Business ProfileforThe Hearing Doctor

On August 13, 2024, I visited ****************** for a hearing test. The test showed I had significate loss to both ears. Dr. ***** had a chart on her computer screen, and she took only moments to explain the test, she appeared more ready to fit me with some hearing aids than provide me with a full and complete explanation of the meaning of the hearing test results. She had a set of Phonak hearing aids on her desk, and she placed one in each ear and provided me with a mirror. Dr. ***** also handed me a sheet of paper with prices for the Phonak hearing aids with prices ranging from $4770 to $7470, but she said I was fitted with loaners and wouldnt cost me a ***** for the next 30 days. I told her I planned to shop around for less expensive hearing aids, and she said that would be okay with her, but she never mentioned filing a claim with my insurance.On August 23, 2024, I contacted my insurance company, and I was shocked to learn that ***************** had already filed a $4770 claim with my insurance. I also learned the bill had been approved and payment was sent to Dr. ****** On August 23, 2024, I called ***************** and subsequently spoke to **** *****, Office ******************* Specialist. When I mentioned that my insurance was telling me they had paid the claim she said her records did not reflect such payment. When I mentioned that Dr. ***** and the paperwork she gave me stated the hearing aids were loaners. She said she had no knowledge of my private conversation with Dr. ****** She quickly ended my conversation with her and said that if I wasnt satisfied with the hearing aids to just return them, which I did. Dr. ***** never mentioned that she was filing a claim or seeking the required prior insurance approval for service. Dr. ***** is operating in a deceptive manner. I hope others will not go through what I have been through and will be aware of Dr. ******* deceptive and illegal business practice.