1 Customer Reviews
Review from hagatha w
1 star12/02/2023
If I **uld give you-100 I would. I feel your mngr and your place at westgate are not ok. We had out meals givin to someone else while in lobby and we ordered hours ahead, the staff was very strange and would not answer us, a mngr **me out with gift cards and said he will get it don't. Waiting at leave 25 min again after already waiting, The food was disgusting and **ld, we were scared to eat it due to **ld meat. Tried to go back use my gift cards the mngr that gave them to Mr was incredible snurky, a way that wasn't necessary. I won't be back, this is one of my favorite places to eat , won't be back to westgate location if at all. He was actually so snarky I heard him on the parking lot. I don't like have a huge order then get treated thay way. My brother was here we had not seen each other in 15 yrs , guess where we sat for almost a hr to get **ld food. West gate Pei Wei. I'm very upset ,I have emailed them not one has ** tasted me.
Pei Wei Asian Diner, LLC Response
12/12/2023
Thank you for reaching out about your experience, and I certainly apologize that it didn't meet out standards. We take pride in our guests having a welcoming experience, receiving excellent food on a timely basis. I'm sorry to hear that didn't happen in this instance. I have also unfortunately been unable to locate the email you mentioned. If you could send that through *********************************************** providing contact information, I know that the Regional Director will want to reach out to you. Thanks for taking the time to bring this to our attention.Regards,************** Relations
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