ComplaintsforHill Group Investments LLC

• Initial Complaint

  04/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The website made it ssem that they were affiliated with the IRS.gov. I believed that I had to have a tax ID to open a sole proprietorship based on the information on this site. When I found out that neither was true, I emailed the company and asked for a refund. They stated that bc I checked some box on their site, that I agreed to no refund. I have no idea what box that was, only that I would have only checked something in order to proceed further. I was misled by the advertising on the website by thinking it was the **** and that I needed to get an tax ID. I *** not need to spend ****** and feel that they should give me a refund.

  Business response

  04/25/2023

  After reviewing our system, this customer did not use our ********************.  Our fee is $250.00.

• Initial Complaint

  12/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is FRAUDING filers by charging $250 to file an EIN that is FREE to file through IRS. Their website is dubious and appears to be government official. The purchase was made around 4/5/2022. I provided a screenshot of the payment going through my bank account.I want a FULL refund for the service.

  Business response

  12/19/2022

  We have searched our database and we cannot locate any former or current applicant named ***************************. As part of our search, we used ******************** first and last name and email address listed under the Customer Information section of ******************** Complaint ID ******** and we still cannot locate her in our database. Furthermore, our records indicate that no representative from our company has had any previous interaction with **************** via phone or email whatsoever. **************** references a charge of $250 and our company doesn't charge $250 for any of the services we provide. 
  
  After reviewing the attachment **************** provided with her complaint it looks like the name of the company posted on her billing descriptor is ************* and the phone number posted on her billing descriptor is ************. **************** will need to contact the company she conducted business with directly to request a refund for the $250 service fee in question.
  
  We kindly ask that the BBB look into this issue further and remove this complaint filed against our company since it does not pertain to our company. We appreciate your time and consideration in this matter. Please let us know if we can be of any further assistance.

  Business response

  12/19/2022

  Once we have assigned an active EIN number, we cannot cancel the application. You have not contacted us regarding any concerns regarding your application. 

   

  Our website explains that we are a Third Party and not the **** We state that you can apply for your EIN number at no charge through the *** website. 

  Customer response

  12/19/2022

   
  Complaint: 18578834
  
  I am rejecting this response because:

  Your website is a scam and it preys on new business owners that have no idea that is costs NOTHING to file for an EIN. I did not realize that an EIN costs absolutely nothing until I started my second business. All your complany did was ask the same questions that are asked on the *** website.

  You can either refund me or I will dispute the charge with me bank as fraudlant activity. Because I was frauded. I thought I was on the *** website. I would have never, ever, paid $250 for something that I can do easily do myself for free.

  Sincerely,
  
  ***************************

  Business response

  12/20/2022

  First page of our website:
  
  
  
  What is a ***?
  
  
  An ***, also known as an Employer Identification Number or Tax ID Number, is used to identify a business entity, trust, estate, and various other entity types. All businesses in general need a ***, according to the **** A *** is usually required for licensing and permitting as well as opening a business bank account.
  What's the process?
  Step 1: Select your entity type and fill out our questionnaire.
  Step 2: Our agents will check for errors or omissions and process your request with the ****
  Step 3: Our agents will email your *** as well as your official *** document. You may also download your document from our website once it's been processed.
  The filing process for a new *** or Tax ID Number can be confusing for non-professionals. We work directly with the **** on your behalf, as your Third-Party Designee. If there are any issues that arise from the information you have provided, we will work on correcting the information and making sure your filing is done in a quick and correct manner.
  
  
  
  Tax ID Support is a document preparation and filing service. We do not provide legal, financial, or any other professional advice. We work directly with the **** on your behalf, as your assigned Third-Party Designee. If you go directly through the **** we will not be able to assist you with a new ***. This website is not affiliated with any government agency including the US **** of ******** or the Internal Revenue Service. Use of the website is subject to our Terms of Service and Privacy Policy.
  
  
  
  
  
  Under FAQ:
  
  Who we are
  We know that your time is valuable, and that there are many options to choose from when looking to file for an ***, however, we look forward to you choosing us to get this done for you. Our dedicated and knowledgeable representatives provide unmatched customer ********************** to our clients and are excited to work for you.
  We are a private third-party company, with no affiliation to the *** or any government agency.
  We will make every effort to ensure this process is as effortless and stress-free as possible for you. We will take care of the federal filings to obtain the *** while you take care of your business.
  
  
  
  Why is there a fee?
  
