ComplaintsforJR & R Concrete and Asphalt

• Initial Complaint

  08/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  THE CONCRETE WAS REPLACED AND NEW ADDITION WAS DONE TO THE ***** AFTER THE WORK WAS DONE AUGUST 18TH THERE WAS NO SPRINKLERS OPERATING WHEN I CONTACTED SPRINKLER REPAIR MAN STATED THAT THE WIRES WERE CUT DURING THE CONCRETE INSTILLATION AND THAT IS NOW COSTING ME 1500$ MESSAGED HIM ABOUT THIS IS DIRECTLY DUE TO HIS NEGLIGENCE NO RESPONSE.

  Business response

  10/17/2024

  Hi ******

  I am sorry to hear you are not satisfied with the quality of our work you received.

  JR&R takes pride in our workmanship. We secure all personal property prior to beginning any work.  I understand your frustration about the additional out of pocket cost and truly apologize for the inconvenience.   Your satisfaction is our top priority, if there is ever anything we can do for you in the future, do not hesitate to reach out.

   

  Thank You

• Initial Complaint

  12/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired JR & R Concrete and Asphalt to replace our driveway. When we were talking terms, we were promised a warranty and coverage for any issues for the lifetime of the driveway. The driveway was laid on Sep 29th, 2021. After the work was finished, we were never given the promised warranty letter. Then within 2 weeks, cracks started appearing, at first contact we were told they were hairline cracks and to be expected, but the cracks started widening in another couple of weeks. We had a couple of other people in the business look at it and they confirmed that it was poor quality work and needs to be redone. Upon contacting Mr.John *****, we were told that he got a bad batch of concrete and he would work with Big D company to fix it, and that he would come and look at the cracks the next day. Mr.***** never showed up to look at his botched-up job, he now has told us that he will not fix the issue.

  Business response

  10/23/2024

  Hi
  
  I apologize you were not satisfied with the quality of service you received. JR&R takes pride in the services provided. We dont typically send a warranty letter, however, we warranty large cracks.  As this complaint is dated, I am not sure if this issue still needs addressing. Feel free to reach out to me via email with any additional concern. Thanks for the opportunity to service your residence.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted John in October 2021 for residential walk way and side walk way job. John stated that he was the most experienced and held positive reviews on several websites. John assured us that his quality of work was "over and above", plus "we would have nothing to worry about. However, after the work started there were issues that arose when the work started. 1. He instructed one of is crewmen to raise my french drain up 8 inches making it flush, which in-turn caused water to settle creating a flood hazard. I mentioned it to him and he stated, "Oh, it was too low, I am a professional and I know what I am doing. 2. John lowered the original height of the concrete poured on the side of my house and angled it so the water would run toward the home and down to the driveway causing a flood hazard in my garage. When I brought this to his attention, John basically gaslighted me and dismissed my concerns making me feel like I was being a busy body. 3. The front door walk-up, is not straight. I brought this to his attention when they poured the concrete and even when it was drying. Sooo.. now I have this very poorly poured concrete. 4. The concrete is starting to crack and it has maybe been a month. I called Mr. ***** and tried to tell him about the issues that i verified with 2 plumbing companies and a foundation company that added french drains to my home. Well... Mr. ***** basically cursed me out on the phone. NO Sir. And what makes it even worse. I am not the only customer who has had a bad experience with his company. There are quite a few. The complaints stem from poor workmanship, poor quality material, no accountability when he has been addressed with poor workmanship. There are quite a few. I am seeking a full refund so I can fix this poor workmanship. Plus his compnay has created a flood issued that I now have to correc due to his incompetence in the total amount of $ 6950.00

  Business response

  10/19/2024

  Hi ******
  
  I have been informed of your dissatisfaction through BBB, I apologize you were not satisfied with the service you received.  I hope all issues have been resolved. Please let me know if you need any future services. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