ComplaintsforGAR-TEX Metal Buildings
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Complaint Details
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Initial Complaint
01/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired GAR-TEX Metal Buildings as a contractor to build a shop (metal building) on my personal property. We signed a contract that summarized the details of the building and the work required to assemble the shop on my property. I paid a down payment to Mauricio *****, in September 2023, at time contract was signed. Initially Mr ***** was communicating with me via text on schedules to begin the work. In October, communication stopped. After many unsuccessful attempts to reach Mr ***** , he began responding again in mid November via text. However, due to lack of communication and the delayed timing, I requested a refund for my down payment and notified Mr ***** that I was no longer interested in having GAR-TEX do the work. Mr ***** agreed to refund my down payment, but said he was working out of town so it may be a few weeks to return my funds. I have several text messages with Mr ***** regarding my refund, up through early December,, then communication stopped again. Mr ***** continues to ignore my phone calls and text. I sent a registered letter fo Mr ***** at his company address in December, requesting my refund. There has been no response to this letter. No work has ever been started on my shop. At this point, I’m looking for support in getting my deposit back.. See attached documents.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.