally, one of our agents is currently reviewing your calls to assess the possibility of covering one of the non-covered service calls. Thank you for your understanding. 

***** was very good at helping us with our claim thank you *****

Good afternoon *****, Thank you for taking the time to leave a positive review for our agent *****. We are committed to providing exceptional service to our customers, and we are pleased to hear that you had a great experience. Also, can you please confirm your claim#? You can email us at ******************************************** Thank you for being a valued customer!

I bought a freezer warranty with them and its been a horrible experience. My freezer stopped working over a month ago and it's still not fixed. They keep sending a local company to fix it but they cannot get it right. They come by every week or so with another part and still not working.

Horrible company my fridge has been broken for 2 months all they keep doing is ordering the same parts over and over!!!

We sincerely apologize for any inconvenience you may have experienced. Our records indicate that the ordered parts consist of a steam sensor and a wire harness, and it appears that these components have not been replaced previously. If you would like to discuss this matter further, please feel free to contact us at **************, option 3, or you may reach us via email at *********************************************

Promise tech would come to fix my frig they never showed up no ***** nothing lost a day of work do to them

We apologize for the inconvenience of loosing a day of work. Our notes indicate that on October 25th the appointment scheduled for October 28th was rescheduled by Whirlpool. Please note that ******** has no control over the service provider or their availability, we only facilitate service. If you would like to discuss this further you can reach out to us at ************** opt.3. You may also email us at ***************************************************************************************.  

If your u knew on the 25th why wasnt I notified they werent coming in the 28th ? Poor stupid answer again