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Find a Location

National Commercial Collections Group, Inc. has 1 locations, listed below.

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    ComplaintsforNational Commercial Collections Group, Inc.

    Financial Services
    View Business profile
    View Business profileBBB accredited business

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I am not liable for this debt with NATIONAL COMMERCIAL SERV, I do not have a contract wih NATIONAL COMMERCIAL SERV, they did not provide me with the original contract as I requested.

      Customer response

      11/08/2024

      Subject: Clarification Regarding Complaint ID ********
      Dear Better Business Bureau,
      I am writing in response to your request for clarification regarding my complaint (ID: ********* against National Commercial Collections Group, Inc. As per your request, I would like to clarify that the debt validation request was made over the phone, and I do not have any written correspondence (documents, emails, or texts) from the business in relation to this request.
      If you require any further information or need assistance in reaching out to National Commercial Collections Group for documentation, please let me know.
      Thank you for your attention to this matter.
      Sincerely,
      **** ******

      Business response

      11/08/2024

      I think that this consumer has the wrong company.  We do not, nor have we ever had an account under this name.  I have checked by name, phone number, and email address. Additionally, we have not reported on anyone's consumer credit report by this name. If you require any additional information, please let me know.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      we signed on with this collections agency and although they have collected on one of our accounts as they, our attorney and and the client have confirmed they have never paid us the amount due . it's been over a month. they are also not returning calls and emails.

      Business response

      07/30/2024

      This matter has been resolved.  Any funds collected during a month are paid to the client on the 20th business day of the following month.  The check was supposed to be sent to the client on July 26th.  As per Mr.  ******* request, we held the check until he picked it up from our office.  He came in this afternoon for the check and said that he would withdraw this complaint.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      12/12/2023 A ******************* called my personal cell phone number today, to discuss a debt that he claims one of my business affiliates owes. After weeks of going back and forth with - they openly admitted they are BEYOND the statue of limitation but out of courtesy to their company I went through financials and found where their client submitted invoices with changes dates and then providing proof that their client was paid over a year ago for this debt that they claim a company owes. Instead, I was made with threats to contact my family members until I pay my bills that I owe. They pulled my personal information to even obtain my cell phone number. If they had actually pulled the correct information on the entity that would see that I do not own the entity therefore I personally dont owe the debt. Instead they use any and all measures to be distasteful and was even threatening to harass my terminally ill veteran brother until I paid this debt which I dont owe and neither does the entity they are trying to pursue. Instead of apologies for their inappropriate behavior ***************************** told me his employee did nothing wrong and I was confusing my laws. Theres no law confusing when you tell a debt collector to decease and desist contact and they continue to call and make threats to harass your family members, they are breaking the law. BEWARE of this company.

      Business response

      01/08/2024

      This debt is a commercial account that our client assigned.  In researching the company we identified multiple email addresses associated with the delinquent entity (Briar Hill). We received a response from a person listed as a managing partner.  This person was researching the invoices in question and was the direct contact for my collector in these negotiations.  This individual copied ******************** in his email response to my collector on December 6, 2023.  ******************** then responded directly to my collector inquiry about payment that she was researching the invoices in question.

      On December 8th my office was able to determine that some of the invoices submitted had been paid prior to submission and these invoices were removed and the balance was reduced.  Negotiations between the collector assigned and ******************** have been difficult due to ******************** repeatedly promised information or determinations on specific days and then becoming unavailable when her self determined time line would come to pass.

      ******************** stated in her complaint that her brother was threatened with harassment, this is not true.  In attempting to find more responsible people at the responsible entity, my collector mentioned 2 names to ******************** who  said she did not know either person mentioned.  In any case, no threat was made to anyone involved in this debt recovery.  

       

    • Complaint Type:
      Order Issues
      Status:
      Answered
      I spoke with a ******************* via phone , who was trying to collect a debt for one of their clients. I advised him I did not know who their client was and to send me an email regarding this debt so I could review my records. Upon reviewing my files and finding no records of me dealing with his client. I called **************** & asked he speak with his client, i asked that if he is wanting to collect a debt from my business to obtain proof such as a contract between his client and I. He asked that I send him an email requesting this contract as it was a Friday and he had already logged off his computer for the day. The following Monday **************** calls me again asking for payment. And again I advise that he submit proof to me that i had a contract with his client. After going back and forth regarding this debt. I asked *************** to take legal action against me and I would be more than happy to see him in court as I do not owe this debt and *************** has failed to prove to me that I did business with his client. Since then **************** has called me at odd hours starting at 720am cst and even calls as much as 5-6x in a row leaving me voice-mail to pay my bills. I have reported this harassment with the ***** Attorney General as well and will be seeking legal action against this company if the harassment continues.

      Business response

      11/29/2023

      In response to the BBB complaint filed by **************;*******.


      On October 25, 2023 our client ***** Pipewrench Slingers submitted ******************* delinquent account for *********************** with an outstanding balance of $2,500.00.  
      Direct contact was made with ******************, at which time she demanded that we supply proof of the debt.

      My collector attempted to confirm an email address to send proof to but the complainant hung up the phone and mail was returned unopened.  The work our client performed that created this debt was at the property owned by ******************* and while our client believes she is responsible, as she and her husband were on site when work was being done, my client does not have a signed contract with the complainant.

      Without this information we have advised our client that we can not pursue this debt.  This account has been closed by **********, and no further contact will be made to the complainant.

