ComplaintsforSparklight
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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company charges $150 per month while providing a service so unreliable that I have to drive into work at least once per month when I work from home. And it is always a surprise, this service is unreliable and expensive. In two years of service we have had to have 8 service calls. And they are so bothered by helping us to receive the service that we pay for IN ADVANCE that they have blocked my number from customer service. That is beyond unacceptable. This is stealing. This is atrocious. This is MY LIVELIHOOD. And the dismissal of my problems as well as the continued bad service and the refusal to help me until SEPTEMBER while still billing me $150 per month for a service I am not receiving and have not received since Monday 7/8. This is a scam and a racket and a large corporation being able to operate like this with no consequences is WILD. There seem to be no rules or regulations involved, apparently businesses are just allowed to bill people for LITERALLY NOTHING and have no consequence. Im so appalled at their lack of action and even more appalled at the lack of accountability. This is absolutely wild and Im losing faith in this organization.Business response
08/29/2024
While we do provide service at this address, ************ is not an authorized user on the account. We have left a voicemail with ************ asking her to have the account holder contact us directly so that we can assist with the concerns. Thank you!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.