Customer ReviewsforClay Cooley Nissan of Irving

I went in and asked to have my car appraised for a possible trade in. I spoke with ***********************, who went and got someone from the finance department to fill out my guest sheet. I told them, in no uncertain terms, that I wanted my car appraised for a trade in. I was trying to get out of a predatory loan, and didnt want to pay at that APR anymore. He gets all my information and immediately runs my credit. I have a total of 16 new credit inquiries on my report. He and ****** then begin to try and get me to convince my boyfriend to co-sign, and they begin to tell me that I have to put down upwards of $5k in order to get a car. This entire time, they have not done the ONE THING I actually asked for. Appraised my car.My credit score has now gone down SEVENTEEN points thanks to their carelessness and stupidity. DO NOT DO BUSINESS HERE.

I've never run into bigger thieves and crooks in my life. Made a deal Verbally. When the contract came out every single item was changed. The price of the car the price they told me they were gonna give me for my trade in. The warranties they added on without asking. Have never been ripped off so bad in my life. Avoided all cost. Very dark hearted People that work there.

Mr ***** i tried to reach out to you at (************) is there a better number we can contact you at to discuss what happened ?
thanks !

On December 15th, I took my 2022 Rogue for service. The car was purchased and paid in full in September. While waiting for service to be completed. ****************** salesman approached my to consider upgrade to my current vehicle. I explained that my vehicle is paid for and was not interested in a trade in. Upon his assistance he want want me test drive around the parking lot. He directed me to finance to go over my credit. I was assured that an inquiry would not be done because I just purchased a vehicle in September. **** did pull my credit which was not necessary to do so. ****************** went over he sale and advise I would pay 10k more for the upgrade vehicle. I insisted I was not interested in taking more money out of my 401k to purchase another vehicle. He advised the cancellation fees would take care of the extra expense. I insisted I was not interested in paying more money for another vehicle. No customer should be badgered to make a purchase. I was only interested in getting my current vehicle serviced. I suspect unconscious bias as to why I being approached in the first place. I have been a Loyal owner since **** and have purchased 7 cars from the company. I was treated as if my loyalty was meaningless.

Mrs. *****,

it saddens us the your experience with us this time around was less than 5 stars!
We understand your concern and sincerely apologize if there was any miscommunication in the process of you buying a new car.
Please, if there is anything we can do to help facilitate the sell or any other questions or concerns you might have we are here to help!

Respectfully Submitted,

Hector *********
Executive Manager

Hello. Thank you for your response. I am disappointed that my credit was pulled by NMAC when the dealership pulled it from Capital One in September. Could the credit pull from NMAC be reversed? In addition why did ***** referred me to my previous salesman who was in the facility to assist me. Since I paid my current car off in a month, I could at least been offered a slight upgrade such as a SV. I was happy with the service done to my current vehicle.

Hello thank you for your response. Can finance reverse the pull on my credit from NMAC? I had several pulls in September from Capital One. Why did the salesman Terri referred me to my previous salesman who sold my current vehicle. Do you think since my 2022 was paid in a month.that SV model would be more appropriate?. I am sad that I did not tell Terri to refer me to my previous salesman who did an excellent job. Unfortunately I do not remember his name. Have a great day.