ComplaintsforTBC Holdings Group, LLC

• Initial Complaint

  05/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired Texas Built Construction for mitigation and repair work after the winter storm of February 2021. They asked for a check of a certain amount which we promptly provided. They had information about how much our insurance settlement was. Shortly after the work started, we noticed they were cutting corners, and several emails later, we decided we wanted them to complete only the first phase of the repair work and leave the second phase for another time. The check which was given to them would be enough to complete the first phase. They have since not shown up. The CFO, who appears to be the one in charge, stopped communicating with us since April 2021. His last message: "I'm behind but will let you know soon what our next steps are. Thanks" was dated April 2021, then no word since then. He kept the balance of our check. He left our home covered with dry wall dust, demolition debris was left in our yard, and he left his drying fans in our home. Since we last heard from him in April 2021 we have tried everything including email, messaging via buildertrend and an attorney demand letter which was delivered by USPS and email. We copied his staff on the emails. We asked them to either complete the work or return the balance of our money. Not a word from him/them. We had to hire someone else to clean up the demolition debris and dry dust in May 2021. Afterwards, in November 2021, when it became clear that they did not plan to return to finish the work, given lack of response to our demands, we hired someone else to finish the work, and it ended up costing more, unfortunately. We are still emailing and calling (left message for their CFO with someone on 4/17/2022) to have the balance of our check returned and remove their equipment from our home, to no avail. They have not even bothered to call, email or communicate in any way since the last correspondence. I am attaching that last correspondence from TBC to this complaint.

  Business response

  10/11/2022

  Business Response /* (1000, 5, 2022/05/19) */ The winter storm definitely left a thousands of people with flooding issues in their home due to busted pipes. In terms of this particular claim we never got paid for the mitigation work we did early on to dry everything out. That invoice was $6,344.22 and is attached. Phase 1 of the repair work was completed and that is the $19,811.15 of the total repair received from the insurance company. The total claim for both Phases was $38,072.52 and was paid to the home owner. Also attached. The home owner also received the mitigation check mentioned above. The home owner decided not to do the Phase 2 and just keep the money. For us we don't do insurance claims like that where the owner is choosing to pocket the money. We believe that is insurance fraud and we don't want anything to do with that. Consumer Response /* (3000, 7, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) -I have proof of correspondence with this company's CFO that the phase 1 was not completed. His last communication was "I am behind but will let you know what our next steps are." Could he confirm with you the last communication he had with us? This is the very first time we are receiving any type of communication from them since 4/20/2021 -Could he send proof of correspondence with me that the job was completed? I have proof of the multiple times I tried to contact him to finish the work but we never heard from him. -The mitigation check was sent in the amount of $4808.21, (although I believe this includes plumbing fees that another company performed), but since he would still owe us money after deducting the mitigation check amount, he did not bother to contact me or respond to my attempts. He should send proof that he tried to contact me for his mitigation check. I made multiple attempts to reach him with no answer. -The mitigation check amount is noted and deducted from the amount that was paid, and he needs to still pay the balance of what he owes us. Accusing me of fraud is most definitely not productive in this situation. He is trying to go with intimidation tactics, and it will not work. He needs to be careful of false accusations. He needs to bring his proof while I bring mine so that we do not go into false accusations and name calling. Let us work with facts, please. -The insurance settlement has line items, and each item is assigned a specific amount of money. What he completed was deducted from the check amount of $19,000 that we gave him. What he owes is money what he did not do after subtracting the mitigation check amount. It is all clearly outlined on the calculation of payment due which was uploaded earlier, which I am uploading again, highlighting this mitigation deduction. -The total check the insurance company sent us has nothing to do with him. I have a choice to continue with them or not. The insurance company made that very clear to us. -If he disputes our calculations, he should go with line items of what he completed and what he did not, and send his proof while I send mine. I have additional proof of what they completed and what they did not. -I have proof that his equipment was abandoned on our property because it is in fact still here. We also have pictures of the debris he left in our yard, the work he did not complete etc. Everything is time and date stamped, carefully catalogued. I only am including two pictures which is that of the trash he left in our yard and his drying equipment, for your review -It is very difficult to send all the information electronically so perhaps an alternative means of resolution may be necessary because he has decided that it is his word against mine. I hate that any home owner has to go through this. Business Response /* (4000, 10, 2022/06/02) */ The freeze that destroyed so many homes happened over 15 months ago. Texas Built Construction did exactly what this customer asked and even though we never got paid in full we never once pursued the outstanding Accounts Receivable balance and simply wrote it off at year end despite the continued harassment by this customer. If this customer wants to have their attorney reach out to ours we have no problem trying to help get this resolved. Consumer Response /* (4200, 12, 2022/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Multiple requests from our attorney in the past were left unanswered, so it is difficult to believe that things will be different this time. I would please like to request a mediation process. Thank you.

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