ComplaintsforTint World LLC
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Complaint Details
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Initial Complaint
04/22/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I contacted Tint World in Lubbock TX to tint the front door and front bedroom window of my house. The employee came to my house and tinted the windows as I had asked. The front door was not finished around the edges. The employee informed me that he would have to come at a later date after the tint had set up so he could fill in the edges. I waited the amount of time he recommended and called to set up a time for him to come finish the job. I was told that he no longer works there. My wife has been trying to get them to come finish the job we had already paid for. We've been trying to have them finish the job since January.Business response
05/18/2022
Business Response /* (1000, 5, 2022/05/04) */ Contact Name and Title: ***** ***** Contact Phone: XXXXXXXXXX Contact Email: ********@TINTWORLD.COM This ended up being a warranty that was completed 5/03/22. Our ex-employee hadn't specified the film used in the initial install on this customers receipt, so we had been trying to contact him to retrieve this information. We finally spoke with him on the afternoon of April 30, and we scheduled the customer for the warranty. The panes are going to have a hairline of "daylight" to allow complete adhesion with the least amount of "trash". The initial job was not satisfactory and up to our standards, but we are satisfied with the warranty work and the customer seemed to be also! We apologize for the delay in this process.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.