Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid ******** for changing my roof and one year later my roof is leaking and I have been trying to get a response and guarantee for the job he did and he have done nothing. Water is coming really bad of the chimney, on the light of the porch and one part of the roof is liking I have photos and videos when it rain and the damage that my house is going on . I want it fix before it get worse and is too late.Business response
07/13/2022
Mr. ******* we already went up in the attic to confirm the leak you have mentioned. We will be going by to repair and do what needs to be done. I’m really busy at this time of the year but we will go and take care of it. Ideally we would want to see where is leaking from but we will use a water hose to pin point the leak. I mentioned to you that I will let you know a day we will come by. Thank you for your patience
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.