  • Complaint Type:
    Billing Issues
    Status:
    Resolved
    NCCG called an attorney named *************************** a couple of times in the last few day to collect a debt and pretended they were me. I am a licensed attorney with the firm of *************************** in ******. I have nothing to do with the debt. They left the number ************, which is the number for ******** at NCCG.This happened before about five years ago. I suspect the same person is doing it again.

    Customer response

    03/09/2023

    Please withdraw and redact my complaint.
  • Complaint Type:
    Customer Service Issues
    Status:
    Answered
    ******************* has called my father, brother, sister in law, and sister and me multiple times. He quoted my address over the phone and was harassing us all. He said this was related to my fathers work but he called me 3 times, quoted my address to me, told me if I didn't contact my father he would press charges legally. Talked with my siblings and he harassed them many times and quotes their address as well.

    Business response

    02/24/2023

    This complaint has been directly addressed with the complainant via a phone conversation between the Director of Operations and **********************. Calls were made looking for the responsible party based on information given by *****************************. This account is closed as a Paid In Full and no further communication from our office to the complainant will be made
  • Complaint Type:
    Customer Service Issues
    Status:
    Answered
    ******************* of NCCG, **** in **********, ** is trying to collect money from my Father-in-laws employer. **************** has called me multiple times looking for my Father-in-law and most recently has quoted my home address in a voicemail as a location "for our appearance if necessary". I have nothing to do with my father-in-laws employer and requested *************** to remove my phone number and never call me again. He continued to speak over me and laughed when I told him I would report him to authorities. The practice of harassing and threatening family members of businesses you deal with is immoral and unethical. ******************* has harassed me and threatened to appear at my home. I feel unsafe with such a man threatening me verbally at my home where there are young children.

    Business response

    02/24/2023

    This complaint has been directly addressed with the complainant via a phone conversation between the Director of Operations and **********************. Calls were made looking for the responsible party based on information given by *****************************. This account is closed as a Paid In Full and no further communication from our office to the complainant will be made
  • Complaint Type:
    Billing Issues
    Status:
    Resolved
    I have received numerous harassment calls from ********** with NCCG alleging that our company did not pay a vendor. I have provided a Screenshots proving that the vendor did not complete the job and therefore final payment is not able to be received by the homeowner until the job is completed. NCCG has threatened to send someone to my home with the sheriffs department to go through my personal property and record my assets. I feel I am being harassed.

    Business response

    03/23/2023

    Consumer Response /* (2000, 11, 2023/03/20) */ I have been contacted by the company directly and the case manager has successfully resolved my complaint. I am satisfied with the course of action taken.
  • Complaint Type:
    Order Issues
    Status:
    Answered
    This business is attempting to collect funds that have already been paid according to the contract. The woman who contacted me called my insurance carrier and posed as the person she thought was my spouse but was actually my mother. Just recently she emailed me concerning the debt and included a copy to my mother who is elderly and very upset by receiving the email. The roofing company that she has represented has included things on the final bill that were not done and the amount they're asking for is twice what the contract stated.

    Business response

    01/10/2023

    I have been out with ***** and just returned today. Can you please give me this week to respond?

    Business response

    01/23/2023

    The complaining consumer account was placed into collections in February of 2020. Since that time, **************** has never disputed the work done, but has consistently said he paid this claim directly to our client. Our Client has always maintained that no final payment was made.

    On December 06, 2022 **************** stated that he had paid our client directly and would send to our office proof of this payment. This proof never arrived. We would like to resolve this matter but are unable to do so unless provided with proof of payment by ***************.

    Customer response

    01/25/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    It is untrue
  • Complaint Type:
    Billing Issues
    Status:
    Answered
    On 9/21/22 I received a phone call from Victoria a nccg inc that she was collecting on behalf of aTob fuel card . I stated to her that this is and inconvenient time , she stated that if I don't pay she was going to give my personal information to other gas cards companies and they were going to shut my cards down, (share of information violation) I notified her that it was a billing error and according. The terms of the contract any issue should be taken to aaa or jams for arbitration, she continued to make threat 15 usc 1692 c , by them contact me nccg and a to b are viciously liable , I have phone records to prove it I'm requesting damages now before I file my arbitration case

    Business response

    11/10/2022

    Business Response /* (1000, 5, 2022/09/23) */ This is a commercial debt placed in the name of E City Elite Enterprises. When contact was made with Mr. ****, he stated that there was a discrepancy in the amount owed, The collector asked for specifics, which Mr. **** failed to supply. With his refusal the collector then told him how this could potentially affect the company's line of credit. The collector stated, ``If you have another gas card we are going to ask that they suspend your rights." A to B often distribute multiple cards to the same company, as many companies have multiple users. This was the statement that Mr. **** is referencing when he falsely accuses our agent of threatening to disclose his information with a 3rd party. Finally the initial call made by our collector lasted a total of one minute and eleven seconds. Mr. **** called back to our offices 3 separate times after that to argue his position that he has posted here. After the calls, Mr. **** sent a message through our company website demanding that we pay him $1,000 or he would file a lawsuit. A manager reviewed his complaint and listened to all the calls made and determined that the collector did not violate policy, procedure, or law. We have requested full substantiation of charges from our client and will provide the documentation to Mr. **** upon receipt so that we can attempt to work through his dispute.
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