  
  
  
  You can always go to the *** website to obtain your *** on your own, at no charge, however, for many of our clients, it is not that simple. When an *** cannot be assigned online, the *** must assign the *** manually. This involves strict policies and guidelines set forth by the *** that must be followed to obtain the ***. Specific documentation must be faxed in, along with official, federal forms that must be filled out meticulously down to the minute details. If even one box is checked incorrectly on the government form, your *** application will be rejected without any explanation, notice, or advisement. Our trained representatives will work on your behalf, completing difficult government forms, preparing supplemental documentation, and speaking to the *** to get your *** assigned.
  Let us eliminate the need for you to waste countless hours on the phone, sifting through endless instructions and complicated forms.
  Our website will assist you in selecting the correct entity type, and the simplified, easy-to-use application will allow you to submit your *** application to our trained representatives.
  Just like you can file your taxes on your own, most of us would consider paying a fee and have someone ensure that they are filed correctly; this is what we will do to assist you in obtaining your ***.
  
  
  
  
  
  There is nothing on our website that suggests we are the **** Our website looks nothing like the official *** website. When you hit submit on your application, you agreed that you understood the Terms of Service and Privacy Policy. Once we have assigned an active *** number, we cannot cancel the application.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went to obtain an EIN, and was led to believe by business that online portal was one maintained by the IRS. In fact, this was not the case at all, as the website was duplicitously designed to mirror the official government website. Was bilked out of a $250 payment when in fact obtaining an EIN is free-of-charge through the IRS website. Am livid. Currently am disputing the charge with my credit card company.

  Business response

  03/10/2022

  We received your application on 02/14/2022 at 1:28 p.m. CST. Your application was processed at 2:33 p.m. CST and the EIN number was sent to the email address on file. We have not heard from you sense. 

   

  Per our website:

  What is a EIN?
  An EIN, also known as an Employer Identification Number or Tax ID Number, is used to identify a business entity, trust, estate, and various other entity types. All businesses in general need a EIN, according to the IRS. A EIN is usually required for licensing and permitting as well as opening a business bank account.
  What's the process?
  Step 1: Select your entity type and fill out our questionnaire.
  Step 2: Our agents will check for errors or omissions and process your request with the IRS.
  Step 3: Our agents will email your EIN as well as your official IRS document. You may also download your document from our website once it's been processed.
  The filing process for a new EIN or Tax ID Number can be confusing for non-professionals. We work directly with the IRS, on your behalf, as your Third Party Designee. If there are any issues that arise from the information you have provided, we will work on correcting the information and making sure your filing is done in a quick and correct manner.

   

  Customer Service
  Our agents have many years of experience and are well-trained in IRS communication and filing your EIN application. We review your application and advise you of any documentation needed prior to filing.
  Simplified Forms & Accurate Filing
  Leave the IRS procedures and guidelines to us! We make this a simple process for you, our customer, by eliminating common mistakes known to halt the process. We assure your EIN will be obtained promptly and accurately.
  Your Security
  All information is submitted behind a tight security layer within a PCI compliant data center. We want you to feel confident that your private information is safe and secure.

  Under FAQ:

   

  Who we are
  We know that your time is valuable, and that there are many options to choose from when looking to file for an EIN, however, we look forward to you choosing us to get this done for you. Our dedicated and knowledgeable representatives provide unmatched customer service to our clients and are excited to work for you.
  We are a private third-party company, with no affiliation to the IRS or any government agency.
  We will make every effort to ensure this process is as effortless and stress-free as possible for you. We will take care of the federal filings to obtain the EIN while you take care of your business.

   

  Why is there a fee?
  You can always go to the IRS website to obtain your EIN on your own, at no charge, however, for many of our clients, it is not that simple. When an EIN cannot be assigned online, the IRS must assign the EIN manually. This involves strict policies and guidelines set forth by the IRS that must be followed to obtain the EIN. Specific documentation must be faxed in, along with official, federal forms that must be filled out meticulously down to the minute details. If even one box is checked incorrectly on the government form, your EIN application will be rejected without any explanation, notice, or advisement. Our trained representatives will work on your behalf, completing difficult government forms, preparing supplemental documentation, and speaking to the IRS to get your EIN assigned.
  Let us eliminate the need for you to waste countless hours on the phone, sifting through endless instructions and complicated forms.
  Our website will assist you in selecting the correct entity type, and the simplified, easy-to-use application will allow you to submit your EIN application to our trained representatives.
  Just like you can file your taxes on your own, most of us would consider paying a fee and have someone ensure that they are filed correctly; this is what we will do to assist you in obtaining your EIN.

   

  Our website looks nothing like the IRS website. Our URL is different, we do not provide any logos to suggest we are the IRS and we state on every single page that we are not the IRS. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